Administrative Assistant Customer Service

Ellen L. Green

Ellen.L. *******@*******.*** 770-***-****

Seasoned Administrative Maestro

Highly skilled administrative professional with experience in the support of business leaders and teams to translate their business goals into reality. Proficient in the full MS Office Suite, MS Office 365, Concur, Synergy, Teams, Zoom and other systems. Experience in the production and presentation of reports, data analysis, time meeting, facilities, process management, and project coordination. Proven communication, coordination, organization, planning, and technical expertise.

EDUCATION

Bachelor of Applied Science with Honors, Mercer, University, Atlanta GA Major (Organization Leadership)

EXPERIENCE

Gwinnett Public Schools, Suwanee, GA September September 2021 to July 2023 Clerk July 2022 to July 2023

• Communicate with all parties in a businesslike, courteous, and efficient manner.

• Aid administration team, teachers, counselors, students, and parents in attendance, discipline, classroom/office management, and other requests as needed.

• Purchase and deliver teacher collaboration snacks.

• Provide new clerks with assistance and training. management of immunization records,

• Registration support, mail room duty, diabetes/clinic /receptionist back-up as needed. Substitute Teacher September 2021 to May 2022

• Serve in various schools, classrooms, and grade levels at GCPS.

• Instruct classes, communicate with teachers, administrators, internal staff, and parents.

• Accurately assess the academic and developmental needs of pupils to enhance strategies and meet definite schedules.

• Work in Synergy for attendance, grades, and communication.

• Guide students with feedback and encouragement on their work and how to improve themselves.

Professor Charles Phillips, Mercer University Duluth, GA (part-time) 09/2018-present Executive/Personal Assistant

• Manage Professor!s heavy personal and professional calendar. Draft agendas and syllabi for use in up to two classes per semester.

• Converted and trained professor from PC to Mac, including all network connections between office and personal technology, and university software (Canvas) for online and in-person classes.

• Manage Canvas updates to syllabi, assignments, etc. for student and professor use. K Force Tampa, FL (Contracts) 10-2019-05/2020

Call Center Agent-Remote, Duluth, GA Assigned to Titan Technologies 03/2020-05/2020

• Managed COVID19-Claims for the SBA and FLDEO.

• Handled high volume inbound calls using Nice in Contact

• Kept records of customer interactions or transactions, recording details of inquiries, com- plaints, or comments, as well as actions taken.

• Used computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. " Ellen L. Green EXPERIENCE (continued)

Records Coordinator-Assigned to Lexis Nexis Risk Solutions (Florida Project) 10/2019-03/2020

• Direct support for the Operations Manager and SME.

• Purchased over 5,000 auto accident report requests for agencies and customer service through internet research on the Florida site.

• Management of transactions that were routed to the mail for quick customer return.

• Reroute to internet agency from mail for correct billing.

• Management of #Internet Calls” to provide quick solutions where mail requests are not an option.

Volt Workforce Solutions Atlanta, GA (Contract) 06/2018-08/2018 Administrative Assistant-Assigned to McKesson Corporation Executive support to the VP of Compliance & Ethics and his nine-person team, including coun- sel, directors, and managers. Support included expense reports, invoices, heavy calendaring across time zones, event planning, communications, and coordination with other internal and external clients.

• Created and managed approximately $500,000 of purchase orders in Ariba.

• Arranged October 2018 all-hands meeting, for approximately 100 invitees, with at least eight meeting rooms with WebEx and Telepresence attendance options. U. S. Computing Services Marietta, GA (Company Relocation) 03/2016-6/2018 Executive/Personal Assistant to CEO

• Managed CEO's heavy personal and professional calendar. Analyzed and repackaged data/ information to produce proposals, reports and presentations. Facilities and lease management for CEO vehicle.

Responded to client correspondence on behalf of the CEO. Arranged cost-effective travel arrangements.

• Provided office management support including, ordered of office supplies, AR/AP, facilities

• management, coordination of software updates, backup routines, maintenance of devices and office supplies, conference room management, and organization of office meetings and events.

TechMasters IT Westbury, NY (Reorganization) 10/2013-03//2016 Executive Assistant

• Executive administrative support to the CEO and five of the CEO!s direct reports. o Managed fleet-leases for 10 vehicles, registration and renewals.

• Improved procedures to meet and exceed demanding deadlines.

• Arranged travel and coordinated meetings.

• Coordinated vendors/, facilities, and suppliers to meet budgets and deadlines.

• Produced reports, including:

vendor, facilities, supplier, calendar, asset, forecast, client, and organizational chart management/communication.

competitive analysis, budgets, expense.

coordination of installation, training, and service. Aramark Uniform Services Lawrenceville, GA (Reorganization) 10/2010-10/2013 Administrative Assistant/Analyst

• Managed communications with internal and external clients and business partners to enhance processes for purchasing, forecasting, planning, marketing initiatives, budgets, importing, and new product rollouts, for VPs, directors, supply chain analysts, managers and traffic clerks, production and planners, buyers, merchandising and customer segmentation managers, process compliance and import logistics team members, and IT solution architects.

• Created and distributed 55 daily, weekly, and monthly reports, including project summaries, A/R, A/P, expense, and inventory reports.

• Managed an Access database to ensure approximately 18,000 SKUs had the appropriate description/category/cost for effective reporting, forecasting, and planning.

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