Nakisha E. Johnson

843-***-**** (cell) Email Address: adzaic@r.postjobfree.com

Education

M.A., Counseling, Webster University, 5/2003

B.A., Psychology, concentration in counseling, minor in Sociology, Coker College, 5/2000

License and Certification

Licensed Clinical Mental Health Counselors- North Carolina

Licensed Professional Counselor Supervisor-South Carolina, 10/2016

MAC-Masters Addictions Counselor I, 2/2016

CAC II-Certified Addictions Counselor II, 7/2001

LCAS-A- Licensed Clinical Addiction Specialist Associate, 3/2018

North Carolina Certified First Commitment Examiner 5/2020

BLS First Aid, CPR & AED, CPI Certified

Professional Experience

Novant Healthcare - Charlotte, North Carolina April 2021- Present

Manager for Behavioral Health Services

Responsible for leading quality process improvements and initiatives for the behavioral health (BH) therapy team at Novant.

Maintains up-to-date and secure use of the Dimensions/Epic Electronic medical records keeping.

Provides administrative and clinical leadership to 50 clinicians, 4 certified peer support specialists; provides ongoing and annual feedback on performance behaviors and professional development; Interviews, hires and terminates staff as appropriate.

Implements organizational policy and procedures while developing plans to achieve department goals.

Creates an environment that supports, respects diversity & cultural awareness towards staff and patients

Identifies and develops action plan for trends in patient satisfaction and quality improvement.

Creates professional partnerships within the community with local and state stakeholders.

Monitors costs to decrease overall expense while maintaining or improving quality controls.

Oversee implementation and evaluation of best practices in clinical services to reduce clients’ suicidal thoughts, ideations, plans and behaviors.

Provides daily solution-oriented practices to avoid delays with inpatient admissions, discharges, and overall patient flow within the BH department. All other requested duties.

Novant Healthcare - Charlotte, North Carolina April 2019- April 2021

Supervisor Behavioral Health Clinical Services

Responsible for leading quality process improvements and initiatives for the behavioral health (BH) access team in the emergency department.

Accountable for redesigning processes and practices in order to meet exceptional timeliness, operational efficiencies, and collaboration among all BH services.

Provided direct clinical services through telehealth delivery to five hospitals in the Charlotte Market

Provided administrative and clinical 22 clinicians, 3 certified peer support specialists; provides ongoing and annual feedback on performance behaviors and professional development; Interviews, hires and terminates staff as appropriate.

Creates an environment that supports, respects diversity & cultural awareness towards staff and patients

Identifies and develops action plan for trends in patient satisfaction and quality improvement.

Provides daily solution-oriented practices to avoid delays with inpatient admissions, discharges, and overall patient flow within the emergency department. All other requested duties.

Grand Canyon University - Phoenix, Arizona October 2015-March 2019

Adjunct Site Supervisor - Professional Counseling, College of Humanities and Social Sciences

(Contract) Traveled to a site location and organized face-to-face and/or phone meetings with the clinical supervisor and the assigned counseling student.

Maintained a professional working relationship and communication with the cooperating clinic, hospital, school, community agency and/or private practice.

Provided information on the development and implementation of the assigned student’s future professional plans.

Provided knowledge about evaluation procedures to assigned supervisor.

Evaluated students and practicum site and duties as requested and needed from the education department.

Strategic Behavioral Healthcare – Charlotte, North Carolina March 2017-September 2018

Director of Clinical Services

Provided clinical oversight of services for 60 bed Inpatient Acute Stabilization Unit and Psychiatric Residential Treatment Facility (PRTF).

Provided clinical supervision to 15 licensed clinicians, 5 recreational therapists and 6 teachers; assisted and educated clinical teams with professional psychiatric assessment sessions, treatment planning, individual, group, family counseling and crisis counseling.

Provided crisis counseling and on-call counseling for all inpatient units.

Documented in case records provided client /family team building and treatment planning in individual treatment service plans.

Participated and performed senior management task daily, weekly and monthly to include treatment team daily, filled daily staffing needs and daily/weekly consultation with staff Medical Director, Psychiatrist, Nurses and other relative staff.

Provided safe therapeutic transfer, discharge planning, referral, etc.

Duties as requested and needed by the department.

Acadia Healthcare - Lancaster, South Carolina July 2014-March 2017

Director of Clinical Services

Lake Bridge Behavioral Health Services - Macon, Georgia June 2013-July 2014

Director of Clinical Services

Lighthouse Care Center of Augusta - Augusta, Georgia January 2012-June 2013

Director of Outpatient

Heidelberg Middle School, US Army Europe Garrison - Heidelberg, Germany May 2011-December 2011

Counselor

James Owens State Farm Insurance Agency - Greenville, South Carolina June 2010-March 2011

Customer Service Representative

Serenity Place - Greenville, South Carolina January 2010-April 2010 Coordinator of Women Services/Counseling Supervisor

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