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Support Services Customer Service

Location:
Washington, DC
Posted:
August 28, 2023

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Resume:

JASON D. TAYLOR

*** ******* **. ** #*** · Washington, D.C. 20032· 248-***-**** · adzaw9@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Motivated human services professional experienced in providing strategic support, inspiration and guidance. Demonstrated success in organizing tasks, increasing efficiency, and obtaining maximum results from limited resources.

● Highly skilled youth development professional

● Experienced community resource connector

● Dynamic education advocate and counselor

● Crisis management and early intervention specialist PROFESSIONAL EXPERIENCE

Behavior Coach/Family Engagement Coordinator, Creative Minds International Public Charter School, Washington, D.C. February 2022-present

● Provides support in navigating evidenced based practices, strategies, and tools necessary to effect positive behavioral change in students by providing supportive interventions to students and schools.

● Supports implementation of Conscious Discipline based on student need, classroom environment, and school climate.

● Assists and supports teachers and staff with school-wide behavior programs.

● Provides staff development and works collaboratively with teachers, paraprofessionals and support staff to demonstrate best practices, strategies, and techniques to enhance instruction for students with social, communication, behavioral, and learning challenges.

● Supports the development and implementation of functional behavioral assessments and behavioral intervention plans.

● Assists with the design, implementation and follow up of behavioral support plans for students to remediate behavioral and social problems to include use of research-based de-escalation skills.

● Plans and confers with the classroom teacher as requested concerning any behavioral, social or personal problems affecting the students.

● Supports professional development regarding techniques for remediation of behavioral, social, or personal problems of students.

● Implements progress monitoring and data collection both at an individual and system level related to instructional evaluations and/or behavioral interventions.

● Works effectively and collaboratively with diverse student, staff, and community populations.

● Keeps current on research and best practices regarding student conduct.

● Demonstrates commitment to improving professional competence.

● Performs other related duties as assigned, including daily duty assignments. Student Engagement Specialist, The SEED School, Washington, D.C. March 2021-present

● Work closely with the Head of School, Principal, Assistant Principal, Director of Student Support Services, Director of Family and Community and Engagement Instructional Classroom Coordinator to ensure a high-quality program services for SEED DC students.

● Serve as a liaison between school, home, and community agencies to promote and enhance student attendance and adjustment to school routines.

● Work with the Registrar to provide technical support to determine the cause of student absences and truancy.

● Provide agency referral and assistance to families and students to enhance school attendance and child welfare.

● Provide data management support to others who provide outreach in a variety of environments and conduct quality assurance of documentation in student files used for formal proceedings and hearings.

● Work collaboratively by assisting teachers in assessment tasks, curriculum implementation, student interactions, enforcing safe behaviors, and enhancing social growth of students in the classroom.

● Provide comprehensive and culturally competent support services designed to ensure the academic success of students as measured by meaningful academic engagement, college and career readiness, and graduation rates.

● Provide vocationally specific instructional and non-instructional support to teachers, students and families and is responsible for monitoring and assisting individuals or groups of students without supervision.

● Support college and career readiness learning experiences, comprehensive academic support services, social services and activities, including individualized post-secondary plans, goals, and objectives combined with applying vocationally specific experience and training to support student learning.

● Participates in data reviews and processes to determine student services and support needs for engagement and retainment, including working with students and families to reengage, maintain learning and ultimately graduating on time.

● Monitor academic reporting systems for early alert to students’ performance and academic progress risk, thus identifying and providing timely interventions for those who are in need.

● Prepare and implement intervention plans to work with at-risk students.

● Assist students in the use and application of specific curriculum and technology software that enhances the student learning experience.

● Communicate about academic progress and behavior with students and parents with respect and confidentiality and consistent with the direction and guidance of staff, administrators, and school/district policies and procedures.

● Oversee student behavior and safety. Takes steps to intervene when students are not in control, not in the proper location, or may be in dangerous or unsafe situations.

● Provide instructional support and tutoring to students in large groups, small groups, and one-on-one situations.

● Document behavior and progress of students to assist teachers in assessing progress with education plans.

● Maintain, or assists in maintaining, student weekly progress reports.

● Collect, monitor, analyze, review and submit student achievement, school performance and other data as required by the SEED accountability plan, Office of the State Superintendent of Education (OSSE) and DC public charter school regulations.

● Communicate, in understandable terms, individual student progress to the students, parents, and professional colleagues who need access to the information.

● Communicate effectively and often with all faculty and staff through regularly scheduled staff meetings, written bulletins, and via email.

Program Assistant, Maya Angelou Young Adult Learning Center, Washington, D.C. 2019-2020

● Assisting teachers in GED classes with young adults in the areas of math, social studies, science and reading/writing (ELA).

● Working with young adults in small groups to navigate curriculum, projects and GED content to gain mastery

● Other duties as assigned

Student Development Manager/Student Support Specialist, Maya Angelou Public Charter School/See Forever Foundation, Washington, D.C. 2015-2021

● Maintaining a comprehensive file on all students

● Working closely and collaboratively with the Clinical Counselors, Academic Counselors, Administrative Team, and school office personnel to support all students

● Aggressively monitoring and responding to truancy by calling and mailing appropriate letters to families, notifying the Metropolitan Police Department and other state agencies when relevant,

● and submitting truancy reports to Court Social Services

● Scheduling and facilitating conferences with parents and/or community organizations related to students’ truancy, discipline, and academic outcomes

● Attending and actively participating in all student-related conferences, as requested

● Coordinating efforts with the Post-Secondary Success (PSS) Department to ensure a seamless transition to internship opportunities for our students

● Providing feedback concerning student progress to all stakeholders (i.e. administration and parents)

