Shawn Moses-Simmons

Customer Service/Data Entry Specialist

Houston, TX 77089

adzaph@r.postjobfree.com

+1-281-***-****

Meticulous House Cleaner with substantial knowledge of performing residential housekeeping and cleaning. A 20-year background performing housekeeping duties for over 15 residences weekly. Expertise in working with a variety of cleaning chemicals and agents. Authorized to work in the US for any employer

Work Experience

House Cleaner/ Organizer

Self Employed/My OCD Cleaning Services - Houston, TX August 2012 to Present

• Established and maintained clean and comfortable environments in Homes and office buildings by vacuuming, cleaning windows and dusting.

• Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.

• Ordered and stocked cleaning supplies based on current workload and upcoming jobs.

• Used time management and efficient cleaning methods to meet deadlines.

• Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.

• Delivered quality customer service to address urgent needs and cleaning requests.

• Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning. .

Assistant Store Manager

Cato Clothing Store - Houston, TX

September 2010 to August 2012

• Maintained positive customer relationships by responding quickly to customer service inquiries.

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

• Coached 10 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 97%.

• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

• Walked through store areas every Hour to identify and proactively resolve issues negatively impacting operations.

• Rotated merchandise and displays to feature new products and promotions.

• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

• Processed payments for credit and debit cards and returned proper change for cash transactions.

• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

Retail Business Owner

Shawnie's Eyes And Accessories - Houston, TX

December 2006 to September 2010

• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.

• Prioritized and allocated valuable resources to meet business targets.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Accounts Payable Specialist

JPMorgan Chase - Houston, TX

April 2000 to October 2006

• Assessed data and information to verify entry, calculation and billing code accuracy.

• Reached out to vendors and customers to verify information and follow up on client issues.

• Generated and submitted invoices based upon established accounts receivable schedules and terms.

• Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.

• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.

• Maintained 100% accuracy while processing payments.

• Used JD Edward's to accurately manage numerous accounts.

• Entered figures using 10-key calculator to compute data quickly.

• Prepared and mailed invoices to customers, processed payments and documented account updates.

• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

• Developed client rapport by efficiently addressing incoming correspondence and resolving 130 A/P inquires per day.

Education

Associate Of Business Administration in Accounting/Business San Jacinto College District - Pasadena, TX

May 2025

High school diploma or GED

Skills

• Housekeeping

• Residential cleaning

• Mopping and sweeping

• Cleaning bathrooms

• Vendor invoice processing

• General accounting

• Till counting

• Accounting systems and controls

• Strategic selling

• Decision Making

• Customer Service

• JD Edwards

• Journal Entries

• Accounts Payable

• SAP

• General Ledger Reconciliation

• Adobe Acrobat

• 10 Key Data Entry

• Accounts Receivable

• Communication skills

• Computer literacy

• Computer skills

• GAAP

• Microsoft Excel

• Data entry

• Typing

• Microsoft Word

• Customer support (10+ years)

• Microsoft Office

• Cooking

• Floor care

• Cleaning

• Sanitation

• Carpet cleaning

• Housekeeping management

• Laundry

• Janitorial experience

• Hotel experience

• Commercial cleaning

Assessments

Customer focus & orientation — Highly Proficient

January 2022

Responding to customer situations with sensitivity Full results: Highly Proficient

Data entry: Attention to detail — Proficient

December 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Work motivation — Proficient

July 2022

Level of motivation and discipline applied toward work Full results: Proficient

Attention to detail — Proficient

January 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Management & leadership skills: Planning & execution — Proficient January 2022

Planning and managing resources to accomplish organizational goals Full results: Proficient

Sales skills — Proficient

January 2022

Influencing and negotiating with customers

Full results: Proficient

Scheduling — Proficient

March 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Customer focus & orientation — Expert

July 2022

Responding to customer situations with sensitivity Full results: Expert

Retail customer service — Proficient

February 2023

Responding to customer situations in a retail setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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