DANA BICKHAM

*** ******* ****** ***. ***, Houston, TX 77003

Cell: 504-***-****

adzb2e@r.postjobfree.com

SUMMARY

Experienced, committed and innovative professional who is action-oriented and has exceptional people skills. Hardworking individual with an internal drive to deliver excellence. Desires a challenging role to utilize my education, interpersonal, leadership and business skills.

EXPERIENCE

LOUISIANA DEPARTMENT OF HEALTH-STD/HIV/HEPATITIS PROGRAM NEW ORLEANS, LA

Operations Supply Coordinator 12/2020 to 05/2023

Coordinate all aspects of acquisitions and materials management for the office.

Responsible for, but not limited to, purchasing, invoicing, inventory monitoring, and record maintenance.

Prepare and review Purchase Orders for prior authorization, approval and compliance

Monitor status of Purchase Orders and Requisitions

Research, identify and accommodate the acquisition of a wide variety of materials and services.

Invoicing process involves working through multiple state purchasing and fiscal systems.

Inventory monitoring and record maintenance duties require extensive data management activities.

Maintain a high level of professional interactions with Program Managers, various levels of state purchasing and fiscal officials, contractors, vendors and program personnel.

COMPASSION WORKS HOME HEALTH(HCBS)

TYLERTOWN, MS

Operations Manager 01/2011 to Current

Provides high-level administrative support to company executive by conducting research, preparing statistical reports and handling information requests.

Work to improve quality, productivity and efficiency.

Conducts residential visits and resolve patient complaints.

Ensure HCBS is in compliance with state and federal laws.

Develops and manages the administration of policies, procedures and programs of the organization.

Administers the company's compensation programs.

Conducts exit interviewing and counseling when necessary.

Maintains employee personnel files.

Completes audits on background checks.

Process annual tax filings.

Produce reports and presentations.

Perform compliance audits.

Set training standards and hiring procedures.

Provides leadership to build relationships crucial to the success of the organization and manages a variety of special projects.

Prioritizes conflicting needs; handle matters expeditiously, proactively, and follow-through on projects to successful completion, often with deadline pressures.

SCHWARZ FAMILY DENTISTRY

NEW ORLEANS, LA

Office Manager 08/2008 to 11/2017

Managed the dental practice in its entirety and oversaw all administrative operations of the office.

Conducted staff meetings, verified timesheets, and ensured all daily deposits were made.

Scheduled patient appointments, verified insurance and obtained prior authorizations when necessary

Processed, filed and followed up on outstanding insurance claims.

Filed Pre-Authorizations with insurance companies for approval.

Explained treatment plans and financing options to patients.

Communicated effectively to ensure cooperation between the front and back office.

Prepared routine letters, memorandums, agendas, etc.

A/P, A/R, client billing, and account reconciliation.

Created monthly practice reports to evaluate growth and budget reviews.

ICF INTERNATIONAL, ROAD HOME(CONTRACT)

SLIDELL, LA

Team Leader 10/2007 to 03/2008

Responsible for supervising Housing Advisors and Housing Specialists.

Understood the Homeowner's program requirements and procedures, assigned work to and monitored performance of subordinates to ensure their performance met standards.

Monitored progression and completion of cases and recommended changes to advance efficiency of the program.

Possessed innovative problem-solving skills, excellent communication and interpersonal skills, as well as the ability to multi-task, organize and prioritize work, maintain confidentiality and understand the basic elements of single- family mortgage lending.

ICF INTERNATIONAL (CONTRACT)

SLIDELL, LA

Housing Advisor 08/2006 to 10/2007

Helped families complete the application form, conducting face-to-face meetings to explain the Road Home program and answer questions describing program options and offering technical assistance to the family in choosing the best program option for them (repair, replace, or buy-out).

Performed preliminary and final calculations of all options and provided the family with a clear and concise presentation of the options.

Attended closings and provided post-closing advisory services and helped families access services and workshops.

Possessed excellent communication and interpersonal skills, as well as the ability to multi-task, organize and prioritize work, maintain confidentiality and know the basic elements of single-family mortgage lending.

FLUOR GOVERNMENT GROUP - TRS STAFFING (CONTRACT)

LACOMBE, LA

Office Service Technician 11/2005 to 08/2006

Responsibilities included processing applicant packets for expedited issuance of temporary housing for Hurricane Katrina victims.

Researched data, contacted applicants, organized files, maintained and tracked installation progress of mobile homes.

BARNETT DENTAL GROUP

NEW ORLEANS, LA

Office Manager 04/2002 to 08/2005

Managed the dental practice in its entirety, oversaw all administrative operations of the office.

Scheduled appointments, conference calls and coordinated travel arrangements.

Prepared routine letters, memorandums, agendas, etc.

Created monthly production reports and budget reviews.

Processed, filed and followed up on unpaid insurance claims in an accurately and timely manner.

Explained treatment plans and financing options to patients.

Filed Pre-Authorizations with insurance companies for approval.

Communicated effectively to ensure cooperation between the front and back office.

Performed daily deposits.

Client billing, collections, payroll and account reconciliation.

STEWART ENTERPRISES

NEW ORLEANS, LA

Customer Service/NSF Check Processor 01/2000 to 04/2002

Screened telephone calls and resolved or referred them as appropriate.

Sorted and distributed incoming mail by division.

Processed NSF checks and posted payments to accounts.

EDUCATION

BACHELOR OF ARTS: PUBLIC ADMINISTRATION 2019

Southern University, New Orleans

Summa Cum Laude, GPA: 3.826

REFERENCES

Available upon request

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