Jeanette Williams

adzaz0@r.postjobfree.com

737-***-****

WORK EXPERIENCE

Aston Carter Employment Agency Austin TX

Generalist August 22nd- Match 31st 2023

United Healthcare Group-Assist with questions from Sales Agents pertaining to UHC plans,

applications, and certifications.

Workway Staffing Austin Tx

Tax Agent August 30th- February 25th 2022

Answer questions for Homeowner prepared ticket for supervisor to research and

investigate issues concerning Tax payment.

GC Services El Paso Tx

CVC agent January 26th, 2019-July 2021

Worked with customers and business owners to approve credit applications for

wireless and wireline services. Release orders for existing customers, and collected final bill

debits.

Firstsource Colorado Springs CO

Customer Services Representative Jan 2017 to May 2018

●Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

●Check to ensure that appropriate changes were made to resolve customers' problems.

●Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

●Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Xerox Corporation Colorado Springs CO

Customer Services Representative May 2016 to Jan 2017

●Refer unresolved customer grievances to designated departments for further investigation.

●Determine charges for services requested, collect deposits or payments, or arrange for billing.

●Interviews applicants/clients and assists them in understanding and completing all required eligibility paperwork

●Verifies services eligibility factors by retrieving or confirming information from a variety of sources.

Time Warner Cable Colorado Springs, CO

Sales/ Retention Representative Aug 2006 to Oct 2014

●Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.

●Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.

●Explain products or services and prices, and answer questions from customers.

●Obtain customer information such as name, address, and payment method, and enter orders into computers.

●Record names, addresses, purchases, and reactions of prospects contacted.

●Adjust sales scripts to better target the needs and interests of specific individuals.

●Answer telephone calls from potential customers who have been solicited through advertisements.

●Maintain records of contacts, accounts, and orders.

●Schedule appointments for Installation Technetium to meet with prospective customers.

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