PORSHA MONIQUE SAMPLE

**** ******** ** * MEMPHIS, TN 38128 * 901-***-****

OBJECTIVE

Seeking a permanent, full-time position within an organization that will allow me the Opportunity to contribute to its growth and success in a rewarding career.

EXPERIENCE

2017-Present Amazon Seattle, Washington

Virtual Customer Service Shipping and Delivery Specialist

*Answers inbound calls while remotely working from home, Resolving customer requests by investigating problems and developing solutions using various Web-based programs / Online software. Directing Drivers via GPS, Tech support

*Resolve customer issues in a professional manner, Adhere to quality standards.

*Maintain customer success Metrics Dashboard

2012- 2017 Support Solutions MEMPHIS, TENNESSEE

Virtual Customer Service Tech Support

*Answers inbound calls. Diagnose, troubleshoot and resolve customer issues via scripts. Problem solving and Generating trouble tickets, and updating information.

*Using Various Web-based Programs / Online software to answer customer questions via email and chat. Help customers solve a wide variety of issues.

*Maintain customer success Metrics Dashboard

2009- 2011 OPEN ARMS CARE MEMPHIS, TENNESSEE

Direct Support Professional

*Imputing Data for ISP, & T-Log Reports. Completing Ledgers & Daily Logs

*Assist Clients with Living Skills Development, Advocacy, Operational Support

*Assisting in Pre-Employment Training, Home and Community Based Services

2010 - 2013 ROADWAY MEMPHIS, TENNESSEE

Billing Clerk

*Duties include: Imputing data from freight bills, Customer Service

*Rapid Desk - Receiving Inbound and Outbound shipments, Faxing paperwork, Handling phone calls for Inbound and Outbound Shipments, E-mails, filing

2008 - 2012 STANDARD REGISTER MEMPHIS, TENNESSEE

Warehouse Supervisor / Coordinator

* Supervisor of 12 warehouse employees and was responsible for shipping and receiving warehouse inventory, Imputing data into computer for Federal Express & UPS Accounts, Printing Power Ship labels, RF Label Scanner, Driving a Forklift and Cherry Picker, Calculating Timecards, Cycle Counts, Pulling & Packing orders,

Handling phone calls, Creating Spreadsheets, Quality Assurance, Conducting

Warehouse Meetings, Monthly progress reports, Data Entry, Ten-Key, E-mails,

SKILLS Microsoft Office, Word, Excel, Typing 35wpm, Ten-key, Desktop Computer:

Windows

8.1, 1TB . Laptop, Wired Internet Access via High Speed Cable, In-home Office (Quiet

Workspace), Dedicated analog phone line, USB Headset, VOIP Service, Webcam, Web Building Skills, Printer, Various Software Programs for pictures, video, & animation.

EDUCATION. Bolton High School

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