LEILA LOFTUS

SKILLS

• Phlebotomy

• Microsoft Office

• Ten Key, Type 30-35wpm

• Multi-line Phone

• AP/AR QuickBooks

To acquire a Phlebotomist Position where I can fully utilize my skills and dedicated work ethic while making a significant contribution to the success of my employer. Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and

performance with conscientious and detail-oriented approaches.

PROFESSIONAL EXPERIENCE

March 2023 - March 2023

Intern Phlebotomy Training Specialists Phlebotomy Certification, Baton Rouge, LA

May 2014 - August 2015

Receptionist SJB Group, Baton Rouge, LA

• Conducted venipuncture and other CT procedures.

Completed proper sanitation and cleaning of equipment and work areas between patients.

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Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.

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Participated in continuing education programs to stay up to date on new technologies and procedures.

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Collected blood samples using vacutainer tubes,

tourniquets, syringes, butterfly needles, and straight needles.

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Stocked phlebotomy cart or carrier with appropriate supplies.

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• Organized daily work based on collection priority. Confirmed appointments, communicated with clients, and updated client records.

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Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

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Scheduled office meetings and client appointments for staff teams.

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CONTACT

Baton Rouge, LA 70817

817-***-****

adzax0@r.postjobfree.com

June 2013 - March 2014

First Financial-Receptionist, Baton Rouge

August 2006 - July 2008

Operations Supervisor Nations Pure-Water Purification, Fort Worth, TX

Helped office staff prepare reports and presentations for internal or client-related use.

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Sorted, received, and distributed mail correspondence between departments and personnel.

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• Responded to inquiries from callers seeking information. Operated a multi-line telephone system to answer and direct a high volume of calls.

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Organized, maintained, and updated information in

computer databases.

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Compiled information from files and research to satisfy information requests.

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Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

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Restocked supplies and submitted purchase orders to maintain stock levels.

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• Resolved customer problems and complaints.

Assisted with onboarding new clients and securing

paperwork completion.

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Organized, maintained and updated information in

computer databases.

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Operated multi-line telephone system to answer and direct high volume of calls.

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Generated financial and operational reports to assist management with business strategy.

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Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

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• Implemented service improvements to enhance sales cycle.

• Maintained friendly and professional customer interactions. Engaged employees in business processes with positive motivational techniques.

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Led and conducted reviews of branch policies and

procedures for compliance.

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Examined customer loan applications for loan approvals and denials.

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Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

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EDUCATION

March 2023

Phlebotomy Training Specialty Certificate Phlebotomy Phlebotomy Training Specialty, Baton Rouge, LA

January 2000

Real Estate License

Bob Brooks School of Real Estate, Baton Rouge, LA

Contact this candidate