Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Experience

Technical Analyst

Manulife

Troubleshot program and system malfunctions to restore normal functioning. Reviewed technology update proposals and status reports to address company challenges and issues. Assessed software problems and utilized troubleshooting tools to swiftly resolve issues. Developed and managed project plans while providing status updates to management. Developed, documented and revised system design procedures and quality standards. Technical Support Representative

Cogeco

Assisted customers with various types of technical issues via email, live chat and telephone. Served as first B2B point of contact for incoming technical service calls and emails. Walked customers through common phone hardware and software configurations to maximize service functionality.

Demonstrated advanced product knowledge to solve customer issues. Supported customers with online billing, access and account issues. Troubleshot hardware issues and worked with service providers to facilitate repairs for end users. Customer Account Representative

TD Auto Finance

Set up and updated customer accounts with interactions, payments and personal information. Received and processed client payments and updated accounts. Utilized consultative approach to gain trust and confidence of customers. Developed and maintained solid client relationships by regularly following up on clients. Served as primary contact and support for maintaining account information and opening and closing accounts.

Customer Service Representative

Rogers

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations. Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. Education

Post-Degree Certificate: Computer Systems Technology Centennial College of Applied Arts And Technology

Post-Degree Certificate: Enterprise Software Development Conestoga College Institute of Technology And Advanced Learning Kitchener, ON N2L3R2 226-***-**** adzask@r.postjobfree.com 05/2011

India

Bachelor of Science: Information Technology

JSS ATE

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