EVANGELINE WILLIAM

adzai2@r.postjobfree.com +1-240-***-**** https://evangelinewilliam.myportfolio.com Results-driven professional with an MBA and over 13+ years of experience in project management, program management, and delivering end-user-facing products and services. Demonstrated user empathy, passion for user research, and good UX intuition. Skilled in working with both consumer and commercial customers and experienced in collaborating with a community centered around a technology product or service. Proven ability to communicate clearly, motivate others, and create a positive team culture. Proficient in using data and analytics to design and improve products. An innovative and entrepreneurial spirit, comfortable navigating ambiguity. December ‘23 Graduate in Human Centered Computing.

SKILLS

● Product Management: Requirements gathering, feature prioritization, roadmap planning, user story development, agile methodologies.

● User Experience (UX): User research, usability testing, wireframing, prototyping, information architecture.

● Cross-Functional Collaboration: Strong ability to collaborate and communicate effectively with engineering, design, marketing, and sales teams.

● Data Analysis: Analyzing product metrics, market trends, and user behavior to drive data-informed decisions.

● Problem Solving: Strong analytical and problem-solving skills to identify and address customer pain points.

Software Proficiency: MS Teams, Microsoft Office Suite, JIRA, Confluence, Google Analytics

● Expert in Management Tools: MS Word, MS Excel, PowerPoint, MS Project. MS Office, PSA, JIRA, ATTASK, ARIBA and ARAVO.

● Experience with programming languages: Visual Basic, HTML, Java and Software: Adobe Illustrator, Photoshop, Corel Draw, Figma.

● Excellent written and verbal communication skills with attention to detail and time management. EDUCATION

Master’s in Human Centered Computing- Expected Graduation Dec ‘23 (GPA- 4.0) University Of Maryland, Baltimore County

MBA

We School- Welingkar Education

B.Sc. Visual Communication

Dr M G R Educational & Research Institute

WORK EXPERIENCE

Product Management Club - Technical Lead

University of Maryland, Baltimore County Mar, 2023

● SmartWatch UI Design: Conceptualized and designed the user interface for a smartwatch, utilizing various design phases and concepts to create an intuitive and visually appealing experience.

● Website Development: Led the technical aspects of the club's website, implementing features using HTML, CSS, and JavaScript to ensure seamless user interactions and user-friendly navigation.

● Catalog Design: Designed the club's catalog with a focus on graphic design and layout, using Figma to create eye-catching visuals that effectively showcased the club's offerings.

● Technical Strategies: Developed and implemented new technical strategies to improve the club's digital presence and increase engagement, ensuring that the platform met the evolving needs of its users.

● Redesign Projects: Collaborated within a team to redesign applications, websites, and products through weekly sprints, assignments, and projects. Adhered to UX principles and conscious experience design to enhance user satisfaction.

● UX Research: Proficient in conducting UX research using various data gathering methods, such as user interviews, usability testing, surveys, card sorting, and heuristic evaluations. Leveraged insights to inform design decisions.

● Accessibility Research: Conducted technical writing on the topic of accessibility in the digital landscape for older adults. Addressed challenges and proposed solutions to ensure inclusivity and usability for all users.

● SDLC Integration: Planned, designed, and prototyped the software development lifecycle for integrating the Tock reservation system with the ToasTab POS solution for a Small and Medium-sized Business (SMB).

Microsoft India- Product Management

Executive Business Administrator, Dec 2021 – Sep 2022

● Defined and prioritized feature enhancements for the Channels functionality within Microsoft Teams by collaborating with the product management team to gather and analyze customer feedback, market research, and technical feasibility.

● Conducted market research and gathered customer feedback to identify pain points and opportunities for improvement in the Channels functionality within Microsoft Teams. This included identifying areas where the functionality was not meeting customer needs, as well as areas where there were opportunities to improve the user experience.

● Translated customer needs and market insights into detailed product requirements and user stories for the Channels functionality within Microsoft Teams. This involved working with the product management team to define the scope of the work, as well as the specific features and functionality that would be required.

