Post Job Free

Resume

Sign in

Customer Service Station Manager

Location:
Bellmawr, NJ
Salary:
Negotiable
Posted:
August 28, 2023

Contact this candidate

Resume:

Mark T. Sharp

*** ******* *****

Bellmawr, NJ ***31

856-***-****

adzaqp@r.postjobfree.com

CAREER OBJECTIVE: To expand my professional development through increasingly challenging opportunities provided by a growth-oriented organization concerned with supplying quality professional service.

EDUCATION:

Glassboro State College, Glassboro, New Jersey. 1992 B.A. in Political Science.

Gloucester County College, Sewell, New Jersey. 1987 A.A.S in Law Enforcement Technology

SKILLS: Demonstrated leadership/management techniques with mission-oriented goals and proven results. Proven hard worker dedicated to getting a job completed within the budgeted time, while staying within cost allowance.

EMPLOYMENT EXPERIENCE:

FEDEX EXPRESS, Philadelphia, PA, Operations Trucking Manager. Managed manage AM Trucking Operations at Cargo City location, consisting of 50+ drivers on short and long-haul routes. Trucking operations experience from 2014 – Present. Oversee Quality Safety Team and Stay Sharp Safety Program for station. Fill in for Operations Sort Manager as needed, while performing Trucking Manager position. Have served as “Acting Senior Manager” numerous times overseeing and managing entire location.

FEDEX EXPRESS, Philadelphia, PA, Operations Sort Manager. Oversee and manage PHL Sort/Ramp operation at Cargo City Location. Have managed operation for past five years overseeing Sort operation that provides critical service performance to 12 stations for local district. Manage 40 sort employees. Conduct daily meetings; ensure full compliance for AOD and internal audit processes and procedures. Have served as “Acting Senior Manager” numerous times overseeing and managing entire location.

FEDEX EXPRESS, Philadelphia, PA, Service Station Manager. Oversee and manage 30 employees consisting of Couriers and Customer Service Agents. Ensure Station meets or exceeds 98.2 Service Level daily; ensure Station is Compliant in all Quality items. Ensure station is in compliance with OSHA, DOT and FAA audit items. Conduct daily and weekly meetings with employees discussing overall performance of station.

FEDEX EXPRESS, Dover, Delaware, Operations Station Manager. Managed Terminal of 30 employees consisting of Couriers and Customer Service Agents. Ensure Station meets or exceeds 98.2 Service Level daily; ensure Station is Compliant in all Quality items. Ensure station was is in compliance with OSHA, DOT and FAA audit items. Conduct daily and weekly meetings with employees discussing overall performance of station.

DHL WORLDWIDE EXPRESS, Sharon Hill, Pennsylvania. Operations Service Supervisor, Pm Operations. Responsible for Pm operation and Airport Ramp Operation. Ensure station was in compliance with Key Performance Indicator’s, Data Quality items; all training procedures were in compliance with FAA, DOT and corporate guidelines.

AIRBORNE EXPRESS, Philadelphia, Pennsylvania. District Field Service Manager for Bristol, PA location. Managed a Union environment overseeing 90 seniority employees and seven Field Service Supervisors. Responsibilities included maintaining budgeted planned hours, controllable cost, productivity, and 96.0 Bold Red Noon Service. Station Manager for Absecon, NJ location. Managed a start to finish overnight package delivery service operation at single facility. Responsible for cost and hours budget, in union environments, in excess of $500,000. Received APEX award Aug 2000, received 100% for loss prevention audit, 99% for national quality audit. Productivity is maintained at over 95% levels while reducing cartage hours. Conforming to OSHA regulations relating to IATA and 49CFR.

UNITED PARCEL SERVICE, Lawnside, New Jersey. Managed a staff of up to thirty employees. Responsibilities included: motivating employees, scheduling union employees, dispatch Air/Express drivers for package pickup, training new drivers. On Call Air Regional Dispatch Experience. .

GLOUCESTER CITY SCHOOL DISTRICT, Gloucester City, New Jersey. Substitute Teacher. Also substituted in other Camden County school districts as needed.



Contact this candidate