Executive Administration
Resume:
General Studies:
University Of North Carolina
Charlotte, NC
Art, Psychology and Sociology
High School Diploma:
Parkland High School
Winston-Salem, NC
adzavo@r.postjobfree.com
Lexington, USA 27295
Skills
• Records Review
• Complaint Handling
• Customer Service
• Policy Administration
• Schedule Management
• Process Improvement
Verbal and Written
Communication
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• Computer Skills
• Professional and Courteous
• MS Office
• Scheduling and Coordinating
Customer Relationship
Management
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• Good Judgment
• Administration and Reporting
• Documentation and Reporting
Education And Training
Dependable Administrative industry worker equipped for fast-paced work and changing daily needs. I service customers effectively with attention to detail and a hardworking approach. I seek out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
Carolina Campers & RV's - Warranty Administrator
Mocksville, NC
01/2022 - 07/2023
Carolina SeniorCare - Executive Contract Admin
Lexington, NC
03/2019 - 12/2021
Tonya Doucette
Summary
Experience
• Reviewed and analyzed warranty claims to determine coverage eligibility. Developed and implemented procedures for processing warranty claims efficiently.
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• Monitored warranty costs and negotiated with vendors to reduce expenses. Analyzed customer feedback to identify potential product defects or service issues.
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• Maintained records of all product warranties and associated documentation. Resolved disputes between customers, suppliers, sales representatives, and other stakeholders related to warranties.
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Compiled monthly reports on warranty performance metrics for senior management review.
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Coordinated with internal departments such as sales, marketing, finance, legal, engineering., on matters relating to warranties.
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Facilitated communication between customers and internal teams when resolving issues arising from defective products covered by a manufacturer's warrantee policy.
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• Resubmitted rejected warranty claims and received authorization for write-offs.
• Followed up on payments for outstanding claims.
• Processed warranty paperwork for accurate documentation, reporting and filing.
• Stayed up to date on factory announcements and recalls.
• Kept thorough records of service actions and customer information. Developed and maintained filing systems and databases for the executive office staff.
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• Assisted with scheduling, planning, and coordinating meetings and other events.
• Prepared meeting agendas and took notes during meetings to track action items.
• Compiled data from multiple sources into a cohesive report format.
• Proofread documents for accuracy prior to submission to the executive team.
• Answered phones, responded to emails, managed incoming mail, and distributed Forest Hill Memorial Park - Administrator
Lexington, NC
09/2017 - 03/2019
outgoing mail on behalf of the executive office staff.
• Provided administrative support for special projects when needed. Greeted visitors in person or on the phone in a polite manner while maintaining professional standards of conduct.
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Managed calendars by scheduling appointments and ensuring timely reminders were sent out prior to each appointment.
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• Ordered supplies as needed for the executive office staff.
• Coordinated catering services for meetings hosted by the executive office staff. Ensured that all necessary paperwork was completed accurately before submitting it to appropriate personnel.
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Maintained confidential records including financial information and personnel files.
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Assisted with onboarding processes for new employees in the executive office staff.
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Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
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• Coordinated meeting and work schedules for staff teams and executives. Tackled and addressed top-level, high-priority issues with professional administrative discretion.
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Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
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Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
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• Coordinated multiple schedules using online calendaring system.
• Took detailed notes in meetings and disseminated information afterward. Delivered optimal administrative, customer service and case management support.
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Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
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Answered telephones to take messages or redirect calls to appropriate colleagues.
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Improved office organization by developing filing system and customer database protocols.
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• Followed up with customer accounts to resolve unpaid or past due accounts.
• Monitored payroll, credit card purchases and invoicing to prevent financial errors.
• Checked office stock to determine supply levels and maintain inventory. Researched and developed administrative policies, procedures and guidelines to facilitate operations.
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• Answered incoming calls and responded to customer inquiries.
• Managed office supplies inventory and placed orders when necessary.
• Maintained filing system for important documents such as contracts and invoices. Updated databases with new employee information, job changes and terminations.
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• Processed payroll information according to established guidelines.
• Designed forms and templates to streamline workflow processes within the Forsyth County Animal Control Shelter - Adoption Office Assistant Winston-Salem, NC
05/2017 - 09/2017
US Bankruptcy Court - Case Administrator
Winston-Salem, NC
09/1991 - 09/2016
Brenda Walser 336-***-**** Lexington, NC, Family Coordinator, Forest Hill Memorial Park
organization.
• Responded promptly to customer complaints in a professional manner.
• Maintained positive working relationship with fellow staff and management.
• Answered phone calls and welcomed visitors to office.
• Greeted visitors or callers to handle questions or direct to appropriate staff. Collected payments, issued receipts and updated accounts to reflect new balances.
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Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
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Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
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Documented case information by completing forms promptly and filing with appropriate agencies.
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Contributed to court proceedings by providing expert testimony and making recommendations for permanency planning.
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• Reviewed and organized case files to ensure accuracy of information. Assessed and evaluated cases for eligibility, ensuring compliance with regulations and policies.
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Analyzed and interpreted data from multiple sources to make informed decisions on cases.
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• Researched legal documents to support decision making on individual cases.
• Maintained detailed records of case progress, status, and outcomes. Drafted correspondence related to case activities in accordance with established procedures.
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• Ensured that all deadlines are met throughout the process of each case.
• Advised colleagues on best practices related to case management processes. Served as liaison between agency personnel, attorneys, court representatives, government agencies, community organizations.
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• Reviewed submitted applications for completeness prior to processing.
• Attended meetings with stakeholders or other external partners as needed. Identified opportunities for improvement within the organization's case management system.
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• Developed training materials related to case administration procedures. Provided guidance and direction to new staff members regarding casework protocols.
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Adhered to ethical principles and standards to protect clients' confidential information.
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References
Janice Leonard 336-***-**** Thomasville, NC, Courtroom Deputy, United States Bankruptcy Court
Marie Guillaume-Georges 336-***-**** Greensboro, NC, Social Worker Tracy Kerley 336-***-**** Lexington, NC, Registered Nurse
Contact this candidate