Customer Service Technical Support

Takethia Carter

My experience

Phoenix, AZ *****

adzazb@r.postjobfree.com

+1-602-***-****

I have worked in customer service for over 10 years. I have Experience taking inbound calls as well as placing outbound calls I also have 5 years experience in collections as well as technical support I have a Lotta great experience I learn quick and I’m a people person. Authorized to work in the US for any employer

Work Experience

Senior Advisory Consultant

Aetna, a CVS Health Company - Chandler, AZ

February 2023 to Present

Assisting members with their commercial medical plans. De escalating calls processing prescription refills Customer Service Representative

CVS

May 2015 to Present

Taking premium payment taking enrollments for Medicare part D plan filling mail order medication reaching out to doctors for new Rx

Customer Service Rep

Epic Health Services - Phoenix, AZ

January 2011 to May 2015

outbound calls Two members about there health insurance plan Customer Service Representative/Call Center

iQor - Tempe, AZ

February 2008 to January 2011

Answering inbound calls from customers and dealers Technical support with cell phones enrollment and processing payments

Education

High school diploma in Basic studys

Graduation alliance - Phoenix, AZ

Skills

• Customer service inbound outbound collections technical support and sales (10+ years)

• Sales (6 years)

• Typing (10+ years)

• Computer Operation (10+ years)

• Technical Support (8 years)

• .NET (4 years)

• Medicare (6 years)

• Microsoft Windows (10+ years)

• HTML5 (10+ years)

• Microsoft Office (10+ years)

• Java (10+ years)

• Microsoft SQL Server

• JavaScript

• XML

• MySQL

Certifications and Licenses

Pharmacy Technician License

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