MARNA HALE-BAILEY

Organizational Change Management Consultant

adzahu@r.postjobfree.com

216-***-****

Professional Summary

Certified OCM Prosci ADKAR Change Management Practitioner. Certified Agile Scrum Practitioner.

Ensure projects meet objectives on time and on budget, by increasing employee adoption and usage. Focus on the people side of change, changes to business processes, systems, technology, job roles and organizational structures.

Design robust, detailed communication plans for employees, supervisors, executives and sponsors.

Manage stakeholder engagement. Consolidate stakeholders into groups, conduct stakeholder assessment, document personas and impact, consolidate their needs and support activities.

Experienced training specialist responsible for working with management and key stakeholders to develop, design and implement innovative learning strategies, create, and maintain curriculum, and design performance-based learning solutions that support business strategies.

Completed four SAP R/3 ERP implementations in Danbury, Connecticut, Louisville, Kentucky, First Energy in Fairlawn, Ohio and Philips Healthcare in Highland Heights, Ohio (Barcode). Experience supporting and studying process and system changes for the Materials Management (MM) module. Technical writer of several documents including SAP ERP Barcode Training 101.

Ability to review daily and weekly reports to make recommendations to improve productivity and efficiencies. Utilize extraordinary oral and written communication and interpersonal skills in combination with strategic, analytical, and persuasive skills to assimilate information and create compelling communications.

Core Qualifications:

Communications specialist, instructional designer, trainer, facilitator, and change manager

Ability to identify, recommend and deliver learning strategies for high impact critical business initiatives; this includes purchased and internally developed learning solutions.

Education & Certifications

Master of Arts, English

John Carroll University, Cleveland, OH

Bachelor of Arts, English and Education

Spelman College, Atlanta, GA

Certifications:

Certified OCM Prosci ADKAR Change Management Practitioner 2017 - No Expiration Date

Certified Agile Scrum Practitioner 2022 - No Expiration Date

Professional Experience

ARTECH, LLC 05/2022 – 12/16/2022

Morristown, NJ

Organizational Change Management Consultant on assignment at Fannie Mae

Work with the OCM team, IT department and Secrets Manager department to write clear and concise communications to internal and external employees that explain new changes, processes and procedures. Use Excel spreadsheets and Agile Jira Board to track change management processes for:

oCustomer Multifactor Authentication (MFA)

oIP Authorization Communications

oCustomer Identity and Access Management Program (CIAM)

Developed a learning and development strategy and plan to support stakeholder understanding and adoption of the proposed solution, including modules for delivery and learning curriculum.

Created user experience sessions and supported delivery for identified stakeholder groups for early acceptance.

Support other activities as identified by the change team to maintain a successful change program.

COGNIZANT 10/2021 – 05/2022

Teaneck, NJ

OCM Consultant on assignment at International Monetary Fund (IMF)

Assimilated information and created compelling communications including change management plan.

Completed over twenty communications for the IMF Intranet Modernization SharePoint Online project to define key messages. These communications included the business case for change, the change management strategy and all change impacts of the new intranet.

Designed and developed change management deliverables including stakeholder engagement plan, success measurement plan and training plan.

Managed change program including status reporting, issue/risk identification and mitigation as it relates to the change effort. Training delivery. Provided expertise and guidance to IMF change team to ensure appropriate messaging approach.

GLOBAL TECHNOLOGY TALENT 05/2021 – 10/2021

Portsmouth, NH

OCM Consultant on assignment at Eversource Utilities in Boston, MA

Participated in stakeholder analysis to understand how to best engage those teams and customers impacted by the new technology. Performed change impact analysis and helped design activities to help drive adoption, both internally and externally. Participated in training planning, design, and development for employees to ensure Go-Live success. Provided inputs into and crafted communication key messages by stakeholder group.

Participated in and designed roadshows including PowerPoint presentations and agenda.

