Erika Clinkscales

Mesa, AZ • 480-***-**** • adzazk@r.postjobfree.com

Skills

Experienced customer service representative with years of experience. A results-oriented individual with experience in fast paced and high stress environments; looking for long-term employment. My transferable skill set includes:

• Managing stressful situations while effectively problem solving

• Ability to relate, empathize, and quickly build rapport with customers and coworkers • A demonstrated track record of success assisting representatives and customers

• High capacity for multitasking with exceptional attention to detail Experience

Carquest Auto Parts – Rieth Auto – Mesa, AZ

Customer Service Representative/General Shop Help, 05/2022 – 03/2023

• Utilized scheduling system to schedule customer appointments for repairs and maintenance • Maintained knowledge of company products and services; relaying information to customers as needed • Professionally greeted all incoming customers; directing them as necessary

• Answered all incoming inquiries regarding appointments, company products and services, etc. • Communicated with policy holders, insurance agents, and suppliers as necessary • Managed schedules for dispatchers; being careful not to overbook repair technicians • Conducted minor routine maintenance on company vehicles

• Followed company policies and procedures to maintain a clean and safe working environment The Auto Glass Shop – Tempe, AZ

Customer Service Associate, 02/2020 – 07/2022

• Answered inbound customer inquiries regarding products, services, and scheduling service appointments • Utilized scheduling system to maintain schedules for dispatchers

• Communicated with insurance agents, policy holders, and suppliers as necessary

• Assisted in resolving customer questions and concerns in a professional manner

• Cultivated a fast, safe, accurate and friendly experience for team members and clients • Managed schedules for dispatchers; being careful not to overbook repair technicians • Maintained knowledge of company products and services, relaying knowledge to customers as necessary State of Arizona – Goodyear, AZ

Building Porter, 02/2019 – 01/2020

• Utilized proper procedures to clean and sanitize all common room areas including but not limited to the kitchen, cafeteria, break rooms, and bathrooms

• Gathered and removed trash and debris from all common areas

• Maintained inventory of cleaning equipment and products, placing supply orders as necessary • Responded efficiently to major spills and other cleaning crises

• Strictly followed procedures for the use of chemical cleaners and power equipment to prevent damage • Accurately mixed cleaning detergents and acids to prepare cleaning solutions according to specifications Education

Arizona Department of Education General Educational Development