CHOUAIB EL ATMANI

adzann@r.postjobfree.com +974******** Doha,Qatar

SkipCash

**** - *******

Merchant Support Specialist

* Responsible for ensuring any technical and operational issues with merchants are resolved quickly.

* Work closely with engineers to find solutions to problems, improve the system, and provide high-touch support to business partners.

* Coordinate closely with internal teams to maintain service-level agreements.

* Respond to a high volume of support inquiries through multiple channels: email, chat, and social media.

* Provide and support the implementation of system updates to help merchants grow.

* Train Merchants how to use our App and our software.

* Train the new sales team and new joiners.

* Helping the sales team to achieve the target.

Azym Technologies

2019 - 2020

Sales Executive

* Travel within sales territory to meet prospects and customers.

* Conduct calls and face-to-face daily meetings with customers .

* Build and maintain relationships with new and existing customers.

* Maintain records of all sales leads and customer accounts.

* Train customers on how products or services can benefit them financially and professionally ( Apps, Websites... )

* Sell the company’s products or services to customers within the given territory and deadline.

* Monitor the company’s industry competitors, new products, and market conditions to understand a customer's specific needs.

* Work closely with the marketing department to help build the brand.

Sacoor Brothers

2017 - 2019

Sales Executive/Operation Coach

* Key Holder, and managing a store ( Ezdan Mall )

* Advise & serving customers.

* Assist customers in order to help them find what they need.

* Ensure stock levels are well maintained.

* Arrange window displays.

* Handle customer complaints and raising complaints to management.

* Ensure the store’s stock is constantly replenished.

* Manage customer transactions.

* Promote store cards or special offers.

* Prepare new candidates to be effective sellers and train them on the customer journey.

* Aim to achieve monthly or annual targets.

WORK EXPERIENCE

Pigier School Maroc, Rabat

May 2015 - June 2017

Business Technical Expert

Diploma in Business Technical Expert

OFPPT

May 2016 - June 2017

Graphic Designing

Certificate in Graphic Designing

Rabat Agdal-Swissi

Morocco.

2013 - 2015

English Literature

Certificate in English Literature

Ahmed El Hansali High

School

2010 - 2013

High School Diploma

High School Degree of modern literature - Salé Morocco. EDUCATION

Volunteering and

community involvement.

2009 - 2017

Member

Organize Visits and Traveling planning for old people and taking care of them including feeding them and give them a walk, provide them new clothes and gifts for special days and holydays. FIFA ARAB CUP - QATAR

Nov 30, 2021 - Dec 18, 2021

Member

spectator services team leader role :

Meet and Greet Spectators at the venue.

* Welcome and assist spectators upon arrival.

* Provide directions to spectators to their appropriateseating blocks or nearest amenities.

* Support the stewards in monitoring movement andqueuing of spectators.

* Manage the Information stand and assist and/or

escalateenquiries where necessary.

* Deal with questions and enquiries from ticket holders.

* Take photos for guests

* Issue giveaways if required.

* Troubleshooting.

ACTIVITIES

2022 IELTS EXAM :

Writing : 6.5

Speaking : 5

Reading : 4.5

Listening : 5

CERTIFICATIONS

Communication

SKILLS

Sales Techniques &

Negotiation

Stock Management

Cashiering/Cash

Registering

Customer Service

Inventory

Management

Ability to Work

under Pressure

Teamwork

© goodcv.com

Contact this candidate