Takeya S. Davis

**** ***** ***** *****

Ocoee FL. 34761

407-***-****

adzayt@r.postjobfree.com

QUALIFIED FOR:

*Customer Service * Management *Team Leadership * Title Services * Chain of Title

*Deed Recording *Computer Skills *Money Management *Financial Difficulty *Sales

*Inventory Recovery *Financial Invoices *Attorney Relations *Foreclosures *Book Writing

*Mortgages *Case Management *Title Research *Medicare/Medicaid *Medical Billing

*HIPPA Regulations *Benefits Investigation *Salesforce, EPIC and Cerner *Availity

*Change Healthcare *Work From Home *Banking *Treasury Management *Fraud Investigation

*Chats *Call Center *Document Review *Microsoft Outlook *Excel *Collections Professional Profile

*Dedicated individual offering strong organizational skills and attention to detail.

*Dependable, able to master all goals, requirements and deadlines.

*Eager to make an additional responsibility, learn and meet new challenges.

*Works well in a group atmosphere or individual basis.

*Ability to work well under pressure.

* Prioritize daily responsibilities to meet all deadlines

*Working Remotely

Professional Background

AssistRX Senior Reimbursement Case Manager Jan 2020-Aug 2022 Managed upwards of 30 cases per week. Oversee cases from start to finish during their patient access journey. I have experience working with all sectors of insurance. I’ve conducted Benefits Investigation using several methods such as, portals, as well as phone calls. Reached out to payors and obtained ALL benefits pertinent to drug and administration coverage. Conveyed benefit information to Patients as well as HCPs. I have worked with several REMS drugs including some IVIG. Gained an understanding of reimbursement process and aided HCPs utilizing buy and bill. Familiar with billing codes for government, commercial private payors. Concentrix Company Senior Collections Specialist December 2020- February 2023 Responsible for incoming calls, chats, and emails from delinquent account holders. Reviewing the best options and payment plans for the accounts. Collect and reconcile delinquent balances due to the company and affiliates. Resolve any escalated financial issues. Assist in successful completion of special projects and new processes as need. Assisting Manager and Supervisor with collection activity to maintain acceptable delinquency percentages while remaining compliance with applicable laws. Assist others with questions concerning processes. Reference: 800-***-****

Wyndham Inventory Recovery Specialist July 2013-Present Case management through inventory recovery and loan foreclosures. Document Review. Deed Back programs. Offering Deed in Lieu if 151 + days past due. Deed Back offered if paid in full. Refer accounts to attorney office. Work with Foreclosure Attorneys on sale dates, affidavits, and dismissals. Required title search for chain of title. Release inventory once it’s cleared. Review and process financial invoices for referred or completed foreclosures. Servicing inbound calls from Wyndham owners inquiring how to transfer ownership. Pulling deeds from county records. Collecting title services fees. Advising of different options to avoid foreclosure. Support respectful and positive team environment. Maintain a positive and professional image of the company and with third party business partners. Advising timeframes for deed preparation. Reference: 877-***-****

Wyndham Financial Services April 2011-July 2013

Servicing inbound calls from owners that own Wyndham Timeshare. Giving information on the account about loan and maintenance fees. Advising of pay off balances. Processing payments. Communicate financial advice to customers. Transfer to different departments within the organization to best solve the customer needs. Take on leadership role of team lead when needed to answer questions, give feedback to different agents, filing paperwork, attending meetings, and taking escalated calls from different agents.

Reference: 800-***-****

Kaplan University/Admission Advisor July 2010-December 2010 Made outbound calls to potential students that had an interest in wanting to enroll in school. Worked in a call center environment with a team setting. Complete interview with the potential students to determine if their qualification met Kaplan University requirements, building a rapport with all students to help through the process of enrollment. Educated which degree program best fit student based on interest and career goals. Maintained a relationship with students up until graduation.

Reference: 866-***-****

Hilton Grand Vacation/Vacation Advisor November 2007-June 2010 Worked on an automated dialer in a call center environment calling a Customer to sell or offer Vacation packages at a discounted rate. Called customers that has visit one of the Hilton properties in the past. Required to navigate different computer screens to set the package up for customers. Required at times to close our deals by collecting credit card information and also required to book dates when family usually travels.

Reference: 407-***-****

Wyndham Vacation/Vacation Advisor January 2007-November 2007 Worked on an automated dialer in a call center environment calling a Customer to sell or offer Vacation packages at a discounted rate. Called customers that has visit one of the Hilton properties in the past. Required to navigate different computer screens to set the package up for customers. Required at times to close our deals by collecting credit card information and also required to book dates when family usually travels.

Reference: 407-***-****

Transcontinental Lending/Mortgage Broker June 2006- October 2008 Responsible for locating the lender for the right customer financial needs. Responsible for gathering of information needed in order to start loan process and continued through until closing. Generated my own lead campaign, built a business by referrals and advertising. Reference: 800-***-****

JP Morgan Chase/ Financial Service Advisor August 2000- October 2006 Responsible for 100% customer satisfaction on servicing credit card accounts. Giving detail information to customers about balances, payments, and current charges. Communicated financial advice to customers that were having financial difficulty with bills, helping to correct problems and get them back on the right track. Required to use an intranet system to research information and different products that were offered.

Reference: 888-***-****

Washington Mutual/Bank Teller January 1999- July 2000 Responsible for large amount of currency transactions. Required knowledge of bank computer system which included a personalized program for bank purposes, Microsoft Word and Excel. Continuous customer service, sale of new accounts and other products to potential and existing customers. Operated the care of video security cameras. Maintained negotiable, settling ATM transactions on a daily basis, and answering multiple phone lines.

Reference: 800-***-****

Kentucky Fried Chicken/Shift Supervisor December 1995- March 2004 Responsible for 100% customer satisfaction, hiring staff, training, large cash deposits, and supervision of staff. Serviced customers as they placed there orders within a certain amount of time. Made sure food remained fresh at all times and maintain labor hours, also proper records for food cost.

Reference: 407-***-****

Educational Background

Columbia College 2009-2014

Bachelor’s Business Administration: Columbia College 2014 Major: Marketing

Minor: Management and Human Services

Associates Business Administration: Columbia College 2012 Florida Metropolitan University 2004-2005

Major: Accounting

Valencia Community College 1998-1999

Winter Park High School 1993-1997

Certifications

Florida Notary

Accomplishments

Published Author 2019 - But You Said, “I Love You” Catering Business 2016 – Country Girl Soul-Food and Seafood LLC

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