Customer Service Client Services
Resume:
Ashley Carter
**** * ***** *** *** *A Chicago, IL 60623 – 1310 ■ 312-***-**** 312-***-**** ■ **********.**@*****.*** SUMMARY
Motivated and personable professional, with a knack for efficiently accomplishing tasks and anticipating potential roadblocks to minimize issues and deliver exceptional results. Poised and polished with ability to adapt to company as well as individual differences while maintaining composure under pressure. Thrives in deadline-driven environments. Looking to achieve a position that will allow me to utilize my current skills and talents to assist my company in meeting present and future goals
AREAS OF EXPERTISE
● Client Services
● Childcare
● Records Management
● Customer Service
● Cash Management
● Sales
● Data Entry
● Administrative Support
● Procurement
● Organizational Relations
EDUCATION
East-West University
Courses Completed
Liberal Arts
REFERENCES
Jasmin Duncan, Daycare Director
Nook Daycare
2151 W Armitage Ave
Chicago, IL 60647
Monika Craft, Customer Service Supervisor
LifeWatch Services, Inc.
10255 W Higgins Rd
Rosemont, IL 60018
PROFESSIONAL EXPERIENCE
Klain & Associates - Disability caseworker (March 2022 - April 2023 )
● managing care services for disabled clients, usually in a healthcare setting such as a hospital, nursing home, or residential facility
● help disabled individuals get the services they need in order to achieve their goals, as well as provide assistance in procuring the services they need by acting on behalf of the disabled individual.
● Managed incoming and out-going call activity
● performed database maintenance, answered a multi-line phone system to direct calls.
Nook Daycare – Teacher’s Assistant – (03-2018 – Present) 2151 W Armitage Ave Chicago, IL 60647 773-***-****
● Support children’s emotional and social development, encouraging understanding of others and positive
self-concepts
o Communicate with children’s parents/guardians
about daily activities, behaviors and related
issues
o Promote and maintain a safe and healthy play
environment for children
LifeWatch Services, Inc. – Customer Service Representative –
(01/2015 – 01/2017)
10255 W Higgins Rd Rosemont, IL 60018 847-***-****
● Exercised independent judgment in the resolution of issues, requests and problems that are brought forth related to cardiac equipment, exchanging non-routine information using tact and persuasion as appropriate o Managed incoming and out-going call activity
related to telemetry, equipment and operations
o Resolved problem(s) over the phone by
instructing/guiding customers through detailed
corrective actions
● Supported revenue generation for the company by
actively supporting the Sales Representatives in assigned territories through account management, data
management, shipment coordination and client services o Managed incoming and out-going call activity
related to customer service
o Initiated the set-up of new LifeWatch accounts
by adding clinics, physicians, and web users to
all appropriate systems
Forever 21 – Seasonal Sales Associate – (11/2014 – 01/2015) 7501 W Cermak Rd North Riverside, IL 60546 708-***-****
● Played a fundamental role in achieving an ambitious growth objective related to sales
o Greeted and engaged with the customer at all
times, using products to connect with the
customer
● Engaged customers and ensured daily, weekly and
monthly goals are met with email capture and loyalty program participation
o Achieved individual and store goals for sales,
customer acquisition and loyalty
J&C Security – Receptionist – (06/2012 – 10/2014)
4208 Roosevelt Rd Chicago, IL 60624 773-***-****
● Executed tasks to ensure day-to-day operational
efficiency: performed database maintenance, answered a multi-line phone system to direct calls and disseminate information, utilized software to prepare internal and external documents, made travel arrangements,
accurately entered data and managed an internal file system
o Purchased and tracked orders for office supplies and equipment using the appropriate systems,
maintaining records of purchases and assisting
in maintaining office supplies and equipment
o Coordinated and scheduled internal and external
meetings and conference calls utilizing Outlook
calendar for management and staff; including
arranging for any catering and document
distribution
o Managed communications and
inter-organizational relationships with
contractors to ensure the on-time, accurate and
within cost completion of projects
Contact this candidate