Profil Professionnel

Compétences

Parcours professionnel

Esther Kabongo

** ******* ******** *****, *** 0G4, Barrie

647-***-****

adzaxt@r.postjobfree.com

.

Bilingual customer service representative accomplished with over 10 years of experience in call center and collection department. Exceptional abilities in French and English communication and excellent problem-solving.I work patiently and quickly with remote and onsite users to resolve issues. Excellent interpersonal,

telephone, and

communication skills.

Excellent organizational and

analytical skills.

Proficiency in writing,

speaking, and reading in

French and English.

Excellent negotiation and

decision-making skills.

Excellent computer

skills(micro soft office, excel,

PowerPoint, outlook, word,

etc.)

Able to maintain composure

and a mature problem-solving

attitude.

Able to accept and adapt to

new policies and procedures.

Ability to work

independently.

punctual, honest, and friendly.

Novembre 2020

-

Juin 2023

Bilingual customer and inside support specialist Brampton Coca-Cola Refreshment - Emploi permanent

Provided assistance to internal department and external customers. dispatched and closed customer support tickets.

prioritized and organized daily workload to ensure timely resolution.

resolved escalated customer issues and complaints. keyed customers' recycling and return products.

processed email and fax orders.

handled inbound calls from fax/email customers and the customer service department.

followed critical instructions when an order was placed. created a pdf attachment for customers with more information. called customers as required for delivery appointments or when clarification is needed to fulfill their requests. handled all customers issues from inception to final resolution. Mars 2016 Bilingual customer service representative Brampton Formation

Langue

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Novembre 2020

Coca-cola Refreshment - Emploi permanent

Answering inbound and outbound calls.

handling customer service inquiries and updating multiple systems as necessary via phone.

offering a new product to customers.

Maintained and grew sales through various communication channels with existing customers.

Resolved all inbound and outbound requests per established guidelines.

Acted as a company ambassador.

Escalated customer issues .

Mars 2013

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Mars 2016

Bilingual Call center agent (collection) Mississauga Wells Fargo Finiancial - Emploi permanent

Engaged with customers on all inbound/outbound calls, and other channels of communication applicable and/ or supports to update customers' account information.

Works with customers in an effort to satisfy any deficient balances. Reviews, monitors, and engages with a high volume of customers per day.

Negotiate payment terms/arrangements.

Reviews delinquent accounts daily and maintains losses at or below established guidelines for assigned job duties.

Meets individual and departmental objectives set by department management. Strives to continuously improve the quality and productivity of work.

refer complaints immediately to the appropriate relevant department.

Notifies management of accounts needing additional attention. Ensures compliance with client policies, procedures, safety, state and federal laws, regulations, and standards

Janvier 2016

-

Juin 2018

DEC Barrie

Georgian College of Applied Arts and Technology

Français : Langue maternelle

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