QA/BA/BSA

JULIA LILKO

** ******** **,

Richmond Hill, ON

L4C0P8

416-***-**** cell

Email: **********@*******.***

CAREER PROFILE:

25+ years experience as Business/ QA Analyst of various Business, eCommerce and Financial applications: TSYS, Tandem, Online and Mobile/Digital Insurance and Wireless applications, Guidewire- Property and Casualty, Salesforce for Life and P&C products, CRM - Loyalty Program, Mutual Funds, Insurance, Loans, Mortgages, Mainframe support applications, Corporate Financials, maintenance and support

Experience executing of complex and integrated programs ensuring alignment to business strategy and realization of business benefits

Highly proficient and experienced in Requirements, Use Cases, System, Defect and Gap analysis from Business and Technical perspective and in Change Request Management

Managing teams up to 30 people

Managing on and off-shore teams

Managing up to 8.5 mil. budget projects

7 years experience with Software (Object Oriented) Development and Testing of business applications - multi-tiered, transactional systems, Client-Server Architecture

9 years working with SQL and relational databases

7 years Mainframe application testing

15 years Web Applications Testing and Support experience

6+ years HP Quality Center/ ALM, 10 years Test Director, 2 years Rational Quality Manager, 5 years LoadRunner, 5 years WinRunner and 3 years HP QuickTest Professional experience, 4 years Rally and Jira

Testing experience includes system, integration, functional, non-functional, black box, grey box, data correctness testing, smoke and sanity testing, security, regression testing, DIT, SIT, UAT, BAT, PAT and release

Extensive knowledge of/experience with the SDLC phases, in a variety of software development methodologies (iterative/incremental, with prototyping, waterfall, Agile)

Experience dealing with internal and external vendors

COMPUTER SKILLS:

OPERATING SYSTEMS /ENVIRONMENTS: MS DOS 6.2, Windows 3.1, Windows 95, 98, NT, 2000, XP, 10, Unix, OS/390, TSO, SPF, JCL (mainframe), RTM, General, mobile OS (iOS, Android)

PROGRAMMING LANGUAGES: PowerBuilder 4.0, Visual Basic 4.0, SQL, Magic, FORTRAN, C, C+, Java, COBOL

DATABASES: Access 97/2000, MS SQL 6.5/7.0, Oracle 8i

APPLICATION: MS Office 97/2000 (PowerPoint, Excel, Word, MS Project), SharePoint

WEB TECHNOLOGIES/APP SERVERS/SERVICES: HTML, DHTML, Java Script/WebSphere, SOA

COMMUNICATIONS PROTOCOLS: HTTP, RTSP, MSBD

TESTING TOOLS: Selenium, WinRunner 7.5, LoadRunner 7.0, SilkTest, Test Director 7.2, Mercury Quality Center HP/ALM Rational Quality Manager 2.0.1, TSF, Jira, Rally

PROFESSIONAL EXPERIENCE:

CAA Club Group, Markham February 2021 - current

BSA consultant.

Projects: Guidewire Functional program v10 – Broker Portal, PolicyCenter, ClaimCenter, Billing Center, Documents.

Production support

Maintenance releases based on production defects or CRs

Responsibilities:

• Requirements Elicitation

• Participation in workshops

• Design documents preparation

• Software Configuration management

• Customizing the Guidewire Product

• Data model

• Business Logic (Rules) Development

• Resolving issues with Integration with other vendor products/monitoring and logging

• Communication to stakeholder groups around dependencies and timelines

• Refining requirements with GW

• QA/UAT testing

• Application validation in various environments

Marsh & McLennan Companies, Toronto February 2021 – March 22

BSA consultant

Client and Business relationship Management

Business processes

Assets

Human resources

Operations during unplanned disruption

Accessibility to the offices

Responsibilities: Production Support

QA Consultants, Toronto April 2019 – February 2021

BSA consultant. QA PM

projects for Amica Insurance (USA, Rhode Island, Massachusetts)

Salesforce/Care system as a solution to create potential leads, contacts and accounts with ability to initialize Life and Mutual quotes.

Guidewire Cloud Cross Functional program - PolicyCenter, BillingCenter and ClaimCenter.

