Elena Nuñez

**** *. ***** ****** *******, Ca. ***04 714-***-****

adzank@r.postjobfree.com

Objective: Seeking a position as a receptionist where I can increase customer satisfaction, promote business, and advance within the company.

Qualifications

Exceptional customer service and polished telephone etiquette

Fluent in English and Spanish

Ability to troubleshoot resolve client needs with urgency

Strong organizational and multi-tasking ability

Computer skills: Word and Excel / Internet Explorer

Professional work ethic: responsible and reliable

Attention to schedules, deadlines and quality of work

Employment History

05/18 to present Progress Speech & Language Santa Ana, CA

Front Office Receptionist / Scheduler

Check-in clients into CR every hour to ensure all are accounted for and routed to therapy room

Ensure all copays / fees are collected at each visit & entered into payment journal log showing accurate balance

Verify benefits & eligibility for all new clients/existing for (Kaiser/CalOptima) to ensure clients are updated

Answer / transfer all in-coming calls to appropriate staff / deliver detailed message when needed

Welcome / greet guests upon arrival and ensure all register at the front desk

Give courtesy reminder calls / text for next day appointments

07/15 to 3/18 Rapid Manufacturing Anaheim, CA

HR Clerk / HR Recruiter

Assist with new hire orientation in collecting all documents on first day of hire

Enter all new hires into Paylocity and create all new hire files

All data entry in regards to W-4’s, change of address, benefit information, vest/badge orders

M3 data entry of all new hires/terms

Recruit and screen candidates before scheduling interviews

03/10 to 05/15 Goglanian Bakeries Santa Ana, CA

Front Office Receptionist

Receiving / sorting mail and taking inventory of office supplies

Answering a multi-line telephone system, transferring and screening calls

Faxing, filing documents, and preparing outgoing mail for DHL and FEDEX

Making labels for charts, and mailed envelopes

12/07 to 03/10 Comp Care Pain Treatment Center Santa Ana, CA

Front/Back Office Receptionist

Responsibilities include taking vitals, rooming patients and scheduling appointments

Answered incoming call / transferred calls to designated personal

Updated information onto computerized database and client charts

03/05 to 12/07 Garden Grove Hyundai Garden Grove, CA

Receptionist / Customer Service

Assisted clients with account maintenance, billing and credit card payments

Handled negotiable transactions accurately

Serviced 10 line switchboard inbound calls

Data Entry / Filing invoices

Education: High School Diploma, Savanna High School Anaheim, CA

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