Call Center Operations Manager
Resume:
Norristown, PA *****
adzahj@r.postjobfree.com
Skills
●Personnel management
●Staff management
●Employee training
●Issue troubleshooting
●Conflict resolution
●Word processing
●Safety compliance
●Quality control
●Call Center Management
Amy Pedersen
Professional Summary
A diligent professional with 7 years of leadership experience in 10 plus years of experience in customer satisfaction employee training employee growth and workflow planning. Fully versed in call center operations and strategies for performance success. Understands interplay between departments and importance of customer satisfaction.
Experience
Greenphire King of Prussia, Pennsylvania
Site success coordinator May 2019 - August 2023
●Built a strong team by identifying and onboarding highly qualified candidates for key positions.Built solid, productive relationships with employees by delivering sound advice on problems and always backing up team members.
●Managed customer experiences with close eye on team interactions, touchpoints and methods of engagement. Motivated team to handle high-volume work with consistent quality and strong morale.
●Created standard and specialized training based on organizational needs.
Starbucks Wynnewood, Pennsylvania
Shift Supervisor August 2015 - May 2019
●Identified and resolved conflicts between workers to promote teamwork.
●Communicated, trained and promoted quality standards to team members.
●Taught employees how to meet customer needs with well-prepared beverages, clean facilities and delightful service.
Hello Local King of Prussia, Pennsylvania
Branch and Operations Manager July 2017 - May 2019
●Handled forecasted business volume expertly by planning, organizing, and running daily operational activities.
●Designed and developed menus aligned with the company's brand; brought in new business by creating specialty dishes and capitalizing on marketing opportunities.
Education
Culinary nutrition
Johnson and Wales University, Providence, Rhode Island
Culinary Arts
Johnson and Wales University, Providence, Rhode Island
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