Developed culture change readiness initiatives.

Created success measurement plans and approach, including identifying success metrics and indicators for change adoption. Worked with change network volunteer SMEs from different work groups

Designed the go-live support, hypercare and floor walker process for the implementation

KELLY SERVICES 02/2020 – 05/2021

Cleveland, OH

Consultant on assignment at Case Western Reserve University

Supported Case Western Reserve University’s Emergency Medical Team project to test students and faculty for the COLVID-19 virus. Supported assigned companies with training materials and human resource operations.

Freelance certified OCM Consultant on assignment. Completed change management assessments, identified, analysed and prepared risk mitigation tactics, identified and managed anticipated resistance, consulted and coached project teams, supported and engaged senior leaders.

Played a key role in ensuring projects met objectives on time and on budget, by increasing employee adoption and usage. Focused on the people side of change, including changes to business processes, systems and technology, job roles and organization structures.

Designed job aids and standardized operating procedures for failed tests, and lost vials sent to the laboratory.

Collected data from a variety of users to get their perspectives on the ease and success of the program. This included the creation of surveys and engaging clients.

APEX SYSTEMS 09/2019 – 12/2019

Tulsa, OK

Change Management Lead Consultant on assignment at Conoco Phillips Oil Company

Created and executed change management plans related to IT Security. Worked with communication, training, and HR specialists to prepare plans and activities to support training and awareness for IT Security.

Developed actionable and targeted change management plans including, communication plans, sponsor roadmap and training game to encourage retention of security policies.

RADCOM, INC. ON ASSIGNMENT FIRSTENERGY CORPORATION 10/2017 – 04/2019

Hudson, OH

Change Management Consultant/ Technical Writer

Demonstrated experience managing change during transition. Conducted change impact assessment, stakeholder analysis, training plan development and implementation for SAP ERP.

Coached employees in their new changed environment. Performed business process improvements for failure investigations, construction fraud, transmission tripping events and reporting, PROMOD Planning, PI Database and Substation Apparatus.

ATASH ENTERPRISES 11/2015 – 07/2017

Westerville, OH

DIVISION OF INFORMATION TECHNOLOGY SERVICES

Columbus, OH

Change Management Consultant

Implemented the 3-Phase Change Management process. Analyzed and improved IT processes. Trained county employees throughout the State of Ohio to use the imagineIs IT technology to provide secure, appropriate access to a client’s electronic file for assigned team members, particularly the person supported and their families.

THE ENDEAVOR GROUP ON ASSIGNMENT AT PHILIPS HEALTHCARE 10/2014 – 07/2015

Millis, MA

SAP ERP /OCM Lead Consultant

Used root cause analysis to analyse data support processes to design and develop SAP training for Barcode implementation. Successful trained over 50 users. Updated Quality Management info records. Developed electronic certificate of compliance documents and training. Conducted validation testing.

DEPARTMENT OF PUBLIC UTILITIES 08/2003 – 10/2014

Cleveland, OH

Project Director/OCM Lead

Assessed, designed, facilitated, and evaluated technical, soft skills, industry specific and job specific training programs, including user manuals, leader guides, job aids, self-instructional learning solutions, e-learning applications, and all program documentation.

Communicated with executive teams: Efficiently communicated with technical, business, and executive teams at all levels. Documented the customer service Functional Manager position for training purposes.

Designed, developed, and delivered performance-based training: Experience with performance based and management training for large city department consisting of 1,200 employees.

Appointed to the Mayor’s Operation Efficiency Task Force.

Developed and instructed the following courses during tenure: Phases 1 & 2 Turnaround customer service, CC&B training, Business Writing parts I & II; English as a Second Language; Management Skills; Employee Orientation; Workplace Relationships; Effective Presentation Skills; and the Coach to Win program that was employed city-wide.

Technical Skills

Microsoft Office 365, SAP R/3 ERP, CC&B and imagine IS software

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