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Customer Service Business Development

Location:
Lancaster, SC, 29720
Posted:
August 28, 2023

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Resume:

Kendra Beacham

adzavn@r.postjobfree.com 720-***-****

Professional Summary

High-performing, strategic-thinking professional with more than five years’ experience in project, proposal, and procurement management. Extensive experience in developing strong, long-term partnerships with internal and external stakeholders. Highly skilled in relationship building, leading teams, communication, improving processes and solving challenges. Recognized for reliability and determination in getting the job done through effective communication, creative problem solving, perseverance and a strong work ethic.

Capabilities

● Project Management

● Leadership

● Price and contract

negotiations

● Time Management

● Customer Service

● Desktop Publishing

● Process Improvement

● Critical and Creative Thinking

● Training and Instruction

SHINE BRIGHT CLEANING SERVICES, LLC. Denver, CO

Owner and Operator Dec/2015 – Present

● Review procurement websites targeting prospects, select and price opportunities based on chosen strategies, review legal terms and conditions and create formal bid response

● Collect data and analyze the competitive landscape to determine aggressive price points to win new business

● Hire, develop and manage a cleaning staff of five employees by identifying performance goals, providing ongoing training, coaching and feedback

● Continually assess financial performance of accounts/contracts, identify problem areas, and implement plan to address customer concerns

● Implement contract/services on a timely basis

● Ensure cleaning projects are completed on time and efficiently

● Schedule and conduct quarterly visits to all customer site locations, walk through facility, identify and discuss problems, issues and solutions

STAPLES, INC.

Broomfield, CO

Pricing Analyst Nov/2016 – Aug/2017

● Worked directly with Business Development Contract Sales teams in a consultative role in creating custom pricing models for bid responses

● Collaborated with the Business Development Contract Sales teams and other cross-functional departments on all activities related to pricing and margin

● Analyzed product and price information, metrics, and data to provide accurate pricing for bid response requests

● Reviewed successful and unsuccessful bids outcomes and communicated lessons learned findings to Business Development Contract Sales teams, merchandising, marketing and pricing team to improve win rates

● Coordinated pricing-related implementation activities (pricing, rebates, bid costs)

● Analyzed vast amounts of customer and product level data and made recommendations about improvements and opportunities for increasing sales and profit

● Influenced sales leaders to leverage new tools and strategies Proposal Specialist Nov/2012 –

Dec/ 2016

● Created compliant proposal responses using market appropriate templates and language housed in the Salesforce database

● Created response documents for potential and existing customers that complied with company brand and positioning, customer guidelines and contractual requirements within tight deadlines

● Developed proposal strategy by understanding customer values/perspective, pain points, competitive landscape, current customer relationships and lessons learned from interviewing sales teams

● Analyzed prospect/customer solicitation contents, including scope of work, requirements, contract terms and conditions, bid lists and specifications

● Managed all aspects of the proposal process including meetings and communications to ensure deliverables were being provided on time and conformed to prospect/customer requirements

● Worked closely with and created positive relationships with Sales, Legal and Pricing teams and Subject Matter Experts to tailor response document according to chosen strategy

● Trained RFP specialists on best practices, response customization, strategy development and building relationships with cross-functional teams

Product Management Specialist June/2007 – Nov/2012

● Managed vendor inventory items and SKU set-up for Staples e-commerce website

● Supported the supply chain activities of products through sourcing, allocation, replenishment and reporting end to end cycle

● Analyzed non-stock product assortment inventories for replenishment needs in a timely manner to meet delivery commitments to domestic customers

● Monitored inventory levels of related products and notified production control manager of impending shortages

● Reviewed inventory levels of related products in distribution centers and requested inventory transfers to replenish shortages as well as alerted Production Control Manager of any supply issues

● Lead process improvement initiatives to drive and supported continuous improvement within the department Customer Service Representative March/1997 – June/2007

● Assisted in the startup of several teams within the customer service department and supported operations, processes and associate development

Education

Colorado State University, Denver, CO 1995

Finance and Marketing Certificate

Community College of Denver, Denver, CO 1996–1998

Studied Communications and Computer Sciences

Software Applications

● Windows Microsoft Office Applications

● Adobe Pro

● Salesforce

References

Available upon request



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