Keith Franceschiello

PO Box ***

Locust Valley, ny 11560

Home 516-***-****

Cell 516-***-****

adzapa@r.postjobfree.com

adzapa@r.postjobfree.com

https://www.linkedin.com/in/keith-franceschiello-558098b

Summary: Dedicated, computer support professional, with over 20 years of computer support experience since Y2K at Bell Atlantic in 1999. seeks challenging new network environment, to learn, support, and assist users. Performed White Glove VIP Executive Support at many sites INCLUDING IMAC (install, move, add, change) Has also done trading floor support at two financial companies AIG and DTCC.

TECHNICAL SKILLS:

Software:

Windows 10, Windows 7, Office 365, Office 2010, 2013 Excel, Word, Power Point, Access Suite, Lync 2010, 2013, Teams, Experience with Mac OS 10.9 and 10.10, Active Directory, All Outlook clients, SCCM Configmgr Console (Sofrware Pushing Application), Lotus Notes v4.61 &5, Microsoft Exchange Servers 2000-2013, Exposure to all Mac OS from Version 10.0 ‘Cheetah” thru Vers 10.12 “Sierra”.

Experience and exposure with Google Stack [incl. G Suite by Google Cloud, Google Chrome, Gmail, Google Calendar, Google+, Google Hangouts]

Microsoft Exchange 2010/2016/O365, BOX, Lync/Skype, SharePoint, Mobile Technologies (AirWatch) . Apple iPhone

With SCCM, Microsoft System Center Configuration Manager (SCCM, also known as ConfigMgr] at least 7 years experience with remote control, patch management, software distribution, operating system deployment, network access protection and hardware and software inventory.

Hardware:

Dell 5400 laptop. HP laptop. Dell 7050, 7070 desktop and mini form factor.

PROFESSIONAL EXPERIENCE:

System Administrator/IT Analyst

March 4th, 2021 – July 5th, 2023

Booz, Allen Hamilton/Department of Veterans Affairs/New York Harbor Healthcare System/Manhattan VA Medical Center

Sys Admin through Active Directory and MIMS

Supporting users on Citrix and exposure to Azure Virtual Desktop [AVD]

Exposure to CyberArk Privileged Access Management [PAM] software

Some exposure to Sys Admin through Powershell commands

One Drive Cloud support. Teams and SharePoint Support

Using Service Now for call logging system. Software Center for software installs

Using BigFix to troubleshoot and resolve local hardware and software issues

Image laptops, desktops, mini form factors, all-in-ones using PXE Boot method

Move newly imaged machines from Staging OU to correct OU to get proper updates

Post image DBat, FinishUp

Use Vista for asset inventory management

Extensive TEAMS Support including audio and video support

Assist users with software installations like Atlas.ti and apps from Software Center. Assist users with software licensing issues.

Replace mice, keyboards and other peripherals for users

Test Cisco Anyconnect VPN [Rescue] for users using mobile hotspot

Configure Apple iPhone for Outlook, Teams

Image Dell 5400 and HP 745G6 Elite Book laptops to deploy to users. Perform BIOS updates on all laptops.

Patch panel wiring and cabling to manage ethernet network.

W10 Laptop Migration Technician/W10 VDI Support Technician/Desktop Technician

October 2019-June 2020

Cognizant/Emblem Health [Same team and manager as previous Cognizant assignment/project]

Reimage, Configure and install software on W10 Lenovo Laptops

Configure and install software on W10 XenDesktop VDI [Persistent VDI]

Install ODBC driver and configure ODBC connection for SQL Server and MS-Access Connection

Support XenApp [Non-Persistent VDI]

Support MS-Skype for Business, participated in Skype to TEAMS migration

Support MS-TEAMS [installed 32-bit for virtual workstations, 64-bit for physical workstations and web-TEAMS]

Troubleshooted audio and video issues on laptops and VDI sessions using Chromebook, Chromebox using Citrix to connect

Connect to remote XenDesktop VDI via RDP [Remote Desktop Protocol] connection using Admin credentials

Use IEM [IBM Endpoint Manager, which is like SCCM] to push software to Laptops and VDIs

Handled complex software installs like IBM Datastage 11 and Informatica PowerCenter 8.5.1

Using Active Roles to streamline management of user accounts and groups in Windows Active Directory [AD].

