MELISSA TREVIÑO BERENDZEN

E-mail: adzb0o@r.postjobfree.com · Cell: 310-***-****

· Project / Program / Product Management Professional ·

●Director / Sr. Project / Program Manager / Product Owner (PSPO)

●Experienced business liaison between clients, internal teams, offshore management, and senior management.

PROFESSIONAL EXPERIENCE

ZENBUSINESS INC. - Austin, Tx Jan 2021 – Present

Corporate Citizenship Director 01/2022 – Present

●Developed, managed, and supported our customer grant program, reviewing over 1k applications a month and awarding over 40 customers with $5k and product offerings.

●Developed and branded a volunteer program, including managing, and identifying opportunities for employees both in person and virtually.

●Manage charitable contributions and sponsorship requests.

●Drive CSR strategy that aligns with ZenBusiness’s mission, values, and goals.

●Research and establish strategic ongoing community outreach programs

●Manage relationships with community and nonprofit organizations.

●Produce annual social impact reports & biennial Public Benefit Corporation reports.

●Coordinate with marketing and PR teams to promote our philanthropic work.

●Established ESG goals and set KPI’s to measure and report on annually.

●Manage to the allocated budgets.

●Manage our DEI committee to ensure alignment, measurement, and reporting on our strategic plans and goals.

●Lead ZenBusiness’s lunch & learn series to educate employees on our nonprofit partnerships and their impact to our community.

Staff Program Manager, Special Projects 01/2021 – 01/2022

●Managed the development of ZenBusiness’s first physical product - Business Kits. Including researching competitors, surveying, sourcing vendors, creating a supply chain, opening an office, and establishing processes.

●Researched requirements for registered agent services and opened 14 offices across the country for ZenBusiness in less than 1.5 years. Including negotiating lease terms, furnishing, hiring contractors, and working with internal teams for business licenses, and registration with the state.

●Program managed Okta rollout across the company with no issues, on time, no disruptions.

●A part of the DEI committee, contributing to the efforts to promote inclusivity throughout the company.

CLEARHEAD / ACCENTURE INTERACTIVE – Austin, Tx Jan 2019 – Jan 2021

Program & Project Management Associate Manager / PM Lead

●Project Management Lead serving as a resource manager and forecasting SME to support the project managers with their productivity, resource planning, forecasting, and proposals for new business deals.

●Lead Project Manager for data driven consulting engagements (specialty engagements with high visibility, large margins, and lean team).

●Senior Project Manager on a portfolio of digital optimization engagements with a total budget of over $5M. Responsibilities included collecting requirements, resourcing, managing cross functional teams, burn reports, weekly stakeholder meetings, co-leading workshops, managing internal and client meetings, developing roadmaps and timelines, producing documentation, adhering to global website accessibility compliance, facilitating training when necessary, establishing project processes, execution of SOW, and leading renewal discussions.

WHOLE FOODS MARKET – Austin, Tx Sept 2018 – Jan 2019

Agile Product Owner

●Owned the creation, refinement, and prioritization of product backlog items.

●Worked with internal business partners and external vendor to prioritize features and issues, resolve defects, and manage User Acceptance Testing; made scope-versus-schedule decisions to deliver best possible product within an accelerated time frame.

●Managed release plans, technology roadmap, and resource planning for our development team.

●Redesigned the business intake process to provide clarity and efficiency.

●Reformatted a recurring leadership prioritization meeting to provide organization and collaboration amongst management.

●Reorganized the product backlog. The backlog lacked correct labels, components, user stories and sub tasks. Inaccurate story points had created an undependable velocity. In the interim, we assessed the current work to estimate a velocity for future sprint planning.

CLEARHEAD / ACCENTURE INTERACTIVE – Austin, Tx Apr 2017 – Sept 2018

Sr. Digital Project Manager

●Coordinated with cross-functional teams for multiple projects with budgets totaling over $4M.

●Led projects focused on data driven optimization and Amazon optimization.

●Managed timelines via TeamGantt to provide transparency on progress.

●Utilized workflows via Asana to manage the process and progress on action items.

●Supported Optimization Directors with tools, resources, and data needed to lead the account.

●Effectively maintained a rapport with the clients by facilitating weekly meetings, providing

detailed project timelines, burn reports, and managing key metrics.

●Designated as a forecasting lead to review and assess our project management team’s forecasts used to update our billable opportunity model and manage utilization.

●Contributed to the improvement of internal processes by contributing to the standardization of a budget template for the project management team and contributed to a curriculum for

onboarding new hires.

●A founding member of the diversity and inclusion initiative within Clearhead.

KIMBIA – Austin, Tx Feb 2016 – Apr 2017

Senior Project Manager

●Client management and crowdfunding site implementation for universities, non-profits, and community foundations having raised over $10.9 million in less than a year and managing a portfolio of clients that raised over $60 million.

●Effectively communicated with clients, product development, and the QA team to prioritize tasks and manage site launches to meet client expectations.

●Led training sessions and developed training materials for our clients.

●Provided post-event analysis, including key metrics and recommendations for future projects.

●Templatized checklists, presentations, and documents to streamline the project management process internally.

MVP GROUP PROGRAM – Austin, Tx Oct 2014 – Jan 2016

Project Management Consultant

Managed the development and redesign of mvpgroupprogram.com and its client websites.

Collaborated with the Founder to create a marketing strategy that resulted in a traffic increase of over 150% for the company.

Interviewed, hired, and managed designers for MVP Group’s relaunch.

Utilized my network to secure new accounts with Fortune 500 companies.

