JENNIFER CONDON

Lakeland, FL *****

adzakc@r.postjobfree.com

+1-763-***-****

As an Assistant Manager, my primary objective is to support the function of business operations by managing staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance. As a qualified Estate Collections Specialist, offering a record of successful job performance, including problem solving ability and experience developing and implementing innovative solutions I am committed to addressing customer concerns with speed, accuracy, and professionalism. It is my goal to minimize any customer dissatisfaction and increase customer loyalty. Authorized to work in the US for any employer

Work Experience

Estate Collections Specialist

Ascension Point Recovery Services - Coon Rapids, MN September 2017 to Present

• Complete inbound and outbound communication with Personal Representatives and Attorneys

• Review accounts daily

• Answer emails in a timely manner

• Negotiate resolution with payment or payment plan

• Process ACH and Credit Card payments

• Exceeding monthly goals

• Helping personal representatives navigate through process with active listening knowledge of products and empathy

• Review and Maintain 100 plus accounts daily

• Mentoring and training new hires

Account Manager

Universal Acceptance Corporation - Edina, MN

April 2013 to August 2017

• Create credit repair plans for customers

• Communication with sales team daily

• Scheduling service

• Daily account maintenance

• Inbound and outbound communication

• Processing payments

• Documenting accounts accurately throughout the call with relevant information

• Mentoring new hires

Account Manager

Credit Solve - Coon Rapids, MN

November 2011 to March 2013

• Contact customer on delinquent accounts

• Set up payment plans to resolve outstanding debt

• Process payments

• Inbound and outbound communication

• Managing and documenting established accounts

Education

High school diploma

Bacon Academy - Colchester, CT

August 1985 to June 1989

Skills

• Adaptability

• Active Listener

• Account Management

• Data Entry

• Conflict Management

• Accounts Payable

• Payment processing

• Typing

• 10 key typing

• Attention to detail

Awards

Ascending Quality Award

January 2023

Ascending Quality Award is awarded to individuals that reflect the companies mission to provide exemplary service to customers.

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