Customer Service Sales Representative
Resume:
Michael Terry
HVAC Service Technician
Manassas, VA 20109
*.*********@*****.***
Work Experience
HVAC Technician
Myplumber Heating & Cooling - Manassas, VA
April 2015 to Present
HVAC TECHNICIAN
• Thoroughly check the entire HVAC system for the customer.
• Repair and service HVAC issues – AC units, heater units, ducts etc.
• Make suggestions to customers for additional HVAC needs.
• Build strong customer relationships and repeat business.
• Work rotating schedule.
• Completing all necessary paperwork.
HVAC SALES REPRESENTATIVE
• Meet with home-owners and discuss their HVAC needs.
• Educate customers on different HVAC products and services.
• Establish customer rapport to present the right solutions.
• Develop key client relationships, negotiating and closing leads.
• Become an expert in your market area and know customer needs. CROSS TRAINED
Customer Service Representative
• Evaluate customer calls and assign the technicians to each service appointment.
• Relay accurate information to technicians, ensuring proficient and quality customer experiences.
• Manage the whereabouts and needs of every technician in the field.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues, and promoting My Plumber.
• Update customers throughout the day on the technician’s progress.
• Perform other duties as assigned.
INSIDE SALES REPRESENTATIVE
• Educate customers on different plumbing and HVAC products.
• Establish customer rapport to present the right solutions.
• Develop key client relationships, negotiating and closing leads.
• Become an expert in your market area and know customer needs. Duct Cleaner
My Plumber Heating Cooling and Electrical - Manassas, VA April 2015 to Present
I do duct cleaning and hvac service.
During duct cleaning, we go to residential houses to clean out all duct work in home. Also offer dryer vent cleaning.
Admissions Representative
Aviation Institute of Maintenance - Manassas, VA
April 2014 to Present
Initiate and maintain phone, email, and text message communication with inquiring prospective students
* Evaluate admissions materials to determine if students were a match for the institute
* Advise students through the admissions process by answering questions, explaining institute programs and details, and responding to student concerns
* Collaborate with other school departments to ensure successful student enrollments
* Update the university database with detailed progress notes about the status of prospective student enrollments
Home Sales Associate
Best Buy - Manassas, VA
November 2012 to April 2014
Maintained product knowledge in order to provide quality customer service to diverse clientele
* Checked for accurate pricing of items in Home Sales Department
* Inventoried floor merchandise and re-stocked all items from warehouse
* Reached 5th in the district for sales out of 182 people
* Exceeded monthly sales goals by no less than 400 dollars Product Technician
Aaron's - Oxford, NC
July 2006 to May 2009
Assembled a variety of products utilizing appropriate manuals
* Received and processed incoming inventory from furniture warehouse trucks
* Loaded, delivered, and unloaded products into customer homes Laborer
Cleveland Construction, INC - Charlotte, NC
February 2006 to May 2006
Utilized heavy machinery to cut cement with precision, to break cement in specified areas, and to lay power lines and pipes
* Clarified specific layouts to transfer items to their correct placement
* Installed insulation within walls and ceilings
7535 Belle Gare Dr, Manassas, VA 20109
*.*********@*****.***
Tyler A. Stumpf
Home Sales Supervisor
Best Buy
7665 Sudley Rd. Manassas, VA 20109
*****.******@*******.***
Relationship: Supervisor
Chasity L. Burns
Career Services Coordinator
Aviation Institute of Maintenance
10640 Davidson Place Manassas, VA 20109
**********@*******************.***
Relationship: Student Council Advisor
Archie Cleveland
Instructor
Aviation Institute of Maintenance
10640 Davidson Place Manassas, VA 20109
*.*********@*******************.***
Relationship: Instructor
Education
Certificate
Aviation Institute of Maintenance - Manassas, VA
March 2014
High school diploma or GED
Skills
• I can TIG Weld, Solder, Soft Solder, Braze and I have Great Custom Service,
• Commercial Hvac
• Air Conditioning
• Heating
• Plumbing
• Cooling (5 years)
• HVAC (5 years)
• Maintenance (5 years)
• MS Office
• Hand Tools
• Aircraft Maintenance
• Refrigeration
• Service Technician Experience (5 years)
• Outside Sales (Less than 1 year)
• Mechanic Experience
• Inside Sales (4 years)
Certifications and Licenses
FCC GROL
NATE
Additional Information
• FCC GROL Certification
• Aviation Maintenance Technical Engineer Graduate - obtaining A&P license
• 5 years of providing quality customer service experience
• Experience operating heavy machinery including: forklifts, jack hammer, cut off saw, demolition saw, heavy duty hammer drill
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