Customer Service Call Center
Resume:
Jennifer Small
Dfs worker parttime
Las Vegas, NV 89128
*******************@***********.***
Looking for a position where i am comfortable working in,clean and safe enviroment.Making sure my client is safe,and try to make sure that they stay as comfortable as possible.
#readytowork
Authorized to work in the US for any employer
Work Experience
PCA Personal Care Assistant
PrivateClient - Las Vegas, NV
June 2014 to Present
Responsibilities
shopping,Dr.appt,house keeping,cook,med. reminder. Accomplishments
learning to have more patients with my patients who need to take more time to do certain things. Skills Used
meds reminder,washing clothes,folding clothes,letting client write down grocery list,cooking Youth and Family Asst
Clark County DFS - Las Vegas, NV
August 2017 to June 2020
Working with all age group. Intakes,Taking kids to school,enroll kids in school. Help kids with social skill,Living skills. Answer phones.
Program Assistant
City of Las Vegas Safekey - Las Vegas, NV
August 2016 to March 2017
working for Junior High Afterschool program called Ignite through City Safe key Supervisor/Trainer
Clark County Safekey - Las Vegas, NV
September 2013 to June 2014
Responsibilities
Supervising 4other staff members at a b/afterschool program.taking payments from parents,paperwork for children enrollment for program.
Accomplishments
Learning. To work with people from all different. Cultures. And deal with different problems and situations with children and adults.
Skills Used
People skills,customer service skills,professionalism Pre-Kindergarten Teacher
Kids KidsKids daycare - Las Vegas, NV
May 2009 to February 2012
Responsibilities
Work with kids from different back grounds,learned to have patience. Teach 20 kids Accomplishments
Teaching kids how to learn in a lot of different. Ways Skills Used
Different. Ways of learning
Cashier/Customer Service Representative
Macys - Las Vegas, NV
October 2009 to May 2010
Responsibilities
Cashier, customer service,sales
Accomplishments
Customer. Service
Skills Used
Customer. Service
Cashier/Sales Associate
Dollar Tree - Las Vegas, NV
January 2008 to February 2009
Responsibilities
Cashier
Accomplishments
Stocking the store neatly
Skills Used
Customer service. Skills
Education
Home Health Aide in Home Care
CSN - Las Vegas, NV
June 2015 to July 2015
High school diploma in Medical Asst.
Bryman college - Los Angeles, CA
December 1998 to November 1999
diploma in general ed
S.Miller Dorsey High - Los Angeles, CA
1994 to 1997
Skills
• HHA CERT. (Less than 1 year)
• CPR Certified,first aid,mental cert.,med. reminder,vitals,bathing,cook,clean,shopping,washing clothes
(2 years)
• Home Health
• Personal Care
• PCA
• Experience Administering Injections
• Experience with Children
• Medical Office Experience
• Medical Records
• Patient Care
• Triage
• EMR Systems
• Epic
• Laboratory Experience
• Meal Preparation
• Medical Imaging
• Phlebotomy
• Teaching
• Venipuncture
• Medical Scheduling
• Caregiving
• Insurance Verification
• Caregiving
• Clerical Experience
• HIPAA
• Insurance Verification
• Medical Scheduling
• Medical Terminology
Certifications and Licenses
Medical Assistant Certification
November 1999 to Present
F/B office,insurance verf.,fax,copie.phones,triage Home Health Aide
June 2015 to Present
bathing,lift,meds reminder,nutrition,mental health,cleaning,washing clothes,cpr first aid CPR/First Aid
February 2016 to February 2018
First Aid on adults,children
Mental Health First Aid
June 2015 to Present
driver's license
Assessments
Cognitive Ability — Completed
June 2019
Measures a candidate's ability to combine pieces of information to form general rules or conclusions. Full results: https://share.indeedassessments.com/share_to_profile/ c7abb98334c7f908e9b0aa6b834adb7beed53dc074545cb7
Work Style: Conscientiousness — Familiar
June 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: https://share.indeedassessments.com/share_to_profile/ baae174593501fa8fbbe90b67b973040eed53dc074545cb7
Teamwork: Interpersonal Skills — Completed
May 2019
Resolving disputes, solving team problems, and understanding nonverbal cues. Full results: https://share.indeedassessments.com/share_to_profile/ bd82aa2cec7dc83d4f530f7e116a9071eed53dc074545cb7
Attention to Detail — Completed
May 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: https://share.indeedassessments.com/share_to_profile/ c8ab73d85a4d3579188c85810b3a76bdeed53dc074545cb7
Customer Focus & Orientation — Completed
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ share_to_profile/300b33c285b412f65d7072e73e25336beed53dc074545cb7 Scheduling — Completed
July 2019
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: https://share.indeedassessments.com/ share_to_profile/1f4fe0e5bb2a074e68d23a29e3378414eed53dc074545cb7 Attention to Detail — Familiar
July 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: https://share.indeedassessments.com/share_to_profile/ dff9c152e4f74ad5de9490c0766c3d94eed53dc074545cb7
Attention to Detail — Completed
July 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: https://share.indeedassessments.com/share_to_profile/ fb56974a810489ea83caa16e871988f9eed53dc074545cb7
Written Communication — Completed
September 2019
Best practices for writing, including grammar, style, clarity, and brevity. Full results: https://share.indeedassessments.com/ share_to_profile/466a1cc14af0aed0b910d31d22c173beeed53dc074545cb7 Project Timeline Management — Completed
September 2019
Prioritizing and allocating time to effectively achieve project deliverables. Full results: https://share.indeedassessments.com/ share_to_profile/80c87778e4c6762ecff9f2459d775220eed53dc074545cb7 Call Center Customer Service — Completed
February 2020
Applying customer service skills in a call center setting. Full results: https://share.indeedassessments.com/share_to_profile/ e19d047a7a47a4ef64f65f58829ba072
Data Entry — Familiar
June 2020
Entering data quickly and accurately.
Full results: https://share.indeedassessments.com/ share_to_profile/5eba325c5b357e4c6e1bf7e68477c9deeed53dc074545cb7 Customer Focus & Orientation — Proficient
May 2020
Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/ attempts/62a1117abce7c47f63610b161b5d8018eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
2017-Present
Clark County Dfs
Transport,teach life skills
Front office
Computer, fax
Contact this candidate