Customer Service Beverage Supervisor

Education

Gibbs Tech, Providence, RI — A.S. in Computer Science, 2000

Experience

BEVERAGE SUPERVISOR, CAESARS ENTERTAINMENT; BALTIMORE, MD — JANUARY 2017-PRESENT

-Responsible for maintaining all beverage inventory levels and monitoring beverage usage trends

-Responsible for 30 servers, 18 bartenders, and 12 porters providing excellent customer service

BARTENDER, CAESARS ENTERTAINMENT; BALTIMORE, MD, DECEMBER 2014-JANUARY 2017

-Introduced new and unique daily cocktails for the guest to enjoy

-Responsible for 25 bar seats and 6 tables being served and bussed SERVER AND BARTENDER, CAFE TROIA; TOWSON, MD, — APRIL 2009 - FEBRUARY 2013

-Took orders, presented and explained specials, offered information, and made suggestions about the menu

-Engaged with and influenced guests' experience

SERVER AND BARTENDER, RUTH CHRIS; BALTIMORE, MD, JUNE 2001-JANUARY 2008

-Up-selling food and beverage items to increase customer happiness retention and revenues

-Proficient in food and wine parings

Awards

Chairman Award (Employee of the Year) May 2015

Legends Award (Employee of the Month) December 2014 References

Chef Eric Littlejon, Prime Rib, 410-***-****

David Lee, Ruth Chris, 410-***-****

Harrison Furman, Maryland Live! Casino, 609-***-**** Jermey St. John

914-***-**** ******.******@*****.*** 500 West University Parkway, Apt 4E, Baltimore, MD 21210

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