TERESE LATIMORE

Professional Summary

Customer service specialist and business development executive with 15 years’ experience leading teams in driving organizational growth and revenue. Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently. Advanced technical skills including proficient use of SalesForce.com and HubSpot CRM software.

Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.

Experience

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

• Suggest specific product purchases to meet customers' needs.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Solicit sales of new or additional services or products.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Guest Support Specialist, Bobs Discount Furniture. Riverhead, NY

Mar. 2022 - Feb. 2023

Personal Info

Phone:

757-***-****

Email:

adzb3y@r.postjobfree.com

Address:

608 Jefferson Street Apt. H,

Portsmouth, 23704, VA (US)

Documentation and record

keeping

Clerical Support

Customer Service

Scheduling

MS Office

Advocate

Skills

English

Languages

• Devised and improved treatment strategies to ensure progress. Was in charge of organizing group counseling sessions to help people deal with in house issues. Oversaw the quality assurance program

• which included on-site assessments

• internal audits

• and customer surveys. Developed team communications and information for staff meetings. Had an excellent attendance record and was always on time for work. Placed a high value on punctuality and worked hard to maintain an excellent attendance record

• consistently arriving at work ready to work right away. Collaborated with family members to create support networks and multifaceted coping techniques that were tailored to the client's specific needs.

Residential Mental Health Worker, Rise Life Services. Riverhead, NY

September. 2019 - February. 2021

• Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.

• Change dressings.

• Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.

• Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.

• Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

• Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.

Personal Care Aide, Freedom Care LLC. Calverton, NY May. 2019 - Sep. 2020

• Provided professional

• friendly

• and engaging service on a consistent basis. Investigated equipment failures using a variety of troubleshooting techniques. Was in charge of training new employees. Am in charge of quoting all jobs and materials. Set and enforced clear objectives to keep all employees on the same page and working together. Created and maintained operating schedules to ensure that key areas were covered effectively and that customer service goals were met. Advised employees on how to review and reconcile daily transactions. Monitored equipment Supervisor, Taste The East End Boutique. Riverhead, NY July. 2016 - March. 2019

efficiency

• double-checked materials supplies

• and coordinated manpower requirements to meet expected demand.

• Interview, select, and train warehouse and supervisory personnel.

• Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.

• Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.

• Prepare and manage departmental budgets.

• Plan, develop, or implement warehouse safety and security programs and activities.

• Track and trace goods while they are en route to their destinations, expediting orders when necessary.

assistant store manager, LIDS/HATWORLD. Riverhead, NY Jul. 2015 - Jan. 2016

Provide clients with communication assistance, typing their correspondence or obtaining information for them.

• Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.

• Instruct or advise clients on issues such as household cleanliness, utilities, hygiene, nutrition, or infant care.

• Train family members to provide bedside care.

• Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.

• Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.

Direct Care Counselor, IGHL. Moriches, NY

Feb. 2014 - Feb. 2015

Education

Technical Institute of America, Hempstead, New York Phlebotomy Certification, Phlebotomy, Jul. 2019

Briarcliffe College, Patchogue, New York

Associate of Science, Criminal Justice, Jun. 2011

Certifications

Phlebotomy certificate

CPR

Achievements

Recognized for motivating management team members to achieve their goals and fostering innovative work environments Team player with the ability to provide outstanding customer service

Contact this candidate