Customer Service Data Entry
Resume:
Melissa Ann Green
Orlando, FL 32818
************@***.***
OBJECTIVE
To obtain a career in a call center where my 25 years of customer service, 18 years of healthcare, 10 of specialty pharmacy experience where I can provide patients, providers and customers with exceptional customer service.
EDUCATION —
EXPERIENCE
Central Florida College, Winter Park, FL
Graduation year- 2002
West
Orange High School, Winter Garden, FL
Graduation year- 1998
KEY SKILLS –
Microsoft word
Microsoft works
Microsoft Outlook
Excel
Power Point
Internet use
Medical Manager
Medical Front Office Training
35 wpm
00
06/01/2022 to Present
Cruise Specialist
Norwegian Cruise lines
●Inbound calls from guest
●Creating and updating reservations
●Providing Quotes to Guest and Travel Agents
●Transferring calls to the appropriate departments as needed
●Keeping up with all promotions
●Meeting metrics and department Goals
●Providing quality Branded calls
●Following Q& A guidelines
06/2021 to 12/2021
Billing error disputes Rep
Cardworks
●Inbound calls from cardholders
●Inputting information on the transactions in question
●Investigation of fraud claims
●Making updates to cardholder demographics and other personal information.
●Submit work daily on an excell spreadsheet
●Provide on call resolutions skills to cardholders
●Use company intranet to research answers
●Use Microsoft outlook and skype to communicate daily
●Use of Dos system to look up customer information
●Using over thirteen systems during a call
01/2020 to 04/2020
Medicaid Billing Rep • Ttech •
●Answered high volume inbound calls
●Responsible for processing payments in the system provided
●Sending out ID cards to members
●Explaining insurance billing options and coverage
●Routing calls to proper departments
●Making outbound calls for Wellness checks also setting up doctor visits for members of needed
01/2019 to 12/2019
Itemized Billing • Lincare •
●Responsible for creating itemized statements
●Preparing statement to mail or fax
●Tracking number of itemized billing statements on an excel spreadsheet
●Tracking number of itemized billing statements on an excel spreadsheet
●Updating insurance information with the database AS400
●Responsible for updating system with recurring payments
●Processing payments as well as any escalated issues with billing
●Scanning and updating forms and legal documents in the system
●Tracking misplaced money and making necessary adjustments
12/2017 to 12/18
Moved to Tennessee •
10/2016 to 12/2017
Financial Representative Wyndham Worldwide
●Took over seventy-five inbound calls a day
●Assisted timeshare owners with account questions about vacation points, tax questions and forms
●Took and processed loan payments
●Provided loan payoff quotes
●Assisting with any owner questions about their loan
02/2015 to 12/2017
Patient Care Coordinator III Atena Specialty Pharmacy
●Responsible for taking inbound phone calls patients
●Entering and updating patient demographic information
●Evaluating patients through clinical questions
●Escalating patients to pharmacist staff when needed
●Setup of the initial fill or refill l of the prescription
●Making sure to send out required supplies needed to administer medication
●Responsible for correct shipping method for each medication
●Delivery using FedEx assisting patients by tracking delivery and provided tracking number to the patients
●Processing insurance and troubleshooting rejections
●Assisting patients with locating and applying for drug assistance programs
08/2012 to 05/2014
Omincare Specialty Pharmacy Patient care coordinator II
●Taking inbound phone calls for patients with Multiple sclerosis
●Performing clinical evaluations
●Meeting metrics and goals every month
●Filling prescriptions by using Fedex
●Making sure that all needed items are included for administering medications
●Transferring patients if needed to pharmacist or nurse line depending upon the type of escalations
●Data entry: patient demographics and insurance information updates as needed
●Running insurance claims and resolving rejections issues if needed
01/2009 to 10/2010
Walgreen's specialty pharmacy Patient Advocate
●Made over 100 outbound phone calls
●Coordinating refill and delivery dates
●Contacted Physicians' offices for refills
●Reviewed insurance information and made corrections as needed
●Data entry
●Obtained correct demographic information
●Asking clinical assessment questions
●Escalate calls to pharmacist if needed
REFERENCES
Available upon request
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