(Salesforce/Care system, Guidewire Policy Center v7, v10, Billing Center v7,v10, Claims Center v9, Windows NT / XP/10, IE 6.0,Jira, Confluence, SharePoint, Zephyr, DevOps, Jenkins, SoapUI, Postman )

project for Toronto Hydro

Remedy system Upgrade to v20

Responsibilities:

Contributed to project management activities by participating in the scoping and estimating of project efforts, risks identification and mitigation measures recommendation, communicating activity status and providing timely notification and escalation of possible issues/problems to the Project leads

Coordinated and participated in daily scrums, Backlog refinement, grooming, various sprint planning meetings, Sprint reviews, and retrospectives

Gathered project requirements by collaborating with business owners and subject matter experts to create requirements and use case documentation

Facilitated or participated in JAM sessions to refine scope into a project's initial requirements (user stories) and high-level design, producing appropriate documentation as needed.

Analyzed and anticipated future impacts of requirements from a business and technical perspective

Identified test requirements from specifications, mapped test case requirements and designed test coverage plan

Worked with the Product Owner, other Business Analysts and project team members to prioritize the product backlog and helped to define acceptance criteria for testing efforts

Identified any potential quality issues per defined process and escalate potential quality issues immediately to management

Facilitated problem-solving discussions and general communications between the business and IT and within IT itself

Support DevOps concept in agile manner and participate in continuous Integration/Delivery/Testing and Monitoring. Support of TDD/BDD techniques.

Created epics, user stories TDD/BDD techniques, acceptance criteria and test cases in JIRA.

Delivered functional presentations and demos

Via user stories, provide SQL queries/results, analysis and solutions on data discrepancies between mainframe application and Policy Center, Claims Center web applications

Extensive exploratory testing – policy admin, payments, billing, documents

Supported testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing

Verified and validated the quality and accuracy of data transferred, transformed and transpositioned

Extensive testing covering Development, SIT/Stabilization/UAT phases –digital, web, backend, web services/API services/HML

Traceability alignment of existing requirements and test cases

Automation support : coached automation resources to build a full PolicyCenter regression set to cover all the major business scenarios and data provisioning scripts

Contributed to project management activities by participating in the scoping and estimating of project efforts, risks identification and mitigation measures recommendation, communicating activity status and providing timely notification and escalation of possible issues/problems to the Project QA Manager

Worked with development team to address questions and/or concerns during testing so that releases are done in a timely manner

Statistical analysis, visualization modeling, business rules modeling

Xerox Corporation, Toronto April, 2018 – April, 2019

Sr. BA/QA lead

project for Sunlife Canada

B2B eCommerce application : On Request imaging and printing services - online catalogue for the order and delivery of different products :

(Windows NT 10, IE, Firefox, HTML, TFS, SRM/CRM/ERP, HP ALM 12.5- Enterprise, SharePoint, MS Project)

-to perform imaging and printing services for Sunlife employees, advisors and admins (Marketing materials, business cards, various forms and brochures) through the multiple processes of records receipt, preparation, imaging and image recognition, indexing, comprehensive QA, records management and delivery of electronic documents for further ingestion.

-Point of Sale (POS)

-Reporting and Billing

-Order management

-Supply Chain Management (order management, logistics)

-Customer Chain Management

-Exception Handling process

Responsibilities:

·Implemented Agile strategies for gathering, reviewing and analyzing data requirements

·Prioritized requirements and create conceptual prototypes and mock-ups

·Mastered strategic business process modeling, traceability and quality management techniques

·Maintained the most strategic view of business and technical objectives for the project, work with the project team members, clients and multiple vendors in United Kingdom, Hungary, USA, Canada and India to coordinate QA and BA activities, provisioning, environment setup, installation, and integration testing.

·Based on the technical specifications, validated data flow, data loading and storage structures worked properly

·Verified and validated all Oracle feeds to different financial systems and reports for data accuracy and completeness

·Daily conference calls with Client and vendors, onsite meetings

·Sprint business/test planning, identification of testable/non-testable user stories

·Hands on testing. Web and API testing.

·Defect management in SIT, UAT, BAU. Production support activities.

