Loan Servicing Specialist
Resume:
Mark
Evans
Greensboro, NC ***10
**********@*****.***
Successful Senior Loan Servicing Specialist with 20+years’ experience. Participated in Fraud research and recovery, Bankcard services, and Loan Documentation Review. Currently seeking a position that will allow me to utilize my past work experiences.
Skills
Leadership
Detail Oriented
Effective Communication Skills
Able to adapt in new situations and work through conflict
Desire to complete task by most cost effective means possible
Ability to multi-task and prioritize job requirements/deadlines
Proficient in AS400 and MS Office
Experience
2006-PRESENT
MLO: Senior Loan Servicing Specialist- Bank of America, Greensboro, North Carolina
Worked with Homeowners to explain Private Mortgage Insurance cancellation.
Established confidence with my clients by scheduling appraisals required for possible Private Mortgage Insurance deletion and remained connected until process was completed.
Originated a method in which customers could get answers regarding cancellation of private mortgage insurance.
Set up new loan files within AS400 system
Performed monthly disbursements to Private Mortgage Insurance carriers as well as Federal Homeowners Administration
Prepared monthly reports for department overview of all loans worked and cancellations processed through both Customer Requested as well as Federal Cancellation guidelines
Reviewed loan files for errors and made corrections within the system when discovered.
Investigated fraudulent activity and arrived at a resolution on how to address with all parties
2001 – 2006
Advocacy Agent- Bank of America, Greensboro, North Carolina
Worked with distressed Homeowners to establish programs to allow them to remain in their homes
Through the relationship established, developed trust and confidence with the Homeowners
Monitored contracts and mortgage loan files through entire modification process
Performed collection efforts as needed to institute the new modified loans
Prepared monthly reports for departmental overview of all loans
Education
Associates in Criminal Justice/ Business Administration-Vance-Granville Community College in Henderson, North Carolina
Maintained a 3.75 GPA throughout college career
Military Experience
NAVY: Enlisted in July, 1982 - Medically Discharged October, 1982
Activities
Participant in the Backpack Beginnings Program
Active Member of Westminster Presbyterian Church
Active in Military Relief Program through Bank of America
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