Customer Service Sales Manager
Resume:
EXPERIENCE
Earl Enterprises, Remote, UT **** - **23 Regional Sales Manager
● Implement local programs to generate foot traffic from individual tourists, as applicable.
● Properly service national accounts and local clients.
● Host and entertain clients and local industry partners in the restaurant.
● Train, coach and motivate staff, while coordinating with management.
● Overall sales performance and results to exceed last year budget goals. Wireless Advocates, Bountiful, UT 2021 - 2022 Sales Associate
● Provides superior, professional customer service to all members. Meets or exceeds all quality of sale and customer service standards.
● Keeps up to date with all communications and relevant information (i.e. promotions, inventory, etc.).
● Ensures all sales, operational and other SOPs standards are met and that all applicable SOPS are consistently executed.
● Builds long-term repeat relationships with customers through personal integrity, sales and product expertise.
Olive Garden, Bountiful, UT 2020 - 2021 To-Go Specialist
● Guests may choose to pick up their food in the restaurant, have it delivered or curbside in their car.
● Making loyal guests by displaying a strong sense of urgency, extensive menu knowledge (always ready to make a recommendation!), and ensuring all orders are on-time and accurate
● Ensure we deliver convenience without compromising quality or safety. Corner Bakery Cafe, Bountiful, UT 2017 - 2020 Catering Sales Manager / Supervisor.
● Full accountability for culinary management of my catering operation including purchasing, inventory, receiving, production, delivery and setup.
● Schedule, train, and guide staff, both hourly and salaried, as required
● Solicit, negotiate and book new and repeat business through various sales and marketing efforts (outside sales calls, telemarketing, internet websites, mailings, referrals, networking, etc.); maximize revenue to meet/exceed goals. Increased sales 53% in one year.
Costco Wholesale, Bountiful, UT 2016 - 2017 Hearing Aid Sales Worked in food court, hearing aid, front end, bakery, deli and optical sales focused on customer service.
Dixie Restaurant, San Francisco, CA 2012 - 2013 Human Resources / Accounting
● Worked closely with ownership and management teams, sources and meets with potential business partners
● Managed the Associations Affirmative Action Plan, Drug-Free Workplace Act, and the Americans with Disabilities Act. Ensured compliance and achievement of associations human resource goals
● Ensured the adequate and timely communication to staff on personnel related issues (i.e. staffing changes, benefit issues, changes in policy and procedures, and other relevant areas). Monthly staff meetings and conducted training sessions as needed.
● Oversees scheduling of, and records all employee vacations, personal, sick, and comp time; ensures that all departments are adequately staffed at all times. Assisted Accounting Manager to ensure payroll records reflect appropriate employee leave.
DORIE HAMILTON
OBJECTIVE
Accomplished and highly motivated hospitality
professional, with years of experience in providing exceptional fine dining level support for front and back of the house. A goal-oriented, hardworking,
self-starter, comfortable in a fast pace
environment. Well-equipped to manage and
prioritize competing demands of multiple projects. SKILLS & ABILITIES
Point of Sales Systems
Micros / Aloha / Digital Dining
Reservations Systems
Opentable / Rez-o-lutions / Guest Bridge / SeatMe
Banquet Event Order Systems/CRM
Delphi / Caterease / Tripleseat / Floor planner /
MonkeyMedia
Accounting and Property Management Systems -
JDE / CITUIT
Microsoft Office Suite
VITALS
E ********@*****.***
EDUCATION
City College of San Francisco, CA
ASSOCIATE OF SCIENCE IN HOSPITALITY MANAGEMENT AND CULINARY ARTS
COMMUNITY SERVICE
Bountiful Rotary Club, “Coats for Kids”
Joy Foundations, “Bountiful Chalk Art Festival”
SFPDV Annual Gala Event
San Francisco Annual “Brews on the Bay”
San Francisco Share our Strength, “Taste of the
Nation”
San Francisco Crabfest
Richmond/Ermet AIDS Foundation Annual Gala,
Help is on the Way 14, “Blame it on the Movies”
SF Magazine, “Best of the Bay” Awards
Wine Enthusiast Magazine, “Toast of the Town”
George Mark’s Children’s House, “Taste of the City” 2
DORIE HAMILTON
● Also, worked with one of the owners of the restaurant to create a brand-new restaurant from concept to opening.
Spruce Restaurant, San Francisco, CA 2010 – 2012 Reservations
● Responsible for answering to all inquiries about restaurant reservations and events
● Follow up with potential bookings
● Make sure that the rooms are set up properly for the event
● Prepares BEO and distributes them to kitchen and PD captains
● Prepared menus
Postrio Restaurant / Bar & Café, San Francisco, CA 2006 – 2010 Catering Sales
● Oversaw the catering operations and sales to achieve company goals, including driving revenue and profitability.
● Optimizing, and scaling the sales and catering business with stellar leadership and people management skills, able to successfully manage the operational aspects of the business.
● Balance of the competitive drive needed to achieve sales goals and the genuine empathy needed to shepherd couples through the wedding planning process
Grand Café Restaurant & Hotel Monaco, San Francisco CA 2009 – 2010 Catering Coordinator
● Organized, developed and sold catering sales for small PDR rooms and large tables at the Grand Cafe Restaurant.
● Supported the Director of Catering in admin duties.
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