Contact

Brooklyn, NY

425-***-**** (Mobile)

adzajg@r.postjobfree.com

www.linkedin.com/in/jecarrol

(LinkedIn)

Top Skills

Community Management

Moderation

Analytics

Languages

Spanish (Elementary)

English (Native or Bilingual)

Certifications

Coffee Master

Commercial Bicyclist Safety Course

Ham Radio License

Hootsuite Certification

Honors-Awards

Community Manager of the Day

Residence Life Leadership Award

Order of the Sphinx

Partner (Employee) of the Quarter

Partner (Employee) of the Month

Jeff Carroll

Entrepreneur and customer service guru

Brooklyn, New York, United States

Summary

Passionate about providing best-in-class customer service experiences, one person at a time.

Experience

Capsule

3 years 7 months

Senior Delivery Experience Associate

April 2023 - Present (3 months)

New York, New York, United States

Customer Delivery Experience Associate

January 2022 - April 2023 (1 year 4 months)

New York, New York, United States

Logistics Associate

July 2021 - January 2022 (7 months)

New York, New York, United States

Courier

December 2019 - July 2021 (1 year 8 months)

New York, New York

Nordstrom

Sales Specialist, Nordstrom Rack

July 2017 - December 2019 (2 years 6 months)

Brooklyn, New York

Primarily work in men’s clothing, but also help out in shoes, women’s clothing, kid’s clothing and accessories.

Maple

Delivery Specialist

November 2015 - May 2017 (1 year 7 months)

Greater New York City Area

Delivered farm-to-table meals in Lower Manhattan.

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Bad Burger

Delivery Specialist

July 2015 - November 2015 (5 months)

Greater New York City Area

Delivered food for a 24/7 vegan restaurant.

Beardsmith

cofounder

October 2014 - October 2015 (1 year 1 month)

Small-batch beard products for the discerning gentleman. Classifi

co-founder, CEO

October 2013 - October 2014 (1 year 1 month)

A smarter way to buy, sell and rent online.

DigitasLBi_US

Manager, Community Management

October 2013 - December 2013 (3 months)

Helped manage the SunTrust account.

The LittleBigFund

Community Manager

April 2013 - October 2013 (7 months)

Helped to organize and maintain a community of people passionate about various nonprofit causes.

Checkthis

Community Manager

February 2013 - February 2013 (1 month)

Helped to build the U.S. community.

Decide

social media coordinator

May 2012 - July 2012 (3 months)

Responsible for helping to maintain and manage Decide's presence across various social media services.

Starbucks Coffee Company

4 years 1 month

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support, Starbucks Card Mobile

September 2009 - August 2010 (1 year)

•Provided support (via e-mail, phone and MyStarbucksIdea.com) to users of the Starbucks Card Mobile iPhone application.

•Created comprehensive process guides for the product, which are used by customer contact representatives for troubleshooting purposes. Blogger/Moderator, MyStarbucksIdea.com

April 2009 - August 2010 (1 year 5 months)

Greater Seattle Area

Duties included following up on customer feedback (both good and bad) and crafting an appropriate response.

Recent blogs:

• http://bit.ly/16yvCH

• http://bit.ly/4xQgrD

• http://bit.ly/3NClGj

• http://bit.ly/8hxExk

•Featured moderator at MyStarbucksIdea.com (August 2009, September 2009, October 2009, July 2010, August 2010)

customer contact representative

August 2006 - August 2010 (4 years 1 month)

Primary duties include handling customer contacts. Additional duties include processing comment cards and responding to e-mails sent to various starbucks.com e-mail addresses.

business systems analyst associate, Starbucks Global Card Services January 2009 - January 2010 (1 year 1 month)

•Was a six-month rotational position (originally slated to end in July 2009) that was extended to a year.

Primary duties included analyzing and reporting Starbucks Card-related data for various sales channels.

Additional duties included:

•Providing ad hoc support to marketing, product and category managers, as well as to members of our extended cross-functional team.

•Managing the internal Starbucks Card ordering process. Page 3 of 4

•Assisting in managing the accounts of key business-to-business and reseller clients. (http://www.starbuckscardb2b.com/)

•Managing customer databases for the Starbucks Passion Panel (http:// www.starbuckspassionpanel.com/) and VIA Insider customer panels.

•Providing technical and administrative assistance to the Starbucks Gold Lab

(http://www.starbucksgoldlab.com/) customer panel.

•Providing customer service and technical support to users of the Starbucks Card Mobile iPhone app.

inside sales representative, Starbucks Global Card Services January 2008 - August 2008 (8 months)

Primary duties included providing customer service and sales support to new, existing and prospective clients by answering and following up with incoming calls, processing orders, reviewing creative and/or marketing materials and resolving any logistical or customer service issues that may have arisen.

•Responsible for $1.3M in sales from February 2008-July 2008. Digi Resources, LLC

IT Manager

April 2003 - October 2004 (1 year 7 months)

Duties included updating and maintaining three e-commerce websites. Attended the 2004 International CES.

Education

The Evergreen State College

BA, Interdisciplinary Studies · (2003 - 2005)

Washington State University

None, Communications · (2000 - 2002)

Mercer Island High School

High School Diploma, High School · (1995 - 1999)

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