·Automation support

· Worked collaboratively with all areas of the program to ensure that deliverables are met on time and on budget with desired level of quality

·Mentored the customers team members in the role of analysis, design, develop and implementation of business changes

Aviva Insurance, Toronto September, 2014– April, 2018

( Guidewire PC, BC, CC, Broker Portal, Windows NT / XP/10, IE 6.0, mobile OS (iOS, Android), RTM, General, THRapids, HP ALM/11-12- HP QC, QTP, Selenium, SharePoint, Rally, Jira, Zephyr, DevOps, Jenkins, )

-System integration Lead (Horizon Release 1 – Broker Portal, GW PC, BC, CC, upstreams, downstreams, financial, documents). Scrum Master

-Policy Conversion Test Lead (RBC to Aviva conversion, Horizon Release 2 – National)

- Sr. process consultant, BSA ( Claims system Transformation Program. Commercial Auto and Property)

Guidewire Portal. Policy Center. Billing Center. Claims Center. Financials. Downstreams and Documents

Responsibilities:

- Facilitated workshops and meetings to gather requirements from subject matter experts, technical leads and executive stakeholders. Identified areas of opportunity to gain efficiencies and enhance the customer experience

- Identified and owned requirements and acted as the alternate go-to source for an agile team.

- Worked with the product design and/or customer experience designers to translate vision into specifications based on roadmaps

- Wrote clear agile user stories in Rally and Jira

- Documented process flows and sketched out mockups

- Managed system integration business testing activities for Release 1 and Release 2 (RBC National and Conversion) in Agile environment, created an integration framework and process to support End-to-End testing which involves multiple systems and business teams, including vendors.

-Created and maintained Master Mapping (PL) documentation for conversion and audit purpose.

- Provided analysis/requirements to the ETL, PC Developers, PC Configuration team for any additional fields required in PC for converted policies

-Involvement in partial and actual data migration/conversion

-Involvement in post data migration/conversation support

- Sprint planning, identification of testable user stories

- Coordinated and integrated SIT/UAT activities of the Automation and Functional (business and testing) teams

- Managed and monitored all SIT/UAT related communications – including status, progress, risks/issues and reports

- Attended Daily Scrum of Scrum (Scrum Master)

- Defect management and support in Development testing, SIT, UAT, BAU, from stakeholders/vendors

- Supported DevOps concept in agile manner and participate in continuous Integration/Delivery/Testing and Monitoring

- BAU and Production Support activities.scrum

- Hands on testing – web, service (API), backend (Oracle)

- Participate in acceptance of user stories

- Obtaining sign-off from the key stakeholders

Shoppers Drug Mart, Toronto February, 2014– August, 2014

( Windows NT / XP/10, mobile OS (iOS, Android), IE 6.0, Linux, Oracle, Putty,HP Quality Center, QTP,SharePoint, BIDW, ETL, MS Project)

Sr. BSA, QA team lead

Point of Sale and eCommerce projects:

- ePOS Payments Upgrade

- ePOS Corporate Environment Monitoring

- ePOS PinPad replacement

- Credit cards payments processing

- Moneris certification

-eHealth multiple projects

Responsibilities:

- Managed BA activities on one large IT project or multiple smaller IT projects, concurrently. Includes working with project leaders on resource planning and timelines, coordinating the work of multiple business and testing resources to develop business requirements and use cases.

-Participated in proposals, implementations and new business development

- Managed testing shared services team on specialized areas: Business Intelligence and Data Warehousing (BIDW), Test Environment Coordination (TEC), Test Data Management (TDM), Test Performance and Automation

- Prepared business requirements

- Supported UAT/BAT test strategies, plans to project and business leaders. Lead and support business users during business acceptance testing

- Provided regular status to project and business leads

- Data gathering and analysis, participated in BRD and technical design sessions

- Lab request processing

-ePOS business testing

Aviva Insurance, Toronto September, 2013 – February, 2014

Sr. process consultant. BA/QA

Guidewire Claims Center and Policy Admin System. Claims system Transformation Program. Broker Portal

as a solution to manage Auto and Property claims issuance

Responsibilities:

- Assisted in the definition of project scope and success criteria

- Participated in SPRINT planning and daily scrum meetings

- Responsible for translating high-level business requirements into detailed user stories and managing requests for changes to the specifications

- Assisted in identifying SPRINT goals, tasks and user stories

- Participated in requirements prioritization, assign user story points

- Identified UAT content. Supported test planning, test cases preparation and execution from busines side based on the user stories proposed for iterations

- Defect management (HP ALM). Release Notes management.

