Customer Service Travel Agent

Phyllis Bulger

*** ***** *****

Dekalb, IL. *****

708-***-****

Objective

Seeking a position that caters to outstanding customer service, offers growth potential and utilizes my exceptional verbal and written communications skills

Team Leader /Supervisor

Extensive Corporate Travel Experience

Fiore and Associates - Air Manager 09/22 - 03/23 40 hrs week

Corporate Travel securing flight arrangements for conferences and meetings on a large scale via email and phone. Utilizing Sabre Red

Dovenmuehle - Service Release Analyst 12/20-09/22 40 hrs week

Effectively facilitate the transfers of loans from subservicing clients of Dovenmuehle to other servicers/companies. Heavy Microsoft Excel.

Customer Service Supervisor 01/20-12/13/2021 (Promoted to Service Release Analyst)

Developed and carried out department strategies and coached new employees. Provided outstanding support, coaching

and mentoring to a team of 16-20 representatives consistently.

Ajilon Temporary Staffing Customer Service Agent 11/20-01/21 40 hrs week

Inbound call center representative working from home. Mortgage servicing for 100 plus mortgage companies. Accepting

payments and troubleshooting all borrowers’ issues thru to completion. Permanently placed at Dovenmuehle as Customer

Service Supervisor

Agent24/Travel Helpline-Dedicated Ovation Travel Corporate Agent 07/19-03/20 40 hrs week

Working strictly with Ovation Travel accounts as their afterhours agent. Utilizing Sabre Red and Sabre 360. Working on multiple accounts such as Conde Nast, Skadden,

Latham Watkins, Gibson, Dunn, & Crutcher just to name a few.

ATG Travel, Maywood, IL - Virtual Travel Coach 08/18- 07/19 40 hrs week

After hours corporate travel agent handling over 100 Corporate Accounts, Domestic and International air, hotel, car and limousine service reservations.

American Express Travel, Maywood, IL - Virtual Travel Agent/Mentor 06/10-06/18 40 hours a week

Responsible for upper echelon card members only servicing Platinum and Centurion. Domestic and International air reservations and exchanges, hotel, car, and limousine service. Worked as mentor assisting trainer with new hires, monitoring, and scoring calls as well.

EDUCATION

University of Phoenix Online, Business Administration 2003

Proviso East High School graduate, 1980

References available upon request

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