Maxine Williams

Call Center Representative

Stone Mountain, GA

adzauh@r.postjobfree.com

770-***-****

Seeking a position that will utilize my Professional Customer Service Abilities Authorized to work in the US for any employer

Work Experience

Call Center Representative

Convergent Solutions, Inc. - Atlanta, GA

May 2017 to Present

• Answer over 80 calls per day

• Handle customer inquiries over the phone

• Research required information using available resources

• Manage and resolve customer complaints

• Provide customers with product and service information

• Enter new customer/update existing information into system

• Process forms and applications

• Identify and escalate priority issues

• Route calls to appropriate resource

• Follow up customer calls where necessary

• Document all call information according to standard operating procedures Call Center Customer Service Representative

Ricoh USA, Inc. / IKON Office Solutions, Inc - Tucker, GA - Tucker, GA December 2016 to April 2017

Handled incoming service calls for business and domestic clients

Assisted customers with Xerox & HP Products and services

Provided Tech's with on call assistance via email and phone with inquiries from the client

Worked with Accounts receivable to resolve issues with a client's account Insurance Verification Specialist

Bay Credit Services - Atlanta, GA

March 2016 to November 2016

Contacted Insurance Companies to Validate Property Insurance Policies

Handled over 150 incoming and outgoing calls daily

Assisted management with insurance correspondence

Assisted staff with implementing updated procedures Election Poll Assistant

Happy Faces - Atlanta, GA

February 2016 to February 2016

Issued Ballots to registered voters

Monitored polling machines

Registered new voters

Assisted with counting ballots

Assisted customers with any ballot information

DeKalb County Child Care Worker

Happy Faces - Atlanta, GA

September 2014 to January 2016

Screened Clients for Medicaid assistance

Handled over 60 caseloads per week

Scanned open case files daily

Document Specialist

Student Consulting Group - Atlanta, GA

January 2014 to September 2014

Assisted clients with obtaining documents for upcoming Legal Hearing and Wage Garnishments

Set up Payments plans with our contracted agencies

Worked with the Department of Education to temporarily lift a garnishment status off of a client's case

Legal Administrator

Social Security Disability Law Firm - Decatur, GA

November 2010 to September 2013

Liaison for Attorneys, clients, healthcare providers, Social Security Administration & Office of Disability Adjudication Review

Assisted with Interviewing new prospects for the company

Ordered legal supplies

Handled over 200 calls per day regarding legal matters

Worked alongside the management team to delegate the workload to other staff

Electronically submitted legal cases such as court pleadings and medical documents to the local Court system

Education

Paralegal Studies

Southeastern Technical College - Clearwater, FL

2011

Contact this candidate