Mark

Evans

*** ******* *****

Greensboro, NC ***10

adzam5@r.postjobfree.com

336-***-****

Successful Senior Loan Servicing Specialist with 20+years’ experience. Participated in Fraud research and recovery, Bankcard services, and Loan Documentation Review. Currently seeking a position that will allow me to utilize my past work experiences.

Skills

Leadership

Detail Oriented

Effective Communication Skills

Able to adapt in new situations and work through conflict

Desire to complete task by most cost effective means possible

Ability to multi-task and prioritize job requirements/deadlines

Proficient in AS400 and MS Office

Experience

2006-PRESENT

MLO: Senior Loan Servicing Specialist- Bank of America, Greensboro, North Carolina

Worked with Homeowners to explain Private Mortgage Insurance cancellation.

Established confidence with my clients by scheduling appraisals required for possible Private Mortgage Insurance deletion and remained connected until process was completed.

Originated a method in which customers could get answers regarding cancellation of private mortgage insurance.

Set up new loan files within AS400 system

Performed monthly disbursements to Private Mortgage Insurance carriers as well as Federal Homeowners Administration

Prepared monthly reports for department overview of all loans worked and cancellations processed through both Customer Requested as well as Federal Cancellation guidelines

Reviewed loan files for errors and made corrections within the system when discovered.

Investigated fraudulent activity and arrived at a resolution on how to address with all parties

2001 – 2006

Advocacy Agent- Bank of America, Greensboro, North Carolina

Worked with distressed Homeowners to establish programs to allow them to remain in their homes

Through the relationship established, developed trust and confidence with the Homeowners

Monitored contracts and mortgage loan files through entire modification process

Performed collection efforts as needed to institute the new modified loans

Prepared monthly reports for departmental overview of all loans

Education

Associates in Criminal Justice/ Business Administration-Vance-Granville Community College in Henderson, North Carolina

Maintained a 3.75 GPA throughout college career

Military Experience

NAVY: Enlisted in July, 1982 - Medically Discharged October, 1982

Activities

Participant in the Backpack Beginnings Program

Active Member of Westminster Presbyterian Church

Active in Military Relief Program through Bank of America

Contact this candidate