Shannon Luthy

Meridian, ID

adzb3f@r.postjobfree.com

+1-208-***-****

Dedicated service representative with motivation to maintain customer satisfaction and contribute to company success. With over 7 years of automotive industry experience and over 10 years of customer service experience.

Authorized to work in the US for any employer

Work Experience

Community Association Manager

Park Pointe Management - Boise, ID

March 2023 to Present

• Build rapport and work closely with HOA Board Members, Homeowners and Vendors

• Respond to inquiries by phone, email and in person in a timely fashion

• Perform site inspections and complete necessary follow-up with homeowners about property issue

• Attend and direct Board Meetings and Annual Association Meetings (Evenings required)

• Create subdivision newsletters

• Maintain current contracts, renewing when needed

• Maintain HOA website

• Manage Vendor relationships

• Prepare and review financial reports, maintain accounts, etc. Finance Assistant

Larry H Miller Subaru Boise - Boise, ID

November 2018 to November 2022

• Review all documents for accuracy and completion.

• Track and ensure completion of missing documentation from deals.

• Sort paperwork for funding to be sent to financial institutions.

• Package paperwork for shipping to financial institutions.

• Work closely with co-workers and customers to resolve issues on funding.

• Order needed paperwork and supplies for finance managers.

• Answer all questions on audits of deals from corporate compliance. Customer Service Representative

Master Rooter Plumbing - Meridian, ID

August 2016 to January 2018

• Answer incoming customer inquiries about services and pricing.

• Collect and apply payments on open invoices.

• Help to build client loyalty through providing accurate and trustworthy information.

• Scheduled customer appointments with accuracy and relevance.

• Compose emails, answering customer inquiries.

• Provided information to working technicians about jobs that they are scheduled for, including directions and details.

• of anticipated work.

• Contact customers with a follow-up call to ensure that their needs were met. As well as checking the quality of service.

• that was provided to them.

Administrator and Customer Service

Ray’s Auto Care - Boise, ID

November 2013 to August 2016

• Answer customer inquiries regarding services and pricing.

• Completed billing task and collection of payments.

• Helped to build client loyalty through providing accurate and trustworthy information.

• Completed task of ordering correct parts and inventory of said orders.

• Upsold additional repairs.

• Scheduling of appointments and calendar management for employees. Customer Service Representative

Citi - Boise, ID

September 2011 to August 2012

• Serviced customers by answering their general questions about their credit card accounts.

• Helped to build client loyalty by providing excellent customer service.

• Offer optional beneficial programs in addition to their normal services already provided.

• Resolved disputes.

• about charges as well as provided clarification regarding disputes on accounts.

• Processed 80+ calls per day, providing information and service to ensure customer satisfaction.

• Worked with company systems such as Live Support and diligently completed all assigned tasks, working.

• overtime as needed.

Customer Relations

Greenleaf Custom Meats - Greenleaf, ID

May 2007 to March 2011

• Opening and closing the store

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Described products to customers and accurately explained details and care of merchandise.

• Answered questions regarding store ad products, while maintaining knowledge of current sales and store

• promotions.

• Computed accurate sales prices for purchase transactions.

• Worked as team member to perform all assigned duties. Assisted customers in person as well as over the phone.

• Communicated with vendors regarding inventory and ordering.

• Designed and suggested new display ideas for merchandise, resulting in improved customer satisfaction and

• sales.

• Resolved product issues and shared benefits of new technology. Customer Service Relations

DirecTv

November 2005 to October 2006

• Retention customer service.

• Handled high call volumes with professionalism and empathy to keep customers from cancelling.

• accounts

• Managed service scheduling for technicians

• Technical troubleshooting. Assessed customer's technical problem and educated customer on how to solve the

• issue.

Education

Associates in Medical Billing Administration

University of Phoenix

2012 to 2016

Eagle High School

2001

Skills

• Calendar Management

• Vendor Management

• Financial Report Writing

• Project Management

• Budgeting

• Accounts Payable

• Office Management

• Strategic Planning

• Event Planning

• Accounting

• Upselling

• QuickBooks

• Accounts Receivable

• Research

• Administrative Experience

• Payroll

• Events Management

• Management

• Personal Assistant Experience

Certifications and Licenses

Driver's License

Certified Notary Public

June 2023 to June 2029

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