Complete and troubleshoot Data Migration from old laptop to new laptop

Good understanding of configuring, troubleshooting Bitlocker

Exposure to Google Drive and OneDrive

Desktop Support Technician/IT Team Lead

March – July 2019

IBM/The Weather Channel [HCL Subcontractor]

Exposure to JAMF Pro for deploying software apps to Mac laptops.

Desk side hardware/software support

Application issues on MacOS [MacOS 10.14 Mojave], Windows 7, Windows 10, and Chrome OS

Assist users in setting up new devices following company procedure

Support OKTA SSO Platform

Support of the Google stack

Basic Slack support

Support for Adaxes/Active directory accounts

Troubleshoot integration issues with IBM Notes

Support conference room technology for Mac, Windows laptops

Manage Chrome OS devices using the Google Admin Console

Effectively establish and maintain relationships with other teams

Engage with vendors to resolve issues with supported equipment

Possess technical troubleshooting skills to isolate and diagnose common problems

Cross-train and assist in supporting legacy infrastructures

Shearman and Stirling Law Firm

September and October 2018

Desktop Support Specialist [Windows 10 Migration Technician]

Assisted on Windows 7 to Windows 10 migration Involving 3rd, 4th, 5th and 6th Generation Lenovo laptops, using SCCM and Active Directory, utilizing In-Place and Side-by-Side Migration Techniques

Assisted users with resolving traditional deskside support issues involving break/fix, printing,etc.

Performed White Glove VIP Executive Support.

Cognizant/Emblem Health

10/16-8/17 Desktop Support Technician – Level II

Support 2 sites in Manhattan, 55W and 9th Avenue; Melville, Tampa, FL, Albany, Syracuse, Buffalo; many WFH users on Del E6430 laptops on VPN connection.

Performed White Glove VIP Executive Support.

Used ActiveRoles Management Shell for Active Directory access.

Support Dell 990, 9010, 9020 Desktops, perform all aspects of break-fix support.

Support Windows 7 OS, MS-Office 2010, Outlook 2010, Lync 2013, Internet Explorer 11, Chrome & Firefox browsers

IPG, Interpublic Group,

2/16-6/16 Desktop Support Analyst II

500 end users. Performed White Glove VIP Executive Support.

Assist users on HP laptop/docking station on over-the-phone/Desktop Support on Remedy tickets

Support Windows 7 Office 2010, Outlook 2010, Lync 2010, 2013, upgrade laptops with physical RAM

Good understanding of BitLocker hard drive encryption

DTCC, Jersey City, New York

9/12-10/15 Desktop Support Technician

6,000 end users. Performed White Glove VIP Executive Support.

Assist users on CORP domain with 2nd Level Over-The-Phone and Desktop Support on Incidents and Requests.

Primary platform was VDI on a thin client

AIG, New York, New York

3/08 – 5/18/12 Help Desk Analyst -- Investments Domain

5,000 end users

Provide IT Phone Support for Multi-location, multi-company, multi-user single/multi domain MS XP Desktop Global Environment

Provide Help Desk Level-1 and level-2 support for workstations, laptops, printers, peripherals and other computer-related devices

Education:

New York University, New York, NY

BFA Degree, May 1983

New Horizons Computer Learning Center, New York, New York, 1997-2000

Matriculated to Novell CNE track and Microsoft NT MCSE track for computer networking administration

Matriculated to Interconnecting Cisco Network Devices (ICND) 2002

Certifications:

Certified Novell Administrator (CNA)

COMPTIA (A+) Certified

Microsoft Certified Professional (MCP)

Cisco Certified Network Associate (CCNA)

Network + [Pending]

ITIL certification (Foundation level) [Pending]

com

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