● Worked closely with engineering, design, and QA teams to ensure smooth execution of product development cycles.Worked closely with engineering, design, and QA teams to ensure smooth execution of product development cycles for the Channels functionality within Microsoft Teams. This involved coordinating with the teams to ensure that the requirements were met, as well as testing and validating the functionality before it was released to customers.

● Facilitated cross-functional communication and coordination to deliver high-quality features within agreed-upon timelines for the Channels functionality within Microsoft Teams. This involved working with the teams to ensure that everyone was on the same page, as well as tracking progress and making sure that the project stayed on track.

● Conducted user acceptance testing and gathered feedback to iteratively improve the user experience for the Channels functionality within Microsoft Teams. This involved testing the functionality with users, as well as collecting feedback to identify areas where the functionality could be improved.

● Monitored product performance, analyzed data, and reported key metrics to stakeholders for the Channels functionality within Microsoft Teams. This involved tracking usage data, as well as identifying areas where the functionality could be improved based on user behavior.

● Contributed to product roadmap planning and strategy discussions based on market trends and customer feedback for the Channels functionality within Microsoft Teams. This involved providing input on the future direction of the functionality, as well as identifying opportunities to improve the user experience.

Microsoft India

Business Administrator Jul, 2018- Dec, 2021

● Collaborated with design, development and QA teams to build high-quality products. Documented business requirements, functional specifications and training procedures.

● Established and maintained effective communication between business units and senior management.

● Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities. Delivered status reports to stakeholders for budgeting and planning purposes.

● Managed a team of 5 admins and mentored associate-level admins.

● Provided high-level administrative support to VP, including organizing meetings, conferences, and logistics management on a global scale. Managed executive agendas and travel itineraries.

Adobe Systems

Administrative Assistant Mar’16 – Jul’18

● Provided high-level administrative support to 5 Directors on daily operational matters; planned and organized meetings adeptly; supported 400 employees’ team with efficient execution of administrative duties; and managed executive agendas dexterously.

● Offered comprehensive support for executive-level staff in Marketing, HR, Strategic & Sales Enablement and other departments

● Organized and managed overseas and domestic travel requirements

● Administered Employee Benefits section including Credit cards, calling cards, Insurance, Food Coupons, Car Maintenance, fuel bills, claims and bill settlements

● Onboarded vendors, new joiners, assigned resources and generated weekly reports globally Wipro Technologies

Executive Assistant to Vice President Jun’14 – Feb’16

● Extended high-level administrative support to 2 Vice Presidents apart from managing daily

● Filed and sorted documents and reports

● Organized and managed overseas and domestic travels

● Maintained records of all correspondence of VP; generated bi-weekly review reports Maintec Technologies Private Limited

Executive Assistant Nov’13 – Mar’14

● Diligently managed CEO’s correspondence, his domestic and overseas travel, and sent mails to clients and service partners.

● Trained employees on Soft skills, Communication, and Behaviour management

● Convened workshops on team building, learning styles and other topics

● Managed procurement of trainers and respective Purchase Orders Wipro Technologies

Contractual Staff, Nov’12 – Oct’13

● Effectively liaised with Project Heads for obtaining client visit schedules for venue arrangement at Executive Briefing Center (EBC); well-equipped the venue; extended top-notch hospitality; inspected food and refreshments’ quality; and procured marketing material.

● Maintained inventory of items for all EBC location

● Scrutinized invoices and financial documents

Merit Senior Soft Skills Quality Control Executive, Feb’11 – Jul’12 Sutherland Global Services Chennai Senior Communications Trainer, Mar’09 – Jun’09 Intelenet Global Services, Chennai Senior Customer Executive (Subject Matter Expert), Nov’07 – Dec’08

RR Donnelley (Office Tiger) Research Associate, Jul’06 – Jul’07 PERSONAL DETAILS

Date of Birth : July 20, 1986.

Languages Known : English, Hindi, Tamil, and French (Read, Write and Speak) References upon request.

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