DH Donnay Hilton

Nottingham, MD ***** 443-***-**** adzalk@r.postjobfree.com

PROFESSIONAL

SUMMARY

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. SKILLS Patient Registration

Demographics Information

Determination Rendering

Onboarding New Employees

Employee Timesheet Processing

Administrative Support

WORK HISTORY PATIENT ACCESS REPRESENTATIVE 01/2023 to CURRENT Greater Baltimore Medical Center, GBMC Towson, MD Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.

Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy. Trained new staff on hospital processes and procedures. Resolved patient billing issues in line with established guidelines. Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.

Providing excellent customer service by promptly answering patient inquiries.

Greeted and assisted patients with check-in procedures. Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations. ONBOARDING COORDINATOR 01/2020 to 01/2023

Cross Country Medical Staffing (Remote)

Trained new hires in technology required to access company systems and complete job tasks.

Completed required criminal, credit, or drug tests for new hires. Collaborated with managers to identify and address employee relations issues.

Worked closely with new hires, answering questions and addressing various concerns during onboarding process.

Led professional and thorough orientation sessions, introducing new hires to key company information.

Organized welcome packages and icebreakers to get new hires quickly up to speed with colleagues and company details.

Reviewed onboarding processes regularly, identifying and correcting deficiencies.

Collaborated with different staff and management to facilitate department- specific onboarding.

Completed human resource operational requirements by scheduling and assigning employees.

SCHEDULING COORDINATOR/PAYROLL 01/2019 to 02/2020

ADMINISTRATOR

Medstar Franklin Square Medical Center Rosedale, MD Researched payroll errors and processed payments for federal and state taxes, social security, Medicare, and various employee deductions, annuity contributions and retirement plan withholdings.

Prepared and monitored sick leave files and served as administrator of sick leave program.

Monitored integrity of input into ADP.

Accurately prepare daily and monthly schedules for nursing department Coordinate schedule with Nursing Supervisor to ensure proper unit coverage

Send daily staffing count to Director of Nursing

Prepare and post in a timely manner the schedules for all units and all shifts

STAFFING COORDINATOR 01/2018 to 01/2019

Genesis HealthCare Towson, MD

Receive calls from nursing center managers or designees and assists in filling requests for centers staffing needs. Prioritize requests based on urgency.

Take messages and provide information promptly, courteously and accurately in accordance with established policies and procedures. Accurately records field per diem employee availability and coordinates employee availability with staffing requests.

Utilizes primarily per diem staff to fill shifts. Proceed with affiliate vendors staffing requests. With the agreement of the requesting center, contracts with per diem and affiliate vendor's staff.

Participates in on-call coordination to include but not be limited to receiving and entering data and acting as back-up to on-call. Visit centers as applicable to maintain customer relations. Performs other duties as requested.

INSURANCE VERIFICATION SPECIALIST 05/2014 to 01/2018 Advance Radiology Rosedale, MD

Maintained strong knowledge of basic medical terminology to better understand services and procedures.

Made contact with insurance carriers to discuss policies and individual patient benefits.

Received and routed laboratory results to correct clinical staff members. Trained new staff on current, correct insurance verification procedures. Managed high-volume insurance verifications within pressured timeframes for productive medical operations.

Registered and verified patient records before triage with most up-to-date information.

Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

BILLING SPECIALIST 06/2012 to 05/2014

Empowering Minds Resource Center Baltimore, MD

Generated monthly billing and posting reports for management review. Provided excellent customer service, developing and maintaining client relationships.

Identified, researched, and resolved billing variances to maintain system accuracy and currency.

Kept vendor files accurate and up-to-date to expedite payment processing. Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.

Monitored customer accounts to identify and rectify billing issues. Generated accounts payable reports for management review to aid in financial and business decision making.

Used data entry skills to accurately document and input statements. EDUCATION Licensed Practical Nurse Nursing EXPECTED IN 06/2023 Standard Healthcare Services College of Nursing, Falls Church, VA High School Diploma

Chesapeake High School, Essex, MD

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