NUPUR JHAVERI

adzavb@r.postjobfree.com 647-***-**** Toronto ON

Summary

Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Administrative Abilities and customer service skills (verbal type and written) Transparency in communication and coordination with the team. Punctual team player and exceptional problem-solving skills. Orderly and committed. Skills

MS Office Suite Expertise

Training and Development

Typing speed 40 WPM

Customer Correspondence

Office Administration

Data Entry

Technical Support

Paperwork drafting and Processing

Documentation and Reporting

Inbound Call Management

Relationship Building

Complaint Resolution

Customer Support

Microsoft Excel Knowledge

Call Center Operations

Customer Satisfaction

Technical Troubleshooting

Customer Inquiries

Account Management

Customer Service-Oriented

Quality Assurance

File Management

Maintains Confidentiality

Invoice Processing

Insurance Processing

Document Preparation

Customer Relationship Management

Administrative Support Specialist

Excellent Communication Skills

Staff Orientation and Training

Remote Conferencing

Social Media Knowledge

Database Entry

Travel Administration

Experience

10/2022 - Current

Mixx Events

Toronto, ON

Customer Relationship Executive

Conversed with customers to receive valuable feedback and suggestions for improvement. Resolved customer complaints and answered customers questions regarding policies and procedures

Worked with executive management teams to align customer service department policies and systems with company objectives.

Measured and tracked KPIs to enhance customer experience and improve customer retention. Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Referred unresolved customer grievances to designated departments for further investigation.

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09/2021 - 06/2022

Sutherland Global

Services

Toronto, ON

Customer Service Representative

Handling inbound calls as a voice and emails agent for Restaurants Brands International catering to Fast food Restaurants like Popeye's and Burger King Resolving their complaints and compensating them for their time lost and experience. Answered inbound calls, chats and emails to facilitate customer service. Collecting Data and information of the clients and using the Zendesk system which requires exceptional listening and simultaneous typing skills which talking to the guests Extremely fluent and clearly audible speech in English De-escalating angry and frustrated guest calling to complain about their dissatisfaction and showing empathy and concern with patience in-order to defuse the situation and give a resolution. Set up and activated customer accounts.

Educated customers on special pricing opportunities and company offerings. Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Fielded customer complaints and queries, fast-tracking for problem resolution. Improved customer service wait times to mitigate complaints. Consulted with customers to resolve service and billing issues. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

11/2019 - Current

The International

Centre

Mississauga

Banquet Supervisor

Oversee the operation of the banquet division on a daily basis and during events through optimizing staffing levels based on business volumes, providing guidance and support to all banquet servers and assist with managing the floor during events Supervises & manage all banquet servers, Cashiers and bartenders accordingly during Events Ensure the appropriate and timely set up of all functions and meetings, organize, manage and lead events and ensure the smooth operation of the banquet division Assign work responsibilities, prepare schedules, and ensure that all shifts are covered Coordinate the selection, training and development of all staff to ensure Company standards are maintained

Assist in the development, maintenance and execution of Standard Operating Procedures (SOP) for the Banquet department

Follow-up in a timely manager on any client concerns during an event and resolve routine questions and problems and refer more complex issues to higher levels and other duties and assignments as required.

07/2019 - 06/2021

Talent Employment

INC

North York

Food Service Supervisor

Supervising the team of servers and managing the event at different locations and ensuring extra- ordinary hospitality services to the guests

Training and leading the team towards success by helping the employees (servers) and performing problem solving skills to any issues faced by them Being the point of contact with the client and responding to any issues or concerns related to the food and beverage services at any venue hosted by Talent Employment INC Creating event reports and also working with the administrative team to confirm the sales and financial side of the event concerning accounting

Responsible for maintaining the product inventory at different locations and venues facilitated by the company.

Produced detailed documentation to outline potential worker issues.

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01/2018

Sodexo Hospitality

Catering

Toronto

Catering

Events and, Head July, Offering food and beverage service to the Deloitte employees and ensuring extra-ordinary hospitality services to the guests on a daily basis Managing and maintaining the food stations and offering great customer service to the guests Managing and maintaining the food stations (Buffets) and offering great customer service in regards to dietary restrictions or any other concerns Training and leading the team towards success by helping the employees (servers) and performing problem solving skills to any issues faced by them. Education and Training

04/2018 Graduate Diploma Certificate in Event Management With Honors

05/2017 Graduate Diploma in Resorts

Centennial College of Hospitality

Tourism and Culinary Arts, with Honors

Arts Scarborough ON Complete in Culinary

Centennial College of Hospitality, Tourism

Certifications

Microsoft Excel Expert Part 1 [2020]

Certified Special Event Professional (CSEP)

Smart Serve Certification - [2023]

Food Handlers Certification [2019]

WHMIS Certified [2021]

Bartender and Mixologist Certification [2016]

References

References can be given upon request.

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