Guest Service Customer Sales

Matias Munoz

Professional and enthusiastic food server and manager with over 6 years of experience delivering first-class service. Extremely customer-focused and dedicated to maintaining restaurant and food industry standards.

786-***-**** adzaot@r.postjobfree.com

WORK EXPERIENCE

Cala (Leslie Hotel) — Rooftop server

Icon (Ritzi company) — Manager/server

Cantinetta (Ritzi company) — server

Cardozo Hotel (Ritzi company) — Manager

Palace Bar — Manager

03/2016 to 05/2017, Miami

Informed hotel guests of specials and menu changes. Made recommendations you genuinely feel your guests will enjoy. Answered questions about our food, beverages and other restaurant functions and services. Took food and beverage orders from guests, enter orders in our point-of-sale system. Performed side work at the start and end of each shift as required by service station assignment. Maintained clean service

09/2017 to 08/2018, Miami, Fl.

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line pro tability.

Met with customers to discuss options for selection of products and services Maintained daily record of all transactions.

Processed customer sales transactions, adjustments and refunds. Sep 2018 to Jim 2019, Miami, Fl.

Helped managers to train new serving staff

Cleaned and reset promptly and e ciently for incoming. Passed food orders through to kitchen staff clearly and quickly Provided excellent costumer service

Jan 2019 to Sep 2020, Miami, Fl.

Recorded food and drink orders and served costumers requests to the highest standards Maintained full products knowledge on menu and specials Made suggestions to aostumers based on preferences Always mainful of sanitation and safety considerations when handeling food. EDUCATION

General Las Heras — Humanities and Social Sciencs

NASM — Personal trainer

Florida Health Institute — Skin care specilist

The Court of Master sommelier

LANGUAGES

04/2021 to 05/2023, Miami

Head of the Guest service and Hostesses department. Oversee team of servers, bartenders,hostesses to ensure restaurant is presentable for costumers. Assisted with conducting interviews and provided mentorship for new hires. Supervision and training for new hires.

Handled all costumers complains.

Refunds.

Closing manager.

Jan 2000 to Dec 2009

Jan 2020 to Dec 2020

Oct 2022 to Mar 2023

08/2023 to Present

English/Spanish

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