Tiffany Powell

Midlothian, IL *****

adzb07@r.postjobfree.com

+1-708-***-****

Office assistant with 3+ years of experience in fast-paced work environments involving marketing, business and customer service.

Work Experience

Marketing Assistant

Kevin Szabo Jr Plumbing - Tinley Park, IL

May 2020 to Present

Collected marketing and analyzed information to develop actionable team insights. Assisted in venue planning, organization of sales conferences and meetings and guest speaker relations. Coordinated business development by researching competitors and marketing opportunities and implementing resulting strategies.

Developed company website as marketing tool to promote products and services offered. Researched and drafted promotional flyers and brochures and coordinated with team members or outside agency for completion and publication.

Helped administer office operations by ordering equipment, maintaining supplies and handling general clerical needs.

Collected competitor data, including current and historical prices, sales trends and marketing strategies. Monitored industry statistics and followed trends in trade literature. Investigated consumer opinions through surveys, opinion polls and social media data mining. Graphically illustrated market data and distilled complex results into easily understood trend data. Measured and assessed customer and employee satisfaction. Business Assistant

Kevin Szabo Jr Plumbing - Tinley Park, IL

May 2020 to Present

Handled administrative matters including screening calls, planning meetings and composing documents with 95% efficiency.

Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding, prior to approval.

Obtained permits, insurance, and notices needed for events or jobs. Collected, arranged and input information into database system. Developed and updated tracking spreadsheets using Microsoft Excel. Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.

Trained new employees on proper protocols and customer service standards. Drafted invoices for completed work.

Customer Service Representative

Kevin Szabo Jr Plumbing - Tinley Park, IL

May 2020 to Present

Created customer appointments

Maintained up-to-date knowledge of customer accounts Explained products and benefits

Confirmed payments, refunds, etc.

Resolved payment and order disputes

Provided excellent technical support

Operated the live chat

Assisted customers in person

Inform existing customers of promotions and deals

Maintain customer accounts and record account information. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Efficiently manage large amounts of incoming calls Provide accurate, valid, and complete information by using the right methods/tools Take payment information and other pertinent information such as addresses and phone numbers Ability to multitask, prioritize and manage time effectively Customer Service Representative

Best Buy - Crestwood, IL

July 2019 to December 2019

Shared insights with management regarding member inquiries, concerns and complaints to improve products, operations and policies.

Answered incoming calls and assisted customers with questions. Responded to questions and followed up on customer interactions. Opened and closed accounts and processed applications. Trained new associates on store programs and policies. Resolved customer inquiries, complaints and issues and used problem solving techniques to provide solutions.

Education

Associate's degree in Business

Penn Foster

June 2022 to Present

Career Diploma in Early Childhood Education

Penn Foster

January 2020 to November 2021

High School Diploma

Bremen High School - Midlothian, IL

December 2018

Skills

• Digital Marketing

• Marketing

• Google Analytics

• Email Marketing

• WordPress

• Microsoft Word (5 years)

• Microsoft Excel (4 years)

• Adobe Photoshop (3 years)

• Adobe Lightroom (4 years)

• Google Docs (5 years)

• Email marketing (3 years)

• Social Media Management

• Call center (2 years)

• 63 WPM

• Proofreading (2 years)

Languages

• English - Expert

Certifications and Licenses

CPR/First Aid

March 2019 to Present

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