VANESA EDMOND

**** ***** **** *** *** *,

Boca Raton, FL, 33433

954-***-****

adzaja@r.postjobfree.com

OBJECTIVE

Results-oriented multilingual professional with a solid understanding of banking principles. Proven ability to drive business growth through effective client relationship management. Adept at analyzing banking trends and products to provide tailored financial solutions.

EXPERIENCE

Personal Banker 1

Wells Fargo – East Atlantic Blvd. FL

2019 - 2021

• Develop and nurture strong customer relationships through proactive outreach and needs assessment.

• Leverage comprehensive banking knowledge to tailor solutions that meet customer financial objectives.

• Collaborate with branch team members and partners to deliver seamless customer service.

• Initiate and manage new account openings, service requests, and credit applications.

• Educate customers on self-service digital options, enhancing their banking experience.

• Resolve customer concerns while adhering to risk management protocols and policies.

Customer Sales and Service Representative

Wells Fargo – East Atlantic Blvd., FL

2018 - 2019

• Guided customers in identifying suitable Wells Fargo products and services to address their financial needs.

• Supported Tellers with transactions and ensured a positive customer experience.

• Conducted follow-ups with customers to ensure satisfaction and address any concerns.

• Demonstrated exceptional skills in handling challenging customer interactions.

Hotel Operation Manager

Servotel - Port-au-Prince, Haiti

2012 - 2017

• Orchestrated the overall operation of the hotel, collaborating across departments for seamless functioning.

• Ensured superior guest service, overseeing all aspects of hotel accounting and operational readiness.

• Developed and executed strategic sales plans, resulting in increased business and profit margins.

• Managed catering operations and maintained high standards of service quality.

• Played a pivotal role in marketing and promotional efforts to optimize hotel performance.

Customer Service

Solution Dominicanas - Santiago, Dominican Republic

2009 - 2012

• Delivered personalized multilingual customer service, leveraging proficiency in French, Spanish, and English.

• Maximized sales opportunities and profitability for various programs.

• Provided technical support, event registration, and effective telemarketing.

• Actively engaged in inbound and outbound sales, ensuring customer satisfaction and loyalty.

Tour & Sales Management

Sepic Tours & Travel - Port-au-Prince, Haiti

2005 - 2009

• Advised clients on travel packages, organized comprehensive travel arrangements, and supplied essential travel information.

• Utilized promotional techniques to sell tour packages and managed customer complaints with tact.

• Cultivated strong relationships with key stakeholders and consistently achieved revenue targets.

EDUCATION

• Pontificia Universidad Catolica Madre y Maestra (Santiago, Dominican Republic)

Bachelor of Science in Marketing Management

• College Bird (Port-au-Prince, Haiti)

2004 - 2005

• Institution Du Sacre Coeur (Port-au-Prince, Haiti)

1990 – 2004

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