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Customer Service Technical Support

Location:
Lahore, Punjab, Pakistan
Posted:
August 28, 2023

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Resume:

Muhammad Umer

+923*********

adzayg@r.postjobfree.com . Linkedin.com/in/muhammad-umer

7A Behind shalamar hospital, Mughalpura, Lahore

ABOUT ME

To get job in originations where I may be able to apply my skills and knowledge for mutual growth, I want to achieve the TOP level in MAINTENANCE DEPARTMENT strategies utilizing my hard work, patience and determination Enthusiastic individual with effective communication and interpersonal skill. Capable of working under pressure .

EDUCATION

Professional Work Experience

Wireless & Telecommunication Technician 2010-2013 / 2017-2020 GHIATH For Telecommunication & Elec. Co. Jeddah

Microwave installation and configuration:

Telecommunication Technician 2016 (for 6 months)

Abrar Telecommunication (CIVIL DEFENCE) Makkah

Manage the Maintenance department, Sales Engineer and public relation in 2016 Ramadan and Hajj season period for 6 months:

DAE (Electronic) from Modern Institute of Science & Technology Islamabad Feb 2016 Wireless Communication Course from ENGOSOFT Jeddah July 2012 English Language Course (IELTS)From New Horizon, Makkah Saudi Arabia Sep 2011 Updating and monitoring IT user accounts

Managing and monitoring of backups in multiple locations Installed and programmed CDMA and IDEN Networks to better suit the client's needs Programmed and installed routers and radios

New installation of fiber optic and CAT-6 wires with point’s termination and testing Daily device troubleshooting, navigating customers confidential account information Establish and maintain working relationship of TETRA radio terminals and systems maintenance MTP3000 SERIES/MTM5000 SERIES TETRA Over-The-Air Programming Wi-Fi and firmware updates Troubleshooting technical problems and implementing solutions Designed and implemented special strategies related to maintenance procedures. Performed routine maintenance inspections of equipment to identify and respond to problems in a timely manner, thus preventing breakdowns

Assigned personnel and technical support teams to sites requiring 24/7 maintenance. Provided technical assessment of requirements and definition from conception to launch. Monitored and analyzed statistical and drive test data to improve system performance indicators. CCTV cameras installation and programming of DVRs. Other work experience

OSN Dish and CCTV technician and Programmer 2017- part time Hail Store, Makkah

Hard Chrome plating & galvanizing worker 2020 - 2022 Madinah-al-Munawwarah Hydraulic, Jeddah

KEY SKILLS

Valid Driving License of Saudi Arabia

Highly organized and disciplined with a passion for Information Technology Having a passion for providing excellent customer service A positive, high energy team player

Excellent knowledge of CCTV

Excellent knowledge of hotel management and services worked during hajj and umrah Ability to communicate well with customers

Fluent in English, Urdu & Arabic

Establish and maintain working relationship

Also 6 months Forklift experience



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