Customer Service Social Media
Resume:
S H A R O N C H A N G
Dependable and self-motivated
professional with a strong
background in sales (B2B & B2C).
Seeking new opportunities where I
can be the asset you need with my
skills and experience
BS, Advertising & Marketing
Communications
AAS, Fashion Merchandising
Management
Minor, Economics
Fashion Institute of Technology
2014- 2018
e d u c a t i o n
s k i l l s
Professional
c o n t a c t
Client relationship
Communication
Sales
Management
Team leadership
Negotiation
Time Management
Active listening
Multitasker
Customer Service
CRM Software system
Fraud Protection systems
In-field & Office
Organization & Cleanliness
Client Relations
Social Media Marketing
Microsoft Office & Adobe
Cannabis
Customer Service Associate - United Cargo Logistics 05/2015– Present (NJ)
-Provide insight and receive feedback to ensure quality deliveries for inbound shipments
-Generating weekly data reports to ensure Bill of Ladings and receipts are proper
-Continuous tradeshow events such as MAGIC, ASD, & Off-Price by successful coordination between event, customer, and shipment
-Assist sales rep to receive leads and builds on new accounts for EWR
-Ensured customers satisfaction by communication & transparency Office Manager & Sales- GBT Foods Inc 12/2022 – 5/2023 (NJ)
-Oversee wholesale purchase team and warehouse supervision.
-Grow and maintain new accounts such as WAWA, Davidson Specialty, and Stop & Shop
-Negotiating as per budget and supply chain and saving transportation expenses
-Forecasting, Demonstration, Education with potential businesses
-Create reports for sales, expenses, incomes, and new hires.
-HR duties such as interview and training new hires for NJ branch Ecommerce Coordinator - Christian Louboutin 9/2021- 11/2022 (HYBRID, NYC)
-Coordinate all aspects of ecommerce for US & Canada
-Achieving 60% increase in sales and 100% in higher sale by upselling
- Also involved in Forecasting, Projects with VP, Care & Repair, Social Media
-Generating a “Million Dollar” client book inside and outside of business
-Fraud Protection and investigation by verifying orders prior to processing Customer Service Supervisor - Red Freedom 08/2020 – 8/2021 (REMOTE)
-Lead customer service team with leadership skills and strategic planning through KPI’s and monthly goals
-Customer Satisfaction by reviewing call logs, emails, and chats
-Oversee sales to avoid escalated issues
-Outreach clientele to succeed with membership longevity Cannabis Caregiver in State of Maine - Ownership of license (2018-2019)
- Start up business experience on Weedmaps:
-1/2lb of flower, 100 edibles, 100 cartridge of consumer sale per week
-Production per day of 1000 edibles, 1000 cartridges (Live resin & distillate), & 4000 Pre-rolls
-Assist in regulated grows from seed to harvest & cloning via warehouse indoor, greenhouse, and outdoor
-Create report of sales and product revenues to finance & cost for business expansion
-Analyze budget and forecast for all material and test projects for continuous growth & education
Client Sales Associate - AG Jeans 04/2018-08/2018 (SOHO, NYC)
-Personal shopping with brand awareness to generate 70% of all sales per day
-Maintain and build clientele by outreach, personable experience, and product knowledge
-Achieving and going beyond weekly, monthly, and quarterly sales goals
-Analyze selling reports for forecasting and key points
-Reduce inventory loss down to 8% by tracking all products and detail logs Client Sales Associate – SMCP – Sandro & Maje 11/2016-10/2017 (SOHO, NYC)
-Generate sales by maintaining constant presence on sales floor reaching 500+ clients a day
-Aids personal shopping, styling experience and provide product knowledge
-Ensure client relationship within a Tourist filled location by being personable per sale a b o u t e x p e r i e n c e
adzb1p@r.postjobfree.com
Fords, NJ 08863
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