● Implementing strategies to foster confidence and improve self-esteem in students

● Monitoring attendance and conducting routine home visits

● Engaging in collaborative efforts with teaching faculty to help students develop healthy social and emotional outlooks that will help them succeed in class and beyond

● Teaching a Wellness and Self Discovering SEL Initiative class to 11th and 12th grade students

● Serve as a Senior Class sponsor, Student Government sponsor, Youth Ambassador sponsor and Yearbook Advisor

● Fine Arts Department Director

● Other duties as assigned

Youth Development Counselor, Maya Angelou Public Charter School/See Forever Foundation, Washington, D.C. 2014-2015

● Provide feedback, growth experiences, and recognition to enhance youth confidence and self-esteem through positive student activities and after-school student groups

● Advocate and liaison with colleagues, students, and parents, to share effective strategies, build meaningful relationships, celebrate achievements, and address critical needs

● Instill responsibility by using youth/adult partnerships to develop and provide opportunities for success

● Collaborate with faculty to help students develop healthy social and emotional outlooks for success

● Help students establish consistent behavioral standards

● Participate in frontline discipline issues and counseling meetings

● Facilitate peer mediation and restorative justice discussions

● Serve on school climate and disciplinary committees

● Support civic engagement and social justice programming

● Serve as a Senior Class sponsor, Student Government sponsor, Youth Ambassador sponsor and Yearbook Advisor

Youth Engagement Specialist, Department of Youth Rehabilitation Services, Washington, D.C. 2013-2014

● Served as a role model to ensure that each enrolled youth has positive adult connections

● Collaborated youth, group homes, community providers, case managers/supervisors, and parents/families

● Facilitated positive outcomes for youth by verifying the timely placement/onset of services

● Maximized out-of-school time programs, services, and activities

● Connected youth to community resources and liaised with education and workforce development advocates

● Coordinated structured programming, special events, and high adventure activities.

● Tutored youth as needed to maintain academic support for youth

● Ensured positive engagement of youth to monitor the need for early interventions with case managers/supervisors and group home staff to enhance support services to prevent run away issues

● Facilitated crisis intervention, mediation and conflict resolution.

● Monitored the status of juveniles placed on Global Positioning System (GPS)

● Attended court appearances, offered recommendations, and testified to the appropriateness of a juvenile’s status

● Documented and recorded regular scheduled contacts and visits to group homes to review the youth’s behavior in the facility and compliance with established GPS protocol

● Partnered with the law enforcement and community advocates to research and track missing youth through the GPS, fielding leads, community sources, former associates, school leaders, family members and friends

● Encouraged youth to participate in the program by adhering to guidelines established in the GPS contract

Youth Development Representative, Department of Youth Rehabilitation Services, Washington, D.C. 2012-2013

● Provided safety, security, and programming for court-involved youth, visitors, and staff within a secured facility.

● Supervised, guided, and counseled youth through daily activities within the vision, mission, and goals of the youth and educational programs.

● Provided day-to-day direct supervision and positive engagement of youth

● Assisted youth in their lessons in the classroom, during academic and vocational programming, and worked collaboratively with educational staff to maintain order and discipline

● Served as a role model and tutored youth during non-academic hours

● Lead and participated in group counseling sessions and assisted with developing appropriate life and social skills

● Supervised and participated in recreational, cultural, and workforce development activities

● Used verbal and other techniques to de-escalate conflicts, tensions, and other disturbances, and if necessary, physical restraints and imposed discipline on youth consistent with department policies and procedures

Child Care Worker, Board of Child Care, Silver Spring, MD 2012

● Provided care and supervision to children in a residential setting

● Created programming and structure for residents on a daily basis

● Provided effective documentation of productivity of residents as well as incidents and information sheets

Freelance Photographer Atlanta, GA, 2003-present

● Provide photographic services for special events and weddings, portraiture, commercial, conceptual, and fashion

Photographer, Provine School Pictures Houston, TX, 2010-2011

● Photographed individuals in underclass, groups, and seniors Lead Photographer/Customer Service Rep/Studio Manager, Lifetouch NSS Okemos, MI/ Fayetteville, GA, 2003-2008

● Worked as the lead photographer in the studio

● Photographed sport teams, large groups, and individuals

● Mastered several styles of camera equipment including lights, cameras and backgrounds

● In charge of making sure products and services arrived to schools in a timely fashion ADDITIONAL EXPERIENCE

Board of Directors/Youth Development Specialist, T.A.G. Labs Program, Washington, D.C., 2015-present

● Collaborate with other Board members on program framework, logistics and structure

● Support program sessions in various school across the city Sports Camp Director, Jewish Community Center Houston, TX, 2011

● Coordinated summer camp programs and activities for 130 children and counselors

● Strategically implemented arrival and departure agenda for entire program Teacher, Kipp Spirit School Houston, TX, 2010-2011

● Supervised activities and taught classes in Saturday School Substitute Teacher, Southfield Public Schools Southfield, MI, 2001-2003

● Taught classes K-12 in absence of regular teacher Team Member, Group Study Exchange, Rotary International, Peru, South America 2006

● Ambassador for the United States to learn the Peruvian culture and way of life

● Presented internationally at various Rotary clubs and events EDUCATION

Morehouse College, Atlanta, GA

BA in Sociology

PROFESSIONAL TRAININGS AND CERTIFICATIONS

● Behavior Management: Trained in Tact2 (physical and verbal), Safe Crisis Management, Therapeutic Crisis Intervention

● Behavioral Health Training: Mental Health Training

● Youth Development Training: Advancing Youth Development Certification

● First Aid, CPR, and Automatic External Defibrillation



Contact this candidate