Customer Service Microsoft Office

LAUREEN VERNON

Davenport, IA, ***** 563-***-**** *.******@*****.***

Customer Service

18+ years’ experience in customer service.

Excellent interpersonal Skills

Strong organizational skills, with the ability to prioritize tasks

Attention to detail

Ability to effectively communicate with the public and Team

Ability to operate office equipment

Computer skills, including Microsoft products, Internet, and emails

Ability to learn and follow procedures

PROFESSIONAL EXPERIENCE

Midland Global Media Solutions, Davenport, IA January 2012–Present

International Logistics Clerk

Perform quality checks on books and test by verifying 4 product expectations on the first book in the series and 3 on succeeding books

Secure product in proper packaging and ship product both nationally and internationally using Agile, FedEx, DHL, AES, and UPS

Manage shipping information in company database using Excel and Doorstep with no discrepancies

Completed in house OSHA safety training to ensure high rate of customer satisfaction

Learn packaging preferences for 1000 companies

Hy-Vee, Davenport, IA January 1998–January 2012

Bakery Clerk

Assisted 40-50 customers per day by answering questions and obtaining their desired product

Responded to on-call work requests during coworkers’ absences

Ensured product shelves were full and appealing to customers

Iced and decorated holiday donuts, backed cinnamon rolls and Danish pastries

Answered phone calls in a polite and efficient manner with no customer complaints

Communicated with 20-30 individuals and companies, such as John Deere and Genesis, daily regarding special orders

Delivered special-order products to customers

Memorized the packaging and shipping needs for 100 companies

Run the Register

Women’s Edition Magazine, Bettendorf, IA April 1999

Freelance Author

Commissioned to author article

Longaberger Basket Company’s history and how it functions today with minimal rewrites

Commended for professionalism, positive attitude, and demeanor

Researched company for accuracy by interviewing their Bettendorf sales women

Published in magazine distributed throughout the Midwest

Marycrest International University, Davenport, IA Jan. 1998–May 1999

University Relations Office Intern

Wrote press release for special events as needed using Microsoft Office Word

Answered phone calls in a polite and efficient manner with no complaints

Assisted approximately 10 visitors per day, including students, alumni, and parents by directing them to the appropriate office needed and introducing them to the individual they needed to speak to

EDUCATION

Marycrest International University

Bachelor of Arts in Computer Graphics/Multimedia (BA) May 1999

Scott Community College December 1996

Bachelors of Science in Marketing (BS)

SKILLS

Microsoft Office Suite (PowerPoint, Word, Excel, Outlook) and Adobe Photoshop.

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