Melissa Ann Green

**** ********* **.

Orlando, FL 32818

407-***-****

adzb3x@r.postjobfree.com

OBJECTIVE

To obtain a career in a call center where my 25 years of customer service, 18 years of healthcare, 10 of specialty pharmacy experience where I can provide patients, providers and customers with exceptional customer service.

EDUCATION —

EXPERIENCE

Central Florida College, Winter Park, FL

Graduation year- 2002

West

Orange High School, Winter Garden, FL

Graduation year- 1998

KEY SKILLS –

Microsoft word

Microsoft works

Microsoft Outlook

Excel

Power Point

Internet use

Medical Manager

Medical Front Office Training

35 wpm

00

06/01/2022 to Present

Cruise Specialist

Norwegian Cruise lines

●Inbound calls from guest

●Creating and updating reservations

●Providing Quotes to Guest and Travel Agents

●Transferring calls to the appropriate departments as needed

●Keeping up with all promotions

●Meeting metrics and department Goals

●Providing quality Branded calls

●Following Q& A guidelines

06/2021 to 12/2021

Billing error disputes Rep

Cardworks

●Inbound calls from cardholders

●Inputting information on the transactions in question

●Investigation of fraud claims

●Making updates to cardholder demographics and other personal information.

●Submit work daily on an excell spreadsheet

●Provide on call resolutions skills to cardholders

●Use company intranet to research answers

●Use Microsoft outlook and skype to communicate daily

●Use of Dos system to look up customer information

●Using over thirteen systems during a call

01/2020 to 04/2020

Medicaid Billing Rep • Ttech •

●Answered high volume inbound calls

●Responsible for processing payments in the system provided

●Sending out ID cards to members

●Explaining insurance billing options and coverage

●Routing calls to proper departments

●Making outbound calls for Wellness checks also setting up doctor visits for members of needed

01/2019 to 12/2019

Itemized Billing • Lincare •

●Responsible for creating itemized statements

●Preparing statement to mail or fax

●Tracking number of itemized billing statements on an excel spreadsheet

●Tracking number of itemized billing statements on an excel spreadsheet

●Updating insurance information with the database AS400

●Responsible for updating system with recurring payments

●Processing payments as well as any escalated issues with billing

●Scanning and updating forms and legal documents in the system

●Tracking misplaced money and making necessary adjustments

12/2017 to 12/18

Moved to Tennessee •

10/2016 to 12/2017

Financial Representative Wyndham Worldwide

●Took over seventy-five inbound calls a day

●Assisted timeshare owners with account questions about vacation points, tax questions and forms

●Took and processed loan payments

●Provided loan payoff quotes

●Assisting with any owner questions about their loan

02/2015 to 12/2017

Patient Care Coordinator III Atena Specialty Pharmacy

●Responsible for taking inbound phone calls patients

●Entering and updating patient demographic information

●Evaluating patients through clinical questions

●Escalating patients to pharmacist staff when needed

●Setup of the initial fill or refill l of the prescription

●Making sure to send out required supplies needed to administer medication

●Responsible for correct shipping method for each medication

●Delivery using FedEx assisting patients by tracking delivery and provided tracking number to the patients

●Processing insurance and troubleshooting rejections

●Assisting patients with locating and applying for drug assistance programs

08/2012 to 05/2014

Omincare Specialty Pharmacy Patient care coordinator II

●Taking inbound phone calls for patients with Multiple sclerosis

●Performing clinical evaluations

●Meeting metrics and goals every month

●Filling prescriptions by using Fedex

●Making sure that all needed items are included for administering medications

●Transferring patients if needed to pharmacist or nurse line depending upon the type of escalations

●Data entry: patient demographics and insurance information updates as needed

●Running insurance claims and resolving rejections issues if needed

01/2009 to 10/2010

Walgreen's specialty pharmacy Patient Advocate

●Made over 100 outbound phone calls

●Coordinating refill and delivery dates

●Contacted Physicians' offices for refills

●Reviewed insurance information and made corrections as needed

●Data entry

●Obtained correct demographic information

●Asking clinical assessment questions

●Escalate calls to pharmacist if needed

REFERENCES

Available upon request

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