Amanda Mahabir

**-** **** *** ******, NY *****

***- ***-****

adzb0b@r.postjobfree.com

Self-motivated individual looking to use technical and customer service skills to obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven efficiency in providing clerical support and dealing capably with customers and queries.

Skills

Comprehensive knowledge in sales accompanied with excellent customer service.

Knowledge of verifying accurate documentation

Knowledge of processing purchase orders

Proficient with Microsoft Word, Excel, PowerPoint, QuickBooks, Magento eCommerce and Zendesk

Capable of performing various duties in a fast-paced environment

Collaborative with team members

Detail oriented

Time management

Highly organized

Ability to work independently and self-monitor

Willingness to learn

Experience

DECEMBER 2022 – APRIL 2023 (CONTRACT POSITION)

Anthem Blue Cross Blue Shield/Elevance / Case Compliance Team

Responds to complex consumer inquiries from CMS eligibility, billing, termination, reinstatements, claims, etc.

Analyze and research problems and provides information/solutions.

Thoroughly document inquiry research and outcomes for accurate tracking and analysis.

Receives and places follow-up telephone calls/e-mails to answer customer questions.

Uses computerized tracking systems for tracking, information gathering and updates.

Develop and maintain positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

JULY 2022-SEPTEMBER 2022 (TEMPORARY POSITION)

Splash Mixers / Ecommerce Order Fulfillment Specialist

●Liaison with fulfillment center to ensure proper order processing

●Submit order requests to warehouse

●Monitor and process e-commerce sales in various platforms such as Amazon, Shopify,

Faire, and QVC

●Create invoices in QuickBooks Online, bill customers and apply payments to correct invoices

●Manage customer service inquiries through email, phone, and messenger

●Monitor off-site inventories and replenishments as necessary

●Assist sales, marketing and operations team members with daily tasks and inquiries

●Monitor and track inventory lot numbers for correct order processing

OCTOBER 2021 - MARCH 2022

Administrative Assistant / Insurance Center Helpline (member of a division eliminated due to covid downsizing)

●Assist in new client intake

●Update client account

●Assist in selecting the proper insurance program for new clients

●Take incoming and make outbound calls

●Schedule meetings for insurance agent and clients

MARCH 2021-SEPTEMBER 2021 (SEASONAL/TEMPORARY POSITION)

Enrollment Management Assistant / Pearson Online Academy

● Accurate processing of enrollment documentation

● Communicate with families who have submitted invalid or incomplete documentation through phone and email correspondence

● Maintain accuracy of student records/data in accordance with all regulatory requirements

JUNE 2018 – FEBRUARY 2021

Account Executive / Rear View Safety, Brooklyn

● Serving the needs of existing customers and closing sales to create new customers

● Performing inbound and outbound daily calls to provide customer service and technical support

● Process orders, returns and exchanges

● Promptly respond to all customer inquiries related to questions and order issues

● Conducted online assistance with customers via online chat

Promoted to Fleet Account Manager

● Maintain relationships with online clients to secure recurring business

● Manage client accounts

● Process company orders via Expandable software

MAY 2014 – JUNE 2018

Key Holder / Payless Shoe Source, Queens

● Assisted customers with sales and exchanges

● Maintained returns and inventory control

● Trained associates in accordance with business needs

● Comply with opening and closing store procedures

● Maintained sales goal for each day

NOVEMBER 2011 – APRIL 2012 (SEASONAL)

Sales Representative / Macy’s, Queens

● Provide customer service and assistance

● Restock merchandise on sales floor

● Assist customers with sales and exchanges

Education

SEPTEMBER 2005 – JUNE 2009

Flushing High School / Regents Diploma

COMPLETED COURSEWORK MAY 2010– JUNE 2011

Business Administration / Queensborough Community College, Queens

SEPTEMBER 2012 – FEBRUARY 2015

Associates in the Arts / LaGuardia Community College, Queens

COURSE COMPLETED APRIL 2022 / CERTIFICATION EXAM DATE PENDING

Medical Billing and Coding / MedCerts

References

Henry Bryan, Payless ShoeSource Store Manager 347-***-****

Priscilla Vela, Rear View Safety Customer Service Manager 347-***-****

Shawn Bukiet, Rear View Safety Office Manager 773-***-****

Diana Polyakov, Insurance Center Helpline Manager 415-***-****

Natia Nickens, Splash Mixer Manager 917-***-****

Angelica Morran, Anthem Blue Cross Blue Shield, Team Lead, 805-***-****

Contact this candidate