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Customer Service Fleet Management

Location:
Buda, TX, 78610
Posted:
August 28, 2023

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Resume:

Paul W. Ater

*** ****** **.

Buda, TX *****

512-***-****

adzaxl@r.postjobfree.com

https://www.linkedin.com/in/paul-ater-486866118/

SUMMARY:

●In order to obtain a position within Ryder and become an asset to the company's success

●15 years of Military Service, 6.5 years active duty.

• Management/Leadership Experience from Military and Civilian sectors

• Customer Service experience

• Security Clearance

• Microsoft Office 365, Microsoft Outlook, Fleet Management Software (SAMS-1E)

●Fleet Management experience (Licensing, Training oversight, Compliance Tracking, Coordinating Vehicle Services, Man Hour Accounting using MAC Chart, Parts Research using a Technical manual, Environmental/Safety Management)

●Motivated and Dedicated to learning new skills and taking on new challenges

●Currently pursuing a degree in Business Administration.

SKILLS:

• Certified Diesel Mechanic- Army

• Microsoft Office and Outlook Experience

• Fleet Management software experience

• Leadership, Integrity

• Customer Service

• Basic Carpentry, Plumbing and Concrete Experience

EXPERIENCE:

Auto Care Center Coach- Salaried

Walmart Store #4130 Kyle, TX

January 2022- Present

●Lead, Train and Develop future leaders

●Owned the overall Auto Care Center business by driving safety, financials and overall customer experience

●Created an environment where everyone in my team felt inspired to learn and that everyone was a member of the team.

●Learned to Merchandise the Automotive sales floor and to make sure that all basic processes were being maintained.

Auto Care Center Service Manager -- Walmart Store #2133, Austin, TX

February 2020- January 2022

●Oversee all in-shop operations, supervise a staff of 6 technicians and 3 service writers

●Maintain accountability of shop supplies, equipment and tools

●Perform tire inventories as required

●Provide Customer Service

●Service Writing and Cashier Experience

Telecommunications Service Technician -- Spectrum South, Austin, TX

June 2018- February 2020

●Install and Troubleshoot TV/Phone/Internet Services

●Provide Customer service

●Critical Thinking and Problem Solving

Window Treatment Installer -- The Window Outfitters, Carrollton, TX

October 2017- May 2018

●Measure for, Install and Repair Interior Plantation Shutters and Exterior Aluminum Shutters

●Operate a 30ft Box Truck with air brakes to deliver shutter shipments to warehouses and clients

●Basic Carpentry

●Critical Thinking and Problem Solving

Senior Vehicle Recovery Specialist / Wheeled Vehicle Mechanic -- HHD, 377th Military Intelligence Battalion, Austin, TX

September, 2016 - Present

• Assist with all in-shop operations

• Perform vehicle recovery as-needed

• Directly responsible for 5 soldiers as a squad leader

●Look up parts and follow repair procedures using vehicle technical manuals

●Fill out Time Allocation Sheets per the MAC Chart for work performed

• Reserves

Laboror / Diesel Mechanic -- Red River Construction, Wylie, TX

January, 2017 - October, 2017

• Basic Carpentry, Plumbing and Concrete Experience

• Maintain and Repair Heavy and Light Construction Equipment and Generators

• Fall Protection Training

Automotive Service Manager -- Walmart Store #2133, Austin, TX

May, 2016 - January, 2017

• Supervise all in-shop operations

●Perform Tire Inventories as necessary

• Managed technicians assigned to Shop

• Excelled in customer service

• Responsible for maintaining inventory on in-shop merchandise and tools

• Service writing and Cashier experience

Wheeled Vehicle Mechanic -- Forward Support Company, 980th Engineer Battalion, Austin, TX

March 2015 - July 2016

• Active Duty

• Serviced and Repaired all unit assigned equipment

• Transported equipment with a 50-ton line haul tractor and a 45 ft low-bed trailer

• Look up parts using vehicle technical manuals

● Fill out Time Allocation Sheets per MAC Chart for work performed

Tire and Lube Technician -- Walmart Store# 5317, Austin, TX

November 2015 - May 2016

• Installed and repaired tires

• Performed oil changes

• Installed batteries

• Customer service and Service Writing experience

Senior Construction Equipment Mechanic -- 401st Engineer Company, Multi-Role Bridge, Mustang, OK

June 2013 - March 2015

• Active Duty

• Operated Fleet Management Software- SAMS 1E

• Repaired and Maintained all unit assigned equipment

• Transported Equipment using a 50-ton Line Haul Tractor and a 45ft low-bed trailer

• Responsible for managing all in-shop operations

• Directly responsible for 5 soldiers as a squad leader

●Look up Parts and followed repair procedures using vehicle technical manuals

●Fill out Time Allocation Sheets per MAC chart for work performed

Tire and Lube Technician -- Walmart Store# 221, Yukon, OK

September 2014 - February 2015

• Installed and repaired tires

• Performed oil changes

• Installed Batteries

• Customer Service

Battalion Motor Sergeant -- 414th Civil Affairs Battalion, Southfield, MI

July 2009 - June 2013

• Active Duty

• Operated fleet management software- SAMS 1E

• Performed duty of Battalion Driver's Training Instructor and Road Test examiner

• Repaired and Maintained all unit assigned vehicles and equipment

• Directly Responsible for 4 soldiers as a squad leader

Vehicle Recovery Specialist / Wheeled Vehicle Mechanic -- Forward Support Company, 980th Engineer Battalion, Austin, TX

January 2007 - July 2009

• Performed vehicle maintenance and repair on all unit assigned equipment

• Performed vehicle recovery using various wrecker vehicle platforms

• Reserves

MEMBERSHIPS & AFFILIATIONS:

Vice President -- Here For Heros, Cibolo, TX

May, 2016 - Present

• Provide aid to Military Veterans and First Responders

• 501C-3 Nonprofit Organization

EDUCATION:

Highschool Diploma -- Academy @ Hays High School, Kyle, TX

August, 2005 - April, 2008

Various Technical Certifications from the Army, available upon request



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