Xerox Corporation, Toronto July, 2011 - May, 2013

Project Lead

project for CIBC, Xerox - main vendor/consultant, CIBC - client

eDOCs as a solution:

(Windows NT / XP/10, IE 6/7/8, Unix ( HP ), MS SQL 7, Toad, HTML, Test Track, HP QC 11- Enterprise, SharePoint, MS Project)

-to perform conversion services for CIBC documents (Loans, Retail Lending, Commercial Lending) through the multiple processes of records receipt, preparation, imaging and image recognition, indexing, comprehensive QA, records management and delivery of electronic documents to CIBC for further ingestion into eDOCs workflow

-Reporting and Billing

-Exception Handling process

Responsibilities:

·Reporting to Director, Transition and Technology, and Practice Lead, Project Management Office, managed a team of QA and BA resources, QA environments, processes, and schedules to deliver several releases for eDocs project. Worked with the project team members, clients and vendors to coordinate activities, provisioning, environment setup, installation, and integration testing.

·Daily conference calls with CIBC, onsite meetings

·Directed all business and testing activities for all teams and reported on progress to Program Management and Program Owners/Sponsors

· Worked collaboratively with all areas of the program to ensure that deliverables are met on time and on budget with desired level of quality

·Identified Agile development, business and testing process within Xerox team

·Identified SIT, UAT, BAT and PAT strategy and content (environment, test plan, scenarios and test cases)

·HP Quality Center

- Requirements definition and management (business, functional )

- Risk based test planning management

- Quality release and cycle management

- Baselining

- Test scheduling and execution

- Defect management

- Reporting

·Evaluated resource needs and orchestrate assignments as needed

·Planned training needs for project teams, facilitating sessions if required

·Cost budgeting

Dominion Insurance, Toronto July, 2010 – July, 2011

Sr. technical consultant

(Windows NT / XP, IE 6/7, HTML, Firefox 8, Dragon, Guidewire, Rational Quality Manager 2.0.1, MS Project)

- Policy Admin System as a solution to manage Auto and Property policy issuance

Responsibilities:

·Identified Agile development and business process: Project Initiation, development and release phases

·Managed coordination, planning and assessment of business and QA functions from business requirements gathering to project delivery.

·Identified strategic area for testing

·Analyzed and defined the business requirements in the absence of any product documentation

·Adapted current business requirements to existing PDWs, wireframes and development designs

·Adapted current build content : tasks planning and prioritization

·Executed the ETL jobs and validate results

·Data acquisition testing from Source to ODE and Tier to Tier population

·Scheduled, maintained Time Based Testing

·Fully participate in testing execution

·Security testing

·Resource management

·Establish communication between the testers, developers, business analysts and project stakeholders

·Implementation of quality governance processes such as configuration management

·Full participation and management in SIT and UAT: test cases preparation and execution, defects analysis

Shoppers Drug Mart, Toronto January, 2008 – July, 2010

QA Integration Manager, BSA (multiple projects)

( Windows NT / XP, IE 6.0, Unix ( HP ), Oracle, OS 390, Toad, Selenium, Loadrunner, Test Director 7.2 /HP Quality Center, SharePoint, BIDW, ETL, MS Project)

Projects:

- The Lawson reimplementation project as a solution to manage all financial processes such as Account Payable and Accounts Receivable, Billing, Cashbook, General Ledger, Asset and Activity Management, Purchase Order and Inventory

- Network project as a solution to deploy a new wide area network (fWAN)

-deploy new WAN network

- troubleshooting in case of disruption in infrastructure

- B2B integration Bridge project as a solution to integrate Shoppers Drug Mart system with Bell Ticket Management system through Bell Business portal B2B XML Bridge. BMS Remedy system.

- Drug/Health Claims system

-Workforce Management project as a solution for labor forecasting, workload generation, schedule optimization and employee data management.