WARNER MUSIC GROUP - Burbank, Ca. Mar 2006 – Sept 2014

Senior Project Manager 07/2011 – 09/2014

●Developed, managed, and budgeted monthly project plans for Warner Brother Records & Warner Music Nashville. Produced over 4 artist websites and 4 e-commerce artist sites, along with 150 enhancements each month.

●Managed the development of WMG’s first responsive e-commerce site – becausesoundmatters.com, on the Magento platform and set the precedence for future e-commerce sites for WBR, ATL, and WM Nashville.

●Led the site development for WBR’s most successful pre-order, Linkin Park’s Living Things selling over 223,000 copies in the US in its 1st week, debuting at #1 on the Billboard 200.

●Successfully coordinated the migration effort of numerous high-profile sites (i.e. gdidiotnation.com, tompetty.com, mariahcarey.com, and keithrichards.com) from Drupal Crate to Drupal Gardens.

●Managed existing vendor relationships and vetted potential vendor partnerships.

●Oversaw the performance and management of our offshore development partnership by attending weekly management meetings during off cycle hours and providing frequent performance evaluations.

●Created user guides and led training on various tools utilized within our department.

Manager, Mobile Initiatives, 12/2007 – 07/2011

●Collaborated with label executives to collect requirements and develop functional specifications for the development of their HTML mobile storefronts and WAP decks.

●Managed WMG’s email platform migration from Mail Manager to eBizMailer and eventually to SilverPop and trained our label’s users worldwide.

●Led an email whitelisting effort for our labels, resulting in a 30% increase in subscribers.

Business Analyst 03/2006 – 12/2007

●Coordinated the development of artist websites by our offshore team for Atlantic Records, Word Distribution, Word Records, Rhino Records, Warner Music Group Corp., Independent Label Group, and Warner Music International.

●Managed training and produced financial reports for WMG’s labels worldwide. Provided metrics on applications such as Brightcove, Eve Enterprise, and Akamai StreamOS.

NORTHROP GRUMMAN – Redondo Beach, Ca. May 2004 – Mar 2006

Space Technology – Space Tracking Surveillance System

Senior Business Administrator

Top Secret Clearance – SCI, Background Investigation, Polygraph

●Managed monthly budgets, staffing, and schedule variances for a major satellite program valued over $1.5B.

●Developed the division’s first ERP/SAP program’s internal website.

●Produced weekly reports and presentation briefs for upper management and our client.

KEANE FEDERAL SYSTEMS – McLean, Va. Apr 2003 – May 2004

Consultant, Team Lead, Contractor for the Central Intelligence Agency

Top Secret Clearance – SCI, Background Investigation, Polygraph

●Served as the department’s only Lotus Notes developer, successfully implementing over 25 databases, replacing paper trail and dramatically improving efficiency.

●Resolved database issues by developing patches implemented worldwide, managing its careful and sensitive implementation.

●Created risk management and financial reports on awarded contracts within our department.

●Ensured Keane’s projects were in compliance with government regulations.

●Attended monthly onsite Project Management trainings led by corporate executives.

LOCKHEED MARTIN – Fairfax, Va. Jul 2002 – Apr 2003 Global Information Management Systems – Management & Data Systems (M&DS)

Software Engineer, Contractor for the Central Intelligence Agency

Top Secret Clearance – SCI, Background Investigation, Polygraph

●Facilitated training workshops and developed an internal website to provide users with helpful information such as FAQ’s and upcoming software releases.

●Worked alongside software leads to conduct technical exchange meetings as part of our future sprint planning.

CENTRAL INTELLIGENCE AGENCY – McLean, Va. Jan 2001 – May 2001

Co-Op, Student Trainee

Top Secret Clearance – SCI, Background Investigation, Polygraph

●Received the Exceptional Performance Award & department’s SPOT Award for my effort in developing a database that improved efficiency in generating on-demand financial reports.

●Served as an Executive Officer for the Central Intelligence Agency Co-Op Association.

●Served on a panel for the CIA Recruitment Outreach Program.

SKILLS

Platforms: Drupal, WordPress, Magento, Exact Target, SilverPop, eBizMailer, Akamai, Sprinklr, Workday

PM Tools: MS Project, Jira, Kanban, SharePoint, Asana, Visio, Omniture, Basecamp, Confluence, Team Gantt, Google Analytics, OneDrive, Slack, Dragonboat

Key Qualifications: Project Life Cycle Management, Systems Development Life Cycle, Issues & Risk / Change Management, Waterfall, Agile, Scrum, Mobile Development, Quality Assurance, Vendor Management, Budget Management, Cross-functional Management, PSPO (Professional Scrum Product Owner), Customer Interaction Handling, Supply Chain Demand Management, Forecasting, Client Relationship Building / Management, Cost Accounting, Digital Marketing, Estimation & Planning, Google G Suite, Operations Management, Operations Management, Resource Management, Quality Management, Scope Management, Compliance, User Research

EDUCATION

2002 University of Notre Dame

Bachelor of Business Administration, Major: Management Information Systems, Minor: Management, Certificate of Collegiate Sequence: International Business

AWARDS

2004 STSS Program Performance Award – Northrop Grumman

2002 Dean’s List – University of Notre Dame

2001 Exceptional Performance Award & SPOT Award – C.I.A.

ORGANIZATIONS/AFFILIATIONS:

2022 – Present University of Notre Dame Diversity Alumni Council – Southwest Regional Director

2020 The Alumni Society - Member

2009-2011 University of Notre Dame Alumni Board – Young Alumni Director

WRITTEN/VERBAL

SKILLS: Fluent in English and Spanish

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