Customer Service Accounts Payable
Resume:
HAROLD HOLMES
**** *********** ***** *********, ** 38671 901-***-**** *********@*********.***
OBJECTIVE
Management leader with over 20 years of experience in retail seeking leverage my education professional experience to make a positive contribution to a company or organization seeking advancement.
PROFESSIONAL SKILLS
Developer, coordinator, and presenter of training development initiatives for all company employees.
Actively research, creatively design and implement effective methods to educate, enhance performance and showcase performance.
Excellent communication and customer service skills
Organize and manage incentives program for new managers and underachieving stores.
Prioritizes, Determine tasks and resources, Scheduling, Leverages Resources and stays focused with work.
Facilitate management skill workshops to coach, teach and lead district teams to reinforce company policies and goals.
Registered with the Nationwide Mortgage Licensing System and Registry (NMLS)
Ability to exhibit mastery of key advice, guidance and education concepts
Able to provide effective feedback and guidance
EXPERIENCE
Regions Bank- Senatobia and Northwest Region - Branch Manager
04/2022- 06/2023
Lead a moderate branch team impacting new revenue generation identifying customer needs.
Market opportunity to generate new business clients.
Educates associates, customers and surrounding community about practices to achieve and maintain financial wellness.
Coach and develop branch associates
Educate and advise customers on Regions Consumer and Business products and services.
Ensure a consistent optimal customer experience
Maintains relationships with Line of Business partners and refers customers
Follows all bank policies, processes, procedures and internal audits
TitleMax/TitleBucks - Arlington TN - General Manager
08/2019- 03/2022
Oversee, coach and develop all store team members in order to build new business.
Manages overall store performance by meeting or exceeding company performance standards.
Leads team to reach or exceed sales goals.
Efficiently works in a rapidly changing and fast paced environment.
Utilizes strong interpersonal skills to communicate and interact with customers and team members.
Monitor Collections & Accounts Payable.
Payless Shoe Source, Southaven MS - Multi Store Leader, Training Supervisor/ Store Manager 1994 - 2019
Leadership manager for three store locations.
Direct supervisor for a team of 8-12 store associates including hiring, training and scheduling.
Manage sales operation for three store locations.
Perform all aspects of operating three store locations including merchandising, store setup, and maintenance
Recruited, hired, and trained management applicants.
Conducted training workshops for new and veteran company employees.
Provided and distributed company policies and procedures.
Coordinated setup for new store openings.
Managed sales operations and market leader for six store locations.
Monitored payroll budget and control shrinkage.
Implemented service strategies designed to provide exceptional customer service.
Delegated tasks throughout stores to market for peak performance
EDUCATION
University of Mississippi, Oxford MS
Bachelor of Business Administration in Managerial Finance
December 1993
AWARDS
2001-2010 - Multiple Awards for Sales
2002 - Manager Award
2001 - People Development Award
1998-1999 – Payless Shoe Source Inc. Certified Trainer
REFERENCES
Dedrick Hayes
Consumer Business Manager Regions
Zachary Linnell
Retail Operations Manager
Regions
Christopher Tables
Baptist Hospital
Phlebotomy Lab
Edward Smith
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