(SAP HR -SAP HR Personnel Administration, SAP employee management, SAP Time Management and Reporting)

Dominion Insurance, Toronto July, 2007- January, 2008

Business analyst

Project:

- Auto Rating Restructure project as a solution to improve the ability to address and manage the Auto product changes and provide the information on the rating rules, algorithms and data elements needed to replace the existing rating modules (OS/390, TSO, SPF, DB2, IMS, FILE-AID, JCL, Guidwire, MS Project)

Canadian Tire Corporation, Toronto July, 2006 - July, 2007

QA Lead

Projects:

-Enterprise Identity Integration Architecture project (Tivoli IBM system) as a solution to achieve centralized identity management for securely managing digital identities and access control across the organization . Security testing( Windows NT / XP, IE 6.0, Unix ( HP ), Oracle, OS 390, Toad, Loadrunner, Test Director 7.6, SharePoint)

- MTM Single Instance conversion project as a solution to improve the efficiency and effectiveness of transportation planning processes. Transportation data sets. Data organization and availability to meet various research needs. (OS/390, TSO, SPF, DB2, IMS, FILE-AID, JCL, Unix, Toad, Test director 7.6, SAP Logistics- Sales and Distribution and Warehouse Management)

- POS project as solution to test a Management tool that allows a Head Office or Warehouse to remain synchronized with, and manage one or more Store Locations. With this specialized application, inventory is generated at one location and polled, (sent,) to all others, making inventory management and control manageable.

RBC, contract, Mississauga November, 2005 – July, 2006

BSA, Program coordinator

Project: Nexus program. Individual Administration System Platform (based on Ingenium) as a new administration platform to support Individual Living Benefits products. (Windows 2000/XP/10, IE 6.0, OS 390, TestPartner, Mercury Quality Center)

- Administration of all RBCI Individual Living Benefits

- Administration of the following Life and Living Benefits products:

ü CI with ROP

ü DI without ROP

ü Direct product

ü Permanent Insurance

ü Term Insurance

ESI Canada company, contract, Mississauga January, 2005 - November, 2005

BA Consultant

- Drug/health, dental claims

-SAP Financial/Human Resources

(Windows XP, IE 6.0, Unix (HP),Oracle, Visual Basic, Java, SilkTest, QTP,Tuxedo, Toad, Putty, Access 2000, Heat bug tracking system, SAP Financial/Human Resources)

Royal and Sunalliance Insurance Company June, 2004 – December, 2004

Sr. QA analyst

-Huon (mainfraime) application. Personal and commercial insurance, Automobile, Property

Rating (sales volume, commissions, deductibles, premiums, risk based factors).

Aviva Insurance Company - February, 2004 – June, 2004 - Sr. QA Analyst, contract, Toronto

Project: Web Portal Broker Application (Automobile insurance and Property)

Swiss Reinsurance Company, contract, Toronto - September, 2003 - February, 2004

- Sr. QA Analyst, contract, Toronto. Project: Risk Management web application

Clarica Life / Sun Life Financial Insurance Company, October, 2002 - September, 2003

Quality Assurance Team Lead and Test Coordinator

Projects:

•Recommissioning of Sun Products and ICA Sales of Sun UL and Sun Term products.

Billing system. Brokerage - Insurance: Vision to LF/ Vision to Ingenium Conversion. Commissions.

•Wealth management :Mutual funds asset allocation portfolios (conservative-moderate-balanced)

Brokerage/users application:

•Wealth Management online solution - services and solutions project

BCE Emergis Inc., August, 2000- July, 2002, Senior QA Analyst, Team Lead

Projects:

Group Admin System providing group and member administration of cardholders via web, Oracle and Tandem;

Compliance System providing group administration of health /drug stores; Reimbursement system; E-claims.

Astound/Genesys Inc., full time, Mississauga - October, 1998 - August, 2000

Senior QA Analyst, Team Lead.

-The Genesys Enterprise Conferencing and Learning System – agile testing

- Astound application

as an integrated solutions for Web Conferencing and online learning.

SITA Technologies,contract, Thornhill - March, 1998 - September, 1998 - QA Analyst

Syndex Integration Inc., contract, North York - July, 1996 – February, 1998 - QA Analyst

EDUCATION:

January, 2001 - Rational Suite TestStudio course, Toronto

February, 2001 – Certification is Software Testing, International Learning Tree Colleague

August, 2001 – September, 2001 -Mercury Course in advanced WinRunner 7.0/LoadRunner 7.0 /TestDirector, Montreal,

August, 1995 – February, 1996 Course in advanced programming (700 hours)

Course in advanced programming (700 hours),

September, 1981 – August, 1986 -St. Petersburg University of TV/video engineering, Russia

MD in electrical engineering.

REFERENCES: Furnished upon request

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