Samantha R. Smith

OBJECTIVE:

To maximize my years of experience, as well as growth within your company. Allowing the opportunity to advance to a higher level of responsibility.

Experience:

August 2020 – August 2023 Finn Corporation Fairfield, OH

Customer Service / Order Entry

Handle customer technical support cases through phone and email submission.

Process domestic and international purchase orders.

Daily use of MS office, Word, Outlook, Excel, Syteline.

Investigate and answer customer enquiries regarding order, returns, shipments and products.

Assists by giving correct resolution in a clear concise and courteous manner.

Placing outbound telephone calls or composing outbound emails to follow-up with customers who have concerns or issues.

Exceptional communications skills, positive reviews regarding interaction with customers and accepts person accountability.

Distribute phone calls to the appropriate person, multi-line phones.

Works with shipping to help facilitate on-time deliveries.

July 2006 – July 2020 EXAIR Corporation Blue Ash, OH

Customer Service / Order Entry / Team Leader

Job Duties:

Process domestic and international purchase orders

Process International export documents for customs clearance

Daily use of MS office, Word, Outlook, Excel, PeopleSoft, PBSI, and NAV

Work with customers to resolve issues, placing their order or tracking orders

Work internally with engineers on large projects and manage order from start to finish

Process invoices to customers

Distribute phone calls to the appropriate person, multi-line phones,

Multitasking is a must when working with internal and external customers

Training co-workers for Customer Service Positions, domestic and international

Work with Accounts Receivables to manage customer’s accounts

Send shipment notices to international customers

Accounts Receivable, Process credit card payments for customers.

June 2004 – July 2006 Harris Corporation Mason, OH

Return Specialist

Job Duties:

Manage customer returns

Issue customer credit on returned items

Work with suppliers to return goods for credit and exchange

Work with accounts payable to clear supplier accounts

Fluent PeopleSoft skills

Work with team to resolve inventory discrepancies

Daily spreadsheets in Excel

Great Communication skills

Yearly review of Return Material Authorization Training

Work with receiving department to receive and ship goods

Detail orientated

Physical inventory counts, Inventory reconciliation

Create and maintain purchase order and dispatch to suppliers.

Experience:

June 2001-June 2004 Harris Corporation Mason, OH

Sales Support Coordinator / Administrative Assistant

Job Duties

Vendor and customer relations

Minx and Bi-Query Reports, PeopleSoft OM

Excel Spreadsheets

Receptionist – answer phones, transfer to appropriate sales person

Schedule meetings

Administrative assistant to sales manager

Customer service calls and order tracking management

Enter orders into PeopleSoft and manage through the system

Distribute incoming email leads to the sales team

Bid requests

eCommerce Web Site

oAdd new pending clients to a new account

oSend leads to team from site

oEnter the order from Web Site

Project management

Graduated 1988 Loveland High School Loveland, OH

Basic graduate classes, Diploma

Computer classes through Horizon Computer Center

Computer Programing for Ronin Software in Princeton, NJ

50+ additional training classes online through Harris Corporation

2015-2019 Taken several additional Customer Service classes through Great Oaks Program

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