LETTICIA PEREZ

Union City, NJ ***** 718-***-**** adzaz6@r.postjobfree.com

Professional Summary

Seasoned Operations Floor Manager highly effective at managing wide-ranging tasks in support of museum operations. Excellent team leader and complex problem-solver with analytical and adaptable approach. Supportive supervisor and unbiased leader of numerous personalities and individuals. Bilingual fluent in Spanish and English. Experienced Scheduler proficient in calendar management and documentation. Driven to optimize procedures and improve productivity. Offering 15 years of administrative and customer service experience. Skills

POS Systems

Proper Staffing

Attention to detail

Operational Efficiency

Employee Development

Employee Performance Reviews

Employee Scheduling

Employee Coaching and Mentoring

Establishing goals in KPI's

Skilled in Zendesk, When I Work, Shopify, and

Salesforce

Highly proficient with Ticketure API

Work History

Operations Floor Manager

SPYSCAPE MUSEUM NYC

Oversees daily operations and monitors visitor engagement. Maintains retail, ticketing, frontline staff and point of sales systems. Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.

Analyze data to meet weekly KPI's

Manages payroll for over 40 Brand Ambassadors.

Manages payroll for all temp workers and security. Manages safety and security training to all security guards. Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Oversees employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements. Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.

Hired staff according to operational needs and trained all staff in all posts and procedures. EVENT COORDINATOR

Managed administrative logistics of events planning, event booking, and event promotions for Meetup.com.

Planned, created, managed, researched, scavenger hunts and murder mystery events. Oversaw all locations and negotiated with vendors. Brainstormed and implemented creative event concepts and themes. Manage budget and expenses.

Hired, trained and supervised volunteers and support staff required for events. Drafted contracts with individual vendors for product services. Lead stem instructor

MAD SCIENCE

Guided student in understanding science concepts in several schools throughout the NJ area. Used learning assessments to regularly monitor student understanding of class concepts and materials.

Planned classes covering different ages and skill levels to prepare students for basic and advanced science concepts.

Prepared equipment before each class and stored items promptly after classes. Provided positive reinforcement and motivation to increase student confidence and performance.

Evaluated and revised lesson plans and course content to achieve student-centered learning. Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.

BRAND AMBASSADOR

Increased brand awareness through event marketing, demonstrations, sales, and brand promotion. Three time top seller in the region for Meta Quest 2. Showed understanding of customer's personal style and preferences when offering product advice for Spyscape.

Engaged, educated, and befriended customers to deliver amazing shopping experience about Synergy Kombucha products.

Educated trade and distributor partners regarding brand benefits, products and services for MeetNorth Dating app.

OPERATIONS SUPERVISOR

Management Associates

Created monthly menu for two facilities

Negotiated with distributors to find quality products and best prices. Supervised all recruiting, hiring and training of team members. Oversaw daily loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of team.

Managed payroll for over 50 employees.

Implemented sanitation procedures as acting safety inspector. Tracked company equipment, tools and technology to manage inventory. Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

VOLUNTEER

NON PROFIT

CELA program working with Large Animals and researching marine ecology and wildlife health in San Ignacio, Belize.

CELA program working with Wildlife and Conservation Performed medical care on a variety of farm animals including horses and house pets, some of the care provided include:

-Providing wound care, antibiotics

-Aiding with spay and neuter of dogs, cats and horses

-Checking vitals, suturing incisions, administering booster shots

-Examining the BCS in horses, cleaning hooves, trimming sheep hooves Union City Animal Trust non-profit

The Loving Cat non-profit

Garden State Cat expo

Best Friends Animal Society

Education

Associate Degree: Biology

HUDSON COUNTY COMMUNITY COLLEGE

Bachelors: Environmental and Biological Sciences

RUTGERS UNIVERSITY School of Environmental and Biological Sciences Accomplishments

Collaborated with a team to develop a TNR group for the town of Union City, NJ. The rescue became a 501k and re-homed over 200 cats in less than a year. CPR license in adult, child, infant and pet aid.

Fire & Life Safety Training certificate.

Languages

Spanish

Native